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Mustang Creek Estates
- Assisted Living Facilities
- Allen, TX
About this business
Location details
720 Creek Valley Court, Allen, TX, 75002, United States
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My husband did not participate since he got hurt on the first week I moved him. I think they need more help for the house my husband was in. Particularly on weekends. They are not able to provide sufficient care to their residence. Some of their employees do not know how to care for the residence or afraid to take care of them. I tried to help a lot to take care of my husband since I was there all the time. I made sure he is taken care of. I have real issue on how they manage the medications. There are some good workers who ... read more
Most of the staff do a good job, especially the weekday staff. The weekend staff seems to fluctuate and is not always as good. The director is very responsive. Food- they frequently do not have the food supplies to make the meals listed on their menu. And the staff making the meals, depending on the person, don't want to take the time needed to make a good healthy meal. The same two staff working that day do all jobs in the house, including making meals. Activities- they seem to have several activities going on during the mo... read more
The food is terrible and the kitchen is always dirty. Staff needs to be cleaning in idle time. Seems that most of the time there is no staff present in the home unless it's meal time. However, the staff is courteous and helpful when needed. Activities are good and residents seem to like this.
Very nice place, staff is great a little pricey for anyone who is confined to a bed and unable to participate in activities and the staff is very short handed on the weekends especially Sunday. Overall the staff has been very thoughtful and helpful. I would recommend this place
Business response:
Sue - thank you for sharing your feedback on our Mustang Creek Estates of Allen campus, we appreciate the kind words about our staff! Our wonderful Activity Director and team are always ready to collaborate and have engaging activities for all of our residents - even in the comfort of their own rooms! We are so happy to have your recommendations. If there is anything we can do for you, please let us know!
They are the perfect place for mom. Her health has deteriorated in a short time and they have taken great care with her.
Business response:
Thank you for sharing your experience! We are so honored to have the opportunity to care for your mom and so proud that our staff is providing great care! If there is anything else we can do for you, please feel free to reach out! Thank you!
Our visits are often too short and not frequent enough but I love every time we get to go. I leave feeling good about the care that is being given. My favorite part might be the way the caregivers know the residents so well. So good!
Business response:
Paul - we are so honored to hear how much you trust us with your loved one! Our home-like model allows our staff to connect to each and every resident personally, ensuring they receive the highest quality of personalized care! Thank you for sharing your experience - if there is anything we can do for you or your loved one, please feel free to reach out!
The staff has been wonderful very helpful if I had a problem, no matter how minor it was. I discussed it with them and it was corrected immediately. I'm happy where she's at and I think she's getting the care of this properly and needed. I would give them probably a four on the food because I haven't tried it, but it smells good every time I've been in there. I visited her every day almost but the rest of it I would give a five it's a good place a solid place I like it because it's small to a certain degree and it's more per... read more
Business response:
Thank you for sharing your kind words about our Mustang Creek campus! We are so happy to hear that our staff has been there to support both you and your loved one. We take great pride in offering three home-cooked meals daily and our home-like model, which helps our resident feel as comfortable as they would in their own home. Thank you again for sharing your feedback, if there is anything else you need, please don't hesitate to reach out!
Absolutely recommend! The style of 10 residents per house and 6 houses makes it very comfy for our loved one. The staff is kind and fun too! Location, price is all-inclusive and single rooms is what attracted us.
Business response:
Thank you for sharing your review! We take pride in our model, allowing our residents to truly feel at home and allowing our staff to provide high-quality care to our residents! We truly appreciate your feedback!
Both of my parents were residents of Mustang Creek Estates. During their stay, we ended up in all three types of their houses: assisted living, memory care, and elevated assisted living. My parents started in assisted living. My father had to go the hospital for a little while, and that is when the management correctly suggest my mother move to the memory care house. My father joined here there instead of staying in one of the other houses until she passed. He moved to the elevated assisted living house afterwards because hi... read more
Business response:
Jeffrey - thank you for sharing your experience! We appreciate the kind words about our staff and leadership team. We are so happy to hear how much you appreciated our all-inclusive home like model. Thank you again for your review!
Frequently asked questions about Mustang Creek Estates
How is Mustang Creek Estates rated?
Mustang Creek Estates has a 4 star rating with 214 reviews.
When is Mustang Creek Estates open?
Mustang Creek Estates is open now. It is open 24/7.