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Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I've been forced to use Massey by my insurance company for repairs on my home due to a previous Hurricane. They have missed several appointments, gone MIA for several months at a time, and still haven't completed the job. It has been over 5 months now with my insurance company constantly calling them with very little results. I wouldn't recommend anyone using them by choice. They just missed another appointment today.
Business response:
Good Afternoon Jason, Thank you for reaching out and sharing your concerns. We’re truly sorry to hear about your experience. In order to look into this matter further and provide the appropriate support, we kindly ask for additional information, as we are currently unable to locate your account based on the details provided. Please email us at wecare@masseyservices.com. Best regards, Massey Services Customer Care
Unethical behavior by my standards. They allowed another person who shouldn't have access to my account to change personal data including credit card and email information. The lady that I spoke to admitted that she helped the individual change the data and sounded as if she was justifying it when I asked her why.
Business response:
Good Afternoon, We sincerely regret to learn about your experience. This is not the standard of service we aim to provide. We take matters of account security and personal information very seriously. Please kindly email your property address, and mention this review, to wecare@masseyservices.com so we can address this issue promptly and investigate what occurred. We would like to understand the situation better and take appropriate action. Thank you for bringing this to our attention. Kind regards, Massey Services Custo... read more
I have been a happy customer of peninsula pest control for years until it was sold to Massey services and that is when everything went downhill. I have been lied to by managers, techs & office personnel ( with proof of emails & videos on our property to back this up) WE ARE DONE! My service was was scheduled the week of April 24, 2025. I contacted the office by email on April 7 asking them to please add flea control to our treatment on the 24th. They answered me on April 15, saying that they would put it in the work order no... read more
Business response:
Thank you for taking the time to share your experience, Michelle. We’re truly sorry to hear about the frustration and poor communication you’ve encountered. This is not the level of service we strive to provide, and we understand how disappointing this must have been. We want to assure you that your concerns have been escalated to our Corporate Office and someone will be contacting you directly. We recognize how important trust and reliability are when it comes to your home services, especially after being a loyal customer ... read more
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I have officially ended my service with Massey Services after a deeply disappointing experience. In 2020, I had them install Sentricon bait stations at my home. Since then, they've conducted annual "inspections," but not once have I seen evidence that each bait station was properly opened and examined as required. In fact, I have photographic evidence proving that many of the bait stations were never opened during these visits. During the most recent visit in 2025, I received a report stating that "all stations were checked... read more
Business response:
Thank you so much for bringing this to our attention. We are extremely sorry to hear about the unpleasant experience, and completely understand your frustration. We would like to escalate this to our Corporate Headquarters, as Total Customer Satisfaction is our number one priority. Although, with the information given, we were unable to locate your account. Would you mind providing us with your property address by emailing wecare@masseyservices.com and mentioning this review. Once again, our apologies. Thank you, we look for... read more
Terrible customer service. Say they'll come out and then don't. This is their result after my "scheduled" service. Can't imagine what it would look like if they hadn't taken care of my yard. Avoid at all costs. Past service tech, Anthony H is gone. He did a great job. Which I could find him, if he went to a different company, and hire them!
Business response:
We sincerely apologize for the poor experience you’ve described. It’s deeply concerning to hear that your scheduled services were not fulfilled and that the quality has declined since the departure of your previous technician. This is not the standard we aim to uphold, and your feedback is being taken seriously. To ensure your concerns are thoroughly reviewed and addressed, a representative from our Corporate Office will be reaching out to you directly. We appreciate you bringing this to our attention and the opportunity to... read more
I have issues with service and wonder if I am even getting services I paid for. Currently have weeds and chinch bug issues in my yard that shouldn't have occurred if yard was properly treated. Was told someone would stop by today to evaluate but no show no call. Have second property that just sold and wanted to stop services after closing. Massey stopped services the day after my call and cannot figure out what refund will be. My rep is great but is not supported by the organization - can't recommend and will not renew.
Business response:
Good Morning, We sincerely appreciate your feedback and value you as a customer. We're sorry to hear about the issues you've experienced with your lawn and the missed appointment. Unfortunately, we are unable to locate your account based on the information provided. To assist you further, we kindly ask that you email us at wecare@masseyservices.com with the property address and mention this review. Once we receive your information, our corporate office will reach out to you directly to address your concerns. Kind regard... read more
I have had Massey Services since this community was built in 2015. After COVID, thing started changing, They used to call me to let me know when they will come to check on the Irrigation System. Now they just showed up and if I was not there, they will check it out from outside. I had a contract with the Massey Services in Groveland, Florida. Since last year, I have been calling to complain about my grass not looking good. I have several spot that has Bahia and they people that would come to take of my grass will say that it... read more
Business response:
Good afternoon, We sincerely regret to hear about your unsatisfactory experience. Our goal is to provide excellent service to all our customers, and we're disappointed that we fell short of your expectations. We would appreciate the opportunity to address your concerns in more detail and work towards a resolution. Our corporate office will reach out to you directly to address your concerns. Thank you, Massey Services Customer Care
I hired Massey in 2022 to care for my new sod. Last spring they let it die and get infested with chinch bugs. Promised they’d fix it and it has gotten even worse. Now my HOA is demanding I resod for the second time in 3 years. So in addition to paying them over $2000 to kill my lawn, I now have to fork out a few thousand more to pay for new sod. Don’t waste your money - hire a different company!!!
Business response:
We sincerely regret to hear about your experience and the condition of your lawn. This is not the level of service we strive to provide, and we understand your frustration. Our Corporate Office will be reaching out to you directly to review your concerns and work toward a resolution. Thank you for bringing this to our attention, and we appreciate the opportunity to make things right. Sincerely, Massey Services Customer Care
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.6 star rating with 32,145 reviews.
When is Massey Services Inc open?
Massey Services Inc is closed now. It will open at 7:00 a.m.