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MFC-J497DW
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WISH I COULD RATE ZERO STARS!! piece of crap. purchased for wireless printing capabilities. stopped printing from iphone after 1 use & stopped printing from android after 3 uses. kept getting error message: "cant find printer" or "printer unavailable". this happened also when trying to install printer to PC using brother software. best buy sucks also. most stores are extending their warranty to 60 or 90 days due to pandemic. 14 day warranty from best buy? this sucks they don't guarantee what they sell? not shopping here ever... read more
Business response:
Hi, Oh no! That's not what we like to hear. We can understand your frustration. We see you are experiencing an issue with the wireless connection with your Brother MFC-J497DW from your mobile devices. We'd like to help. Below is a link to a FAQ that will help. https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=mfcj497dw_us_eu&faqid=faq00100066_004 If you continue to have issues, our Brother Customer Support Team is available to assist you direct: https://www.brother-usa.com/brother-support
Frustrating, would not recommend This is my second Brother printer as I thought it got better over time. No way. Printer works. Sort of. It eats ink like crazy. It does not print as many pages ith one cartridge as it claims. Speed is not as advertised either. You cannot print only black and white if any of the other cartridges is not full. The worst thing may be frustration with scanner. Sometimes it works, sometimes it says to connect scanner without changing anything in between. Then, a few days later, it works again. It m... read more
Business response:
Hi, We can understand you are experiencing issues with your Brother MFC-J497DW. I'll be happy to help you. Click the links below to resolve your issues with the ink running out quickly, print speed and improve scan quality. https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=mfcj497dw_us_eu&faqid=faq00002475_001 https://help.brother-usa.com/app/answers/detail/a_id/155828 https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=mfcj497dw_us_eu&faqid=faq00002637_008 If you continue to have issues, our Brother Cu... read more
Underwhelming but needed it during Covid Terrible. The faxing and copying capabilities are dated.I feel like I’m doing double work for simple tasks.
Business response:
Hi, We see you are experiencing an issue with the faxing and scanning capabilities for the Brother MFC-J497DW. We'd like to help. We have many helpful resources in the answer links below to assist you. https://help.brother-usa.com/app/answers/detail/a_id/128645 https://help.brother-usa.com/app/answers/detail/a_id/151073 https://help.brother-usa.com/app/answers/detail/a_id/156165 If you continue to have issues, our Brother Customer Support Team is available to assist you direct: https://www.brother-usa.com/brother-support
Brother MFC-J497DW Liked design, but would not function. Returned for full refund. Worked (chatted) with Brother on (2) occasions for over one hour each and unable to solve problems.
Works when it wants This printer is not user friendly to me at all... it’s always offline for some reason...
Business response:
Hi, I'm sorry to hear the MFC-J497DW is not user friendly and always offline. I'd like to help. Follow the steps below to resolve the issue. https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=mfcj497dw_us_eu&faqid=faq00002646_009 If you continue to have issues, our Brother Customer Support Team is available to assist you direct: https://www.brother-usa.com/brother-support
Crap Bought it in Jan 2020 doesn’t work anymore it’s only been 5 months
Business response:
Hi, I'm sorry to hear that your MFC-J497DW is no longer working. I know this is frustrating. We would love to hear from you with details to be able to get your machine up and running again. Please contact our Customer Support Team: https://www.brother-usa.com/brother-support
Terrible Printer My family bought this printer a few weeks ago, and I used it maybe four times and now it won't printer. The printer keeps getting jammed for no reason and then after I remove the paper jam that the pick-up roller needs to be cleaned. On top of all that it keeps destroying all the paper I put in it so even when I can get it to print the paper comes out crumpled up and the print job is side ways and half of its not there. This is the worst printer I have ever seen DO NOT BUY IT!
Business response:
Hi, Oh no! That's not what we like to hear. I know this is frustrating. I'd like to help. Paper jams can be caused if you are using the wrong paper type or if the paper is inserted in the tray incorrectly. I also understand your printer is not printing. Please contact Brother Customer Support directly at the following link so we can help. https://www.brother-usa.com/brother-support
junk do not buy this thing this thing will give you gray hair. hard to set up,no tech support,etc. i have to get a new printer. I am 70 years old and i use it small things and this junk would not let me do that without fighting it.
Business response:
Hi Jerry, We are sorry that you are experiencing issues with your Brother machine and we understand your frustration. Our Customer Support Team would love to hear from you so we can guide you with the set up of your machine. https://help.brother-usa.com/app/ask/p/9290
Don't get this machine Print quality is okay, but this machine can only print 10-20 pages before needing a new black ink cartridge. I've had older brother machines (which I regret not having kept) where the ink cartridges lasted for months. On this model, expect to need new black cartridges every two or three weeks, and that's WITH low volumes of printing. You can do better than this machine, I'm sure.
Business response:
Hi, We understand the ink cartridge did not meet your expectations. Stated page yields for genuine Brother cartridges are based on the ISO testing standards. The number of pages that can be printed with a cartridge is affected by several factors, including paper size, number of pages per print job, amount of print on each page, font size, and print content (graphics, charts, etc.). Print jobs with large text fonts, graphics, charts, and/or large amount of solid coverage (black or any given color) will use much more toner and... read more
Frequently asked questions about MFC-J497DW
How is MFC-J497DW rated?
MFC-J497DW has a 4.3 star rating with 3,407 reviews.
When is MFC-J497DW open?
MFC-J497DW is closed now. It will open at 9:00 a.m.