Merlewood Care Home - Elizabeth Finn Homes

Wendy B 

on Carehome.co.uk

a month ago

A great find - Being responsible for organizing the care for a family member is a tough one when you have no experience of the care system. From the moment I contacted Debi and her team they couldn't have been more helpful - I was super impressed with the timely responses and above all the sense of care. This made the while process so much easier. I visited and my care is now in a lovely room with the most delightful staff, and a very impressive food offer, it has made a difficult situation so much easier with their help. 

Christine M 

on Carehome.co.uk

a month ago

Our mum was a resident at Merlewood for 3 1/2 years and we are so pleased that we found such a wonderful care home. Many of the staff are long serving and that continuity is so vital when you are elderly. The grounds are beautiful, well maintained and accessible by wheelchair. Management are available and always respond quickly to queries. The cleaners work tirelessly to maintain very high standards in residents rooms and communal areas and are always polite and cheerful. Our mother transitioned to nursing care earlier this ... read more

S S 

on Carehome.co.uk

2 months ago

My husband needs nursing care - and here at Merlewood he gets that. The nurses and carers are so compassionate and treat their people with dignity and kindness. It is so good to see the same carers and nurses to help continuity and less confusion. When dealing with people who cannot do the most basic things it takes very special people. My only negative is that at weekends it can seem like the staffing levels are much lower and standards slip. Possibly a weekend manager? The catering varied and always good choice. Wonderful ... read more

Harrison G 

on Carehome.co.uk

4 months ago

The time I spent at Merlewood was most enjoyable. The location, the staff, the management were first class. All the staff were lovely and went above and beyond for me. I shall most definitely be going back for further visits. To all at Merlewood, 10/10, thank you. 

Lisa C 

on Carehome.co.uk

5 months ago

My mum has been a resident at Merlewood for just over 2 years. The setting is gorgeous and the staff are amazing, from management, nursing, care team , chefs, housekeeping and activities. Mum always has something to attend or trips out and she has been involved in some great activities and days out. Special thanks to the Manager and her whole team who are all fantastic with mum and with me as well and have all become more like friends (and thanks to everyone else ) 

Patricia L 

on Carehome.co.uk

6 months ago

Staff very helpful lovely grounds to sit in clean no smells. The room I had in a good position hope to have it again one day. 

J E 

on Carehome.co.uk

6 months ago

Mum spent the last few months here in Merlewood and I cannot fault anything - staff always accommodating, very friendly and helpful, even in the difficult times. 

Andrea H 

on Carehome.co.uk

7 months ago

Merlewood provided end of life care for my mother and the staff were amazing. Nothing was too much trouble, everyone was kind and patient. My mum passed peacefully with dignity, and I felt the staff handled a difficult situation with care and compassion. Also, as a relative I was consulted and kept informed at every stage. Everyone I interacted with, from housekeeping and admin to nurses and managers provided a professional service that I was extremely happy with. 

S S 

on Carehome.co.uk

7 months ago

On my first visit to Merlewood I was straight away drawn by the relaxed atmosphere and friendship of all the staff, so much that I did not need to look elsewhere. The other draw was the beautiful gardens and the layout of accommodation which perfectly suited my needs to walk about safely on my very new hip both indoors and out. The lovely staff were all so good humored, proficient and patiently caring. I was impressed by and enjoyed the wide choice of freshly prepared meals served in the dining room or the bedroom, and it wa... read more