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MFC-J497DW
About this business
Worst printer yet Worst printer yet! It will not stay connected to internet wireless or wired. Troubleshot internet and no problem there. Reset printer multiple times and still same issue. This crap has to go back not worth the money time or Aggravation
Business response:
We understand your Bother MFC-J497DW is having connectivity issues. Please contact Brother Customer Service directly at the following link so we can helphttps://www.brother-usa.com/support/mfcj497dw
It never worked I got it a a gift just set it up and paper always jams.
Business response:
We understand your MFC-J497DW is getting paper jam. We'd like to help. Please visit the Brother web site at the link below where you can find many helpful FAQs or contact Brother Customer Service directly. https://www.brother-usa.com/support/mfcj497dw
Don’t buy—VERY UPSET. VERY disappointed with this purchase. Received my printer last week (May 5th 2020). Did not use until I received my new laptop on May 7th. Used it a couple of times to test it out and it seemed okay. Fast forward, not even a week later (May 11th), turned on the printer and it kept saying there was a paper jam. Opened it up every which way, no paper jam. After trying that for about an hour—finally logged on to the Brother website for some possible assistance. After spending 40 dollars to speak to a tech,... read more
Business response:
We understand you believe the machine is defective. Your MFC-J497DW comes with a 1-year warranty. Brother Customer Service is always free. You may not have spoke with Brother if you were charged for support. Please reach out to Brother directly via our web site we help with your machine. https://www.brother-usa.com/support/mfcj497dw
Connection for printing from mobile is horrible I got the printer because I was told brother has the best printing quality which it does and saves on ink. The first day worked great! Now I can only print one page and after that the connection is lost. It has trouble printing from my phone it’ll just show the loading bar and the bar isn’t even moving. I’ve restarted it, I’ve restarted my phone but it doesn’t seem to help.
Business response:
Hi, I see you are experiencing trouble with printing from your mobile device. I have provided a link below to assist with connecting to your mobile device. Answer Link: Using Wi-Fi Direct to connect to a mobile device If the issue persists, please contact our customer support team via Email or Live Chat: https://help.brother-usa.com/app/ask/p/9290
Brand new printer that does not work Called several times and stayed on hold for hours only to find out that. The printer worked for a week and then stopped. The help desk walk me through trouble shooting to no avail. I now have a brand new printer that doesn't work.
Poor Print Quality I have used Brother printers for many years with good results. However, this purchase is not as good as other models. Print quality is poor and the use of settings is confusing and very time consuming.
Business response:
Hi Sharon, I'm sorry you are experiencing an issue with the print quality. I'd like to help. Click the link below to improve your print quality. https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=mfcj497dw_us_eu&faqid=faq00000259_031
Ugh Printer constantly jams. No matter what I do or what paper I use it jams. WAIST of money
Business response:
Hi, I know this is frustrating. I'll be happy to assist you. To clear your document jams follow the link below. https://help.brother-usa.com/app/answers/detail/a_id/141157
Just okay I purchase this particular model because of the inexpensive ink replacement. It works just okay. There have been many, many paper jams with this printer than I’ve ever experienced with any other printer. I cannot recommend it. You get what you pay for and in this case...I got taken advantage of. I should have stepped up to a better printer. I cannot recommend it to anyone else.
Business response:
Hi, I'm sorry to hear the machine did not meet your expectations. I'll be happy to help you. Make sure you are using the recommended paper, clean the paper rollers and paper pick-up rollers to prevent paper jams. Click the links below. https://help.brother-usa.com/app/answers/detail/a_id/149554?R3ModelID=MFCJ497DW https://help.brother-usa.com/app/answers/detail/a_id/149585?R3ModelID=MFCJ497DW If the issue persists, please contact our customer support team via Email or Live Chat: https://help.brother-usa.com/app/ask/p/9290
Good enough for the price but disappointed overall The good: relatively affordable, compact size, has many features. The bad: wi-fi connection does not stay connected and have to re-setup the wi-fi connection every day, Brother chat help is useless, color picture printing is ok. Supposedly, it shows the ink reserve independently for each color, but somehow all 3 colors and black are being used at the same rate, even though black usage is a mulitple of the colors. Conclusion: good enough considering the price and features but... read more
Business response:
Hi, We are glad to hear the machine was good and affordable. I understand you are experiencing some issues with the wireless connections and print quality. I'll be happy to help. Below are some important points to confirm before connecting your machine to the wireless network and to improve the print quality. https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=mfcj497dw_us_eu&faqid=faq00002806_010 https://help.brother-usa.com/app/answers/detail/a_id/156166?R3ModelID=MFCJ497DW If you need additional assistance, plea... read more
Frequently asked questions about MFC-J497DW
How is MFC-J497DW rated?
MFC-J497DW has a 4.3 star rating with 3,407 reviews.
When is MFC-J497DW open?
MFC-J497DW is closed now. It will open at 9:00 a.m.