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MFC-J497DW
About this business
Not so good Can’t print double sided, paper jam every other time, very annoying
Business response:
Hi, we understand you are experiencing an issue with 2 sided print and paper jams. We'd like to help. Using the recommended paper can prevent paper jams. Follow the instructions in the link below. https://help.brother-usa.com/app/answers/detail/a_id/155407 If you continue to have issues, our Brother Customer Support Team is available to assist you direct: https://www.brother-usa.com/brother-support
Printer/fax/scanner/copy This is undoubtedly the worst printer I have ever owned.
Business response:
Hi Edgar, we apologize you are experiencing an issue with the Brother MFC-J497DW. We will be glad to assist you with any questions or issues you may have. Here is a link for contacting us directly. https://www.brother-usa.com/contact-us
Pay extra for better printer Purchased this on 7/27/20 to work from home waited about two weeks to set up. Setup was rather quick and easy. First three pages came out great after that could only print in color. Black ink cartridge is full and will not print in black. I am returning.
Business response:
Hi, we understand the printer is not printing black. We know this is frustrating. We would love to hear from you with details to be able to get your machine up and running again. Please contact our Brother Customer Support Team direct for further assistance:https://www.brother-usa.com/brother-support
Dont buy! This was my first brothers printer and it is the worse printer I have ever purchased, dont buy it ! IT seems to have issues following simple commands such as PRINT, I have to constantly find ways to manipulate it by turning it on and off ! If hit print from a program, the printer will not automatically come on , you must physically turn it on and then the screen for fax comes on, giving you the option to delete all fax related data (yes or no) even when theres no data thats been received as if it never received the... read more
Business response:
Hi, Oh no! That's not what we like to hear. We are sorry that you are experiencing issues with your Brother MFC-J497DW and understand your frustration Below are some FAQ's that can assist you. https://help.brother-usa.com/app/answers/detail/a_id/61185 https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=mfcj497dw_us_eu&faqid=faq00002461_008 If you continue to have issues, our Brother Customer Support Team is available to assist you direct:https://www.brother-usa.com/brother-support
Disappointing I must have a lemon. I purchased this based on the reviews. I am beyond frustrated with this printer. Wireless set up is a real pain and doesn't always stay connected. The worst is now the paper tray. Paper won't feed through and I keep getting an error message. It has barely been used. Just purchased in February. I had an old HP that took a beating and kept on printing with no problems ever. This printer has been a huge disappointment and is never there when I need it.
Business response:
Hi, we understand you are experiencing issues with the wireless connection and paper tray and we understand your disappointment. We'd like to help. Make sure the computer and machine is connected to the same network. Below are some FAQ's that can assist you. https://help.brother-usa.com/app/answers/detail/a_id/155851 https://help.brother-usa.com/app/answers/detail/a_id/143937 If you continue to have issues, our Brother Customer Support Team is available to assist you direct:https://www.brother-usa.com/brother-support
Great until it stops We bought this printer, loved it and then it just stopped working completely after about 3 months. It was still under warranty, so we returned it and received a new one. Same thing. Worked great for about 3 months and then just didn't even turn on one day. We've returned it and asked for a gift card to purchase a different brand this time.
Struggles to print two-sided since new The printer is a great size on my desk and the quality seems ok, but it has struggled since new when printing two-sided. Paper jams every time. I have to keep it for now because there aren't many options available to me since I need to print. So I'll be using a lot of paper and staples, to print one-sided only. Disappointed.
Business response:
Hi, We understand you experiencing an issue with duplex printing jamming with your Brother MFC-J497DW and we understand your disappointment. We'd like to help. Make sure you are using the recommended paper. Click the link below for additional assistance. https://help.brother-usa.com/app/answers/detail/a_id/155407 If you continue to have issues, our Brother Customer Support Team is available to assist you direct: https://www.brother-usa.com/brother-support
Horrible This printer was horrible. When I changed the ink the printer completely stopped working. Trash.
Business response:
Hi, We are sorry to hear that your Brother MFC-J497DW is no longer working. We know this is frustrating. We would love to hear from you with details to be able to get your machine up and running again. Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat:https://www.brother-usa.com/brother-support
Not a good printer,waste of money I have used this printer for once or twice ,it prints blank pages ,Tried to contact customer care not answering .Dont waste your money.
Business response:
Hi, We are sorry to hear that your Brother MFC-J497DW is printing blank pages and your customer experience was not favorable so far. Blank pages typically occurs when your document has extra, invisible formatting, content that falls outside of the margins, or has been formatted to include a blank page. Review the answer link for assistance. https://help.brother-usa.com/app/answers/detail/a_id/142893 If you continue to have issues, our Brother Customer Support Team is available to assist you direct: https://www.brother-usa.co... read more
Frequently asked questions about MFC-J497DW
How is MFC-J497DW rated?
MFC-J497DW has a 4.3 star rating with 3,407 reviews.
When is MFC-J497DW open?
MFC-J497DW is closed now. It will open at 9:00 a.m.