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MFC - L8900CDW
About this business
Scan to email is stupidly complex The printer is impossible to hook into a network, the scan to email and scan to drive function is impossible to configure. I had to hire a computer network company, it's about a decade behind the curve. It requires you to enter the IP addresses, email configuration, and all other kinds of technical information to set up, unlike other printers where you just enter an email address out of the box and it works. If this is an important function for you, I would get another printer, any cost savi... read more
Business response:
We are sorry that you are experiencing scan to email issues with your Brother MFCL8900CDW machine and we understand your disappointment. We'd like to help. Below is a FAQ that may help yopu to solve your issue: https://help.brother-usa.com/app/answers/detail/a_id/134043 If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Software Update gone bad I had this printer all set up and ready to go. Looked like it was going to be a perfect fit. As soon as everything was set up the screen said it had a software update so I accepted it and after 10 minutes I went back to the printer and the screen was black. Couldn't press any buttons or anything. I thought maybe it was still updating so I left it alone for another 20. Came back and it was the same thing. There was no loss of power the entire time. Really sucks that I only has this printer for 30 minu... read more
Business response:
We are sorry that you are experiencing update issues with your Brother MFCL8900CDW machine and we understand your disappointment. Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat: www.brother-usa.com/brother-support
Terrible Copier Overall the copier will disappoint- my MFC 8900 lasted 8 eight months . Brother gave me nothing but the rub around. Stay away from any brother Product. the MFC L8900 is a big FAT ZERO. Don'T buy - buy canon
Business response:
We are sorry to hear that your Brother MFCL8900CDW machine is not working properly. We know this is frustrating. We would love to hear from you with details to be able to get your machine up and running again. Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat: www.brother-usa.com/brother-support
Product never worked Printer never worked and support offered very little help.
Business response:
We are sorry that you are experiencing issues with your Brother MFCL8900CDW. We'll be happy to help you. Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat: www.brother-usa.com/brother-support
Terrible product This printer causes more headaches and frustration than it does printed pages. It refuses to stay connected to our network. Our old Brother printer lasted years and we loved it! After this printer, bye-bye Brother! This thing is terrible!
Business response:
We are sorry that you are experiencing connection issues with your Brother MFCL8900CDW machine and we understand your disappointment. Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat: www.brother-usa.com/brother-support
Complicated For an all in one printer setup should be seamless and not require hours of IT service to get the drivers downloaded to scan and FAX. While many people may not use these features it needs to be made easier for people to get them working. Not very user friendly either as you have to scan then go to PC to approve, plus there are so many different ways to access the utilities, just saying it could be less complex.
Business response:
We are sorry that you are experiencing scanning issues with your Brother MFCL8900CDW machine and we understand your disappointment. Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat: www.brother-usa.com/brother-support
Adequate Machine, does not do all tasks Very loud, does not print what I want in the version I want (color) I can only print documents in black and white.
Business response:
We understand you are experiencing issues printing using your Brother MFCL8900CDW. We'd like to help. Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat: www.brother-usa.com/brother-support
Frequently asked questions about MFC - L8900CDW
How is MFC - L8900CDW rated?
MFC - L8900CDW has a 4.2 star rating with 2,264 reviews.
When is MFC - L8900CDW open?
MFC - L8900CDW is closed now. It will open at 9:00 a.m.