This profile has been claimed by the business owner or representative.
Mustang Creek Estates
- Assisted Living Facilities
- Allen, TX
About this business
Location details
720 Creek Valley Court, Allen, TX, 75002, United States
Get directions
They are good. I wish we would get monthly or 2x a month updates on the person there, how they are doing. I would especially like to know if the loved one is being compliant with meds
Business response:
Thank you for your feedback. We're glad to hear that you've had a positive experience overall. We understand how important it is to stay informed about a loved one's progress, and we appreciate your suggestion regarding more frequent updates. Communication and transparency are important to us, and we'll share your feedback with our team. Thank you for taking the time to share your thoughts.
Couldn't be more pleased with the care my father received. Everything was 10. People were very caring and compassionate. Felt like they truly made effort to bond with my dad and make his stay be the best it could. Accommodations were good. Good was good. Felt like home away from home for him. Truly believe those working there felt called to serve and it showed.
Business response:
Thank you for sharing your kind words about your father's care. We're honored our team made his stay feel like home. It means everything to us to know that our staff's caring and compassionate approach truly resonated with both you and your father. We're delighted that you felt our team made genuine efforts to bond with your dad and that the accommodations and food contributed to creating that home-like atmosphere he deserved. Your recognition of our staff's calling to serve is deeply appreciated, as we strive every day to p... read more
The sign-up process was extremely smooth and the people were very helpful. They also were very good about answering questions. Whenever I would call to ask about mom, everybody was very friendly.
Business response:
Nick - thank you so much for your kind words. We’re glad to hear the sign-up process went smoothly and that our team was able to answer your questions and provide support for both you and your mom. It means a lot to know you always felt welcomed and cared for when you called. We truly appreciate you taking the time to share your experience.
Staff is overall good during the week but would get a 3 on the weekends...staff is more young guys on the weekends & holidays, often sitting around on their phones instead of interacting with the residents. The facility is good and overall clean. It lacks nice outdoor spaces in most of the houses. Most do have small porches w some seating. Activities are good but the resident has to be open or in the mood to do it...wish they pushed them to participate a little more...
Business response:
Lynn - thank you for your honest feedback. We’re glad to hear you find the community clean and have had positive experiences with our team. Providing attentive, interactive care every day is important to us, and we have leadership on campus every day to assist with reinforcing these expectations with our team. Thank you as well for your thoughts on activities. We always encourage residents to participate and stay engaged, while also respecting their personal preferences and choices. Thank you again for sharing your review!
My mom is truly enjoying her residency at the Allen, Texas Mustang Creek Estates (MCE) assisted living campus. My wife and I have watched mom "blossom" since she became a resident at MCE. The staff working at her "house" are kind, considerate, and encouraging as they interact with mom. (It is not uncommon, when we visit, to see mom joking with staff, being hugged by staff....) Also, we have found the administration and staff very attentive to any concern we present about mom or the facility. She also, has the opportunity to ... read more
Business response:
Michael - we are absolutely delighted to hear that your mom is truly blossoming at MCE and enjoying her residency at our Allen campus. It brings us tremendous joy to know that you and your wife have witnessed such positive changes in her since she became a resident with us. We take great pride in our staff's kind, considerate, and encouraging approach when interacting with all our residents, and it's wonderful to hear that you've observed mom joking with staff and receiving those warm hugs during your visits. It's heartwarmi... read more
We found Mustang Creek through “A Place for Mom” and it met all of the criteria that we wanted in an assisted living facility. My mom has been settled in her room/house now for about a month and she is quite happy. She seems more alert and attentive now that she has caring people looking after her. The services have taken the burden out of the family’s hands and we can visit with her as family — and not as caregivers.
Business response:
Benny - Thank you so much for sharing your family’s experience. It’s especially meaningful to hear that your mom has settled in well and is happy in her new home. Knowing she seems more alert and attentive with the support of our caring team is exactly why we do what we do. Thank you for trusting us with your mom’s care and for allowing us to be part of your family’s journey!
There are a number of things that I like about Mustang Creek but specifically I like the way staff interacts with the residents. Whenever I visit, I notice the staff greeting the residents and throwing in hugs which I am sure make them feel right at home.
Business response:
Betty - thank you for sharing such a thoughtful review! We’re so glad to hear that the warm interactions between our staff and residents stand out to you. Creating a true sense of home, is something we value deeply, and it’s wonderful to know it shows during your visits. We appreciate you taking the time to share your experience, and we’re honored to be part of your loved one’s care. If there’s ever anything more we can do, please let us know.
I had my mom at Mustang Creek several years ago and moved my dad and stepmom there the middle of 2025. Moving my parents to an assisted care facility is very hard. My family and I are extremely happy with the choice we made in moving them to Mustang Creek. My Dad presented many challenges at the beginning and not the nicest person to deal with. The staff has always been very friendly, caring, and accommodating. My dad has now pasted, and my stepmom is in the memory care unit, stage 7 Alzheimer's. Hospice takes great care of ... read more
Business response:
Randy - we deeply respect your trust in us during such difficult times. Thank you for sharing your family's journey with us. It means so much to hear that you and your family are extremely happy with your choice to bring your parents to Mustang Creek. We understand how challenging it can be to make the decision to move loved ones to an assisted care facility, and we're honored that you chose us for both your mom several years ago and then for your dad and stepmom. We're glad our staff was able to provide the friendly, caring... read more
5 for all! I could not be more pleased with the care, facility and the people. They have all been great! They are extremely friendly and always on top of everything.
Business response:
Dimitri - thank you for your wonderful feedback! We're thrilled our team provided excellent care and service. Your kind words mean everything to us.
Frequently asked questions about Mustang Creek Estates
How is Mustang Creek Estates rated?
Mustang Creek Estates has a 4 star rating with 220 reviews.
When is Mustang Creek Estates open?
Mustang Creek Estates is open now. It is open 24/7.