Nationwide's cover image

This profile has been claimed by the business owner or representative.

Nationwide

1.2

About this business

Location details

1 Nationwide Plz, 1st Floor, Columbus, OH, 43215, United States

Get directions
WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
1.2597 reviews
Select a rating
Michael D.'s profile image
Michael D. 
3 years ago

I have been trying to complete a total withdrawal as I have left my employer and moved to a new state. I have completed the forms supplied by nationwide and submitted them to my employer, who has submitted them to nationwide I have contacted customer service several times and heard several different excuses why I havent received MY MONEY its been 3 weeks and I was told 5-7 business days. This is unacceptable.. **** 

Business response:

We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns. 

FERNANDO L's profile image
FERNANDO L 
3 years ago

Outrageous and absurd price increase. My Home insurance bill increased 50% from the previous one, which I consider an abuse of this company commercial position and a clearly mistreatment of its customer. All explanations given were vague not factual and completely ridiculous, trying the justify the unjustifiable. 

Business response:

We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns. 

Karen W's profile image
Karen W 
3 years ago

I have just tried to file a second claim with them, which was rejected - again. The first was replacing my entire sewer line. Cost me $10K and "wasn't covered". Now I have a flooded basement and damage from *** and they tell me "it isn't covered". Worst insurance company ever - would not recommend!! What the h*** is the point of paying all this money for insurance if it doesn't even work. 

Business response:

We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns. 

Deb M's profile image
Deb M 
3 years ago

I recently purchased a Homeowners and Auto Insurance Policy from Nationwide. I would give five stars to customer service and responsiveness to communications, although I have never had to file a claim. The breed of my dog came into question concerning the Homeowners Insurance. Although my current dog is not nor a mix on the Nationwide Breed Ban list, I find it disturbing it was even considered. My dog is getting old and eventually I will be in search of a new companion. I will not allow an insurance company to dictate to me ... read more

Business response:

We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns. 

ann k's profile image
ann k 
3 years ago

It was like pulling teeth to try and get some money for a hardship loan out of my retirement. I finally gave up they made it so hard. I was only asking for a very small amount and already provided the attachment to my wages that was causing the hardship. They wanted several more letters from this/that the other. I ended up just giving up. It would have been REALLY nice to have "Nationwide on my side".....LOL!!!! IT'S LITERALLY MY MONEY UGHHHHHHHHHHH Sidenote: It was originally put in on 9/12/22 and finally heard something ba... read more

ROBERT B's profile image
ROBERT B 
3 years ago

Recently signed up for a quote from Nationwide as I was shopping for car insurance. All the information I put into the quote was completely accurate and even confirmed on the finalized quote part but for some reason the quote went from around $606/6 months (roughly) to $909/6 months. Literally a $50 increase per month every month is an absurd difference between a quote and finalized quote especially when their was nothing different between my information and the information brought up. I lost out on a quote for around $6/mon... read more

Michael M's profile image
Michael M 
3 years ago

Our issue is consistent with those described. Following our claim in June, we spoke with the claims department and were told they required more information, which was provided. That was the last we heard from them despite multiple calls and messages. After again contacting our agent (it is now September) we received a call from ************************* (who we originally spoke to) who was impolite, explaining that she had completed her job and that we should somehow have known this without a call or email. Prior to this cal... read more

Toi B's profile image
Toi B 
3 years ago

I have SmartMiles. I drive my car maybe once a week to shop. I work 3 blocks away from my home, so I do not drive daily. My SmartMiles rate keeps inching up to full price rate. I am consistently unable to log into the SmartMiles portion of their web site as it takes up to 10min to load, times out, or just flat out does not load inabling me to check my driven miles.As of now, their automated outgoing msg says that their device is having problems now. A common problem. Their permanent outgoing message states that you can check... read more

Business response:

We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns. 

Eldon P's profile image
Eldon P 
3 years ago

What do I think??? I am going to write to the *** of Truliant and beg he cut them form his company line they have lied to Truliant. This is by far the WORSE insurance company in the ******** Nationwide needs to cut Allied Solutions out of their business model. They are opposite of being on your side(nationwide). I ask them for one simple breakdown sheet. That their field claims adjuster said she would email me. That was August 8th 2022. Today is August 30th, the accident was on August 4th 2022. They gave me a $13k check with... read more

Business response:

We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns. 

Frequently asked questions about Nationwide

How is Nationwide rated?

Nationwide has a 1.2 star rating with 597 reviews. 

When is Nationwide open?

Nationwide is open now. It will close at 6:00 p.m.