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Merlewood Care Home - Elizabeth Finn Homes

4.8

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Location details

Merlewood, Hollow Lane, Virginia Water, SRY, GU25 4LR, United Kingdom

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4.8118 reviews
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Adrienne C's profile image
Adrienne C 
a month ago

After a few hospital stays, my Mother moved to Merlewood for respite care. All of the staff have been friendly, enthusiastic and welcoming, the food is great - with the welcome option of smaller portions. There's a varied schedule of activities and outings. As a frequent visitor I feel well informed. There are lovely gardens surrounding the building and when the weather is warm enough we often borrow a wheelchair for a trip outside. 

Business response:

Thank you for taking the time to share your experience and help other who may be looking for care locally. 

Elaine M's profile image
Elaine M 
2 months ago

Excellent care home with brilliant caring staff. Every member of the team is exceptional. When Mum moved in she quickly settled and after just a short time referred to Merlewood as home. Whenever we visit we too are made to feel welcome and nothing is too much for the staff. Mum has had her ups and downs and the staff have liaised with outside agencies to ensure that her excellent care has continued. 

Business response:

Thank you for taking the time to complete this review. Further confirmation of the staff ongoing hard work and team working. 

J G's profile image
J G 
3 months ago

I was at Merlewood for 3 weeks after being in hospital. I found the staff and physio etc very helpful for condition I was in, and was able to return home back on my feet after encouragement and physio. 

Business response:

Thank you for completing this review to help others. Glad we were able to help when you needed a bit of extra support. 

Michael H's profile image
Michael H 
4 months ago

Having looked at more than 10 care homes, I chose Merlewood for my mother. Best decision I could have made. The accommodation was lovely, clean and more than adequate. All the staff were polite, caring and made my mum feel at home. She was so well looked after, which took a lot of pressure off me. I would highly recommend Merlewood to anyone considering care for their elderly family members, out of ten. 

Business response:

Thank you for your review of your mothers care and stay at Merlewood. 

A B's profile image
A B 
4 months ago

I would like to say how happy we are with the care and support given to mum and us from all the staff. We receive a friendly welcome each visit, and all the different teams are always happy to help. We are very pleased with all aspects of mums care, especially with the transition to nursing care, the staff explained everything and we can see how settled she is. Thank you Merlewood. 

Business response:

Thank you for your review. Changing of an individuals care needs can sometime be a worrying time for resident and loved ones time, we always aim support this. 

R W's profile image
R W 
4 months ago

From when my mother first went to Merlewood until she passed away, she was looked after very well. The staff were very approachable and helpful, and always kept me up to date with anything to do with my mother, which I was very grateful for. Many thanks to all the staff at Merlewood. 

Business response:

It is always a pleasure and honour to be chosen to become someone's home. Residents and their loved ones become part of the family. Thank you for sharing your experience to help others starting the journey for care home life. 

K K's profile image
K K 
4 months ago

From when you arrive into the reception area it has a feeling of warmth, this comes from the staff and the residents do seem happy. The nursing staff are very helpful and you can always get to talk to them easily. The food is nicely served by staff that are happy to bring the food when required. All in all a very lovely nursing home. It's very clean and doesn't have any funny smells. 

Business response:

Thank you for taking time to review the your experiences of Merlewood. We aim to make everyone feel at home. 

Alison B's profile image
Alison B 
5 months ago

From calling up to enquiries and from my father in law coming into the home its been 5 **** The staff are friendly and welcoming The care my father in law is receiving is fabulous The home is spotless and smells lovely his room is cleaned and tidied every day I highly recommend this home 

Business response:

Thank you for taking the time to review your experiences of care and team support you have had at Merlewood. 

Wendy B's profile image
Wendy B 
5 months ago

A great find - Being responsible for organizing the care for a family member is a tough one when you have no experience of the care system. From the moment I contacted Debi and her team they couldn't have been more helpful - I was super impressed with the timely responses and above all the sense of care. This made the while process so much easier. I visited and my care is now in a lovely room with the most delightful staff, and a very impressive food offer, it has made a difficult situation so much easier with their help. 

Business response:

Thank you for taking time to review your experience. It is always a pleasure to know we have made a difficult situation easier. 

Frequently asked questions about Merlewood Care Home - Elizabeth Finn Homes

How is Merlewood Care Home - Elizabeth Finn Homes rated?

Merlewood Care Home - Elizabeth Finn Homes has a 4.8 star rating with 118 reviews. 

When is Merlewood Care Home - Elizabeth Finn Homes open?

Merlewood Care Home - Elizabeth Finn Homes is open now. It is open 24/7.