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Mustang Creek Estates
- Assisted Living Facilities
- Allen, TX
About this business
Location details
720 Creek Valley Court, Allen, TX, 75002, United States
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My mother has been at MCE Allen for many months. She has adjusted well and is happy. She is very well taken care of. Any time I have questions or need to speak with anyone at the home, I always get a quick response.
Business response:
Leisa - we are so thrilled to hear how happy your mom has been at Mustang Creek of Allen! Thank you for sharing your experience and if there is anything else we can do for you or your mom, please don't hesitate to let us know!
I like this place because it is so cozy and home-like. I was stressing to find somewhere to put my family member in a memory care facility. I was given information from A Place For Mom on all the care facilities in my area. I called and arranged for a tour of the facility. I chose Mustang Creek in Allen because of the cleanliness of the facility, and the caring and understanding staff. I just felt like at home when I entered the place to tour it. Even the residents were welcoming and everyone said hello with a smile on their... read more
Business response:
Geo - thank you for sharing your experience with our Mustang Creek of Allen campus! We pride ourselves on our home-like model so our residents can truly feel like they are at home! We are thrilled to hear the cleanliness of our campus and our wonderful staff have left such a positive impression. Thank you again for your five star review!
My mother in law loves this place. It is like she is living in her house with her own private master suite. The homemade food is cooked on site by the staff and looks and tastes wonderfully, just like home. [name removed] , the facility director is on top of each situation and keeps family in the loop. That alone means the world to me. The houses are located on a beautiful street with beautiful homes that dead ends into a cul di sac so there is no thru traffic. I could not have made a better choice for my mother in law.
Business response:
Robert - thank you so much for your kind words about our Mustang Creek of Allen campus! We are so thrilled to hear how your mother in law is loving her home with us! We pride ourselves on our home-like model with three home cooked meals a day! We truly appreciate the recognition about our campus Executive Director, thank you again for sharing your experience!
Its adequate. Hard to keep staff. Some staff exceptional no others Need more training exceptional.
Business response:
Thank you for sharing your review. We strive to hire the best in the business and ensure that our staff receives thorough training. When hired, all of our staff undergo comprehensive training, and we also provide monthly training that our care team completes in order to deliver high quality care for our residents. Thank you again.
I would say it's a decent place. Small community. Affordable as well. Staff could be friendlier.
Business response:
Thank you for your review. Our neighborhood of homes and small community allow for intimate, personalized care to all of our residents. We take all concerns very seriously and strive to hire the best in the business. Thank you again for your review.
The staff at Mustang Creek are friendly and accommodating. When I couldn’t M-F for a tour, someone met me on Saturday. Maintenance is on top of everything. I should have asked more questions about what staff can do and not expected to do for the resident.
Business response:
We are always happy to accommodate a tour or any communications outside of the normal Monday through Friday! At Mustang Creek, we provide the proper training for our staff to provide the high quality care in order to assist our residents in their daily living tasks! We are always happy to answer any additional questions you may have. Thank you for your kind words about our staff!
The building location in a very nice upscale neighborhood. Inside it very open and very clean, a little older than the one in Sachse, but nice and comfortable. Rooms are good size for a resident and bathrooms are huge, you will need to provide bed and furniture. The parking spots are limited. I felt very secure and safe in the area. The only issue are the stairs leading up to houses for residents in wheelchairs. The memory care side was more accessable. Staff was very nice and friendly.
Business response:
Patty - thank you for sharing your experience with us! We are happy to hear that you enjoyed the area and found our houses comfortable! You had the pleasure to visit our first campus, Allen, built in 2005. We appreciate your feedback on accessibility and parking, we are always looking to improve our campuses. Thank you for your kind words about our staff and sharing your review!
The staff at Mustang Creek Estates Allen is good, but needs to communicate better when residents first move in. For example: there needs to be a meeting to go over the individual's requirements, not just what the director has noted from speaking to the family. I would highly suggest the family document in detail and provide a copy to each employee. The housekeeping is good, but could improve with deep cleaning. The move in process is bad!! They only allow move in during week days. This makes it hard for everyone. The meals a... read more
I toured Mustang Creek Estates Allen and it was really good. I like the house environments better than 'facilities,' so this one was really good. Just farther than my loved one's old location.
Business response:
Thank you so much for your 5 star review and for visiting our Mustang Creek Estates neighborhood in Allen. We wish our location would have worked for you and we really appreciate you sharing your experience. Thank you again!
Frequently asked questions about Mustang Creek Estates
How is Mustang Creek Estates rated?
Mustang Creek Estates has a 3.9 star rating with 200 reviews.
When is Mustang Creek Estates open?
Mustang Creek Estates is open now. It is open 24/7.