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Merlewood, Hollow Lane, Virginia Water, SRY, GU25 4LR, United Kingdom
Get directionsA lovely care home where my father is happy & looked after so well with caring & attentive staff in a very homely environment. He has improved so much since moving there in January'26 such a comfort to his family to know he is being looked after well with dignity and kindness. Enjoying wonderful food in a lovely private room looking out to beautiful grounds in a very peaceful setting.
Business response:
Thank you taking time to review yours and your father experiences since moving to Merlewood. It helps others looking for support.
A really friendly atmosphere of an excellent country hotel. The rooms are pleasantly arranged, either looking out over the flowers and garden.
Business response:
Thank you for taking time to review your stay, I am glad you enjoyed your time with us. We look forward to seeing you again soon.
It is just like living in paradise.
Business response:
Thank you for taking time to share your experience and help others looking for care support.
After a few hospital stays, my Mother moved to Merlewood for respite care. All of the staff have been friendly, enthusiastic and welcoming, the food is great - with the welcome option of smaller portions. There's a varied schedule of activities and outings. As a frequent visitor I feel well informed. There are lovely gardens surrounding the building and when the weather is warm enough we often borrow a wheelchair for a trip outside.
Business response:
Thank you for taking the time to share your experience and help other who may be looking for care locally.
Excellent care home with brilliant caring staff. Every member of the team is exceptional. When Mum moved in she quickly settled and after just a short time referred to Merlewood as home. Whenever we visit we too are made to feel welcome and nothing is too much for the staff. Mum has had her ups and downs and the staff have liaised with outside agencies to ensure that her excellent care has continued.
Business response:
Thank you for taking the time to complete this review. Further confirmation of the staff ongoing hard work and team working.
I was at Merlewood for 3 weeks after being in hospital. I found the staff and physio etc very helpful for condition I was in, and was able to return home back on my feet after encouragement and physio.
Business response:
Thank you for completing this review to help others. Glad we were able to help when you needed a bit of extra support.
Having looked at more than 10 care homes, I chose Merlewood for my mother. Best decision I could have made. The accommodation was lovely, clean and more than adequate. All the staff were polite, caring and made my mum feel at home. She was so well looked after, which took a lot of pressure off me. I would highly recommend Merlewood to anyone considering care for their elderly family members, out of ten.
Business response:
Thank you for your review of your mothers care and stay at Merlewood.
I would like to say how happy we are with the care and support given to mum and us from all the staff. We receive a friendly welcome each visit, and all the different teams are always happy to help. We are very pleased with all aspects of mums care, especially with the transition to nursing care, the staff explained everything and we can see how settled she is. Thank you Merlewood.
Business response:
Thank you for your review. Changing of an individuals care needs can sometime be a worrying time for resident and loved ones time, we always aim support this.
From when my mother first went to Merlewood until she passed away, she was looked after very well. The staff were very approachable and helpful, and always kept me up to date with anything to do with my mother, which I was very grateful for. Many thanks to all the staff at Merlewood.
Business response:
It is always a pleasure and honour to be chosen to become someone's home. Residents and their loved ones become part of the family. Thank you for sharing your experience to help others starting the journey for care home life.
Merlewood Care Home - Elizabeth Finn Homes has a 4.8 star rating with 121 reviews.
Merlewood Care Home - Elizabeth Finn Homes is open now. It is open 24/7.