Nationwide

Toi B 

on BBB

3 years ago

I have SmartMiles. I drive my car maybe once a week to shop. I work 3 blocks away from my home, so I do not drive daily. My SmartMiles rate keeps inching up to full price rate. I am consistently unable to log into the SmartMiles portion of their web site as it takes up to 10min to load, times out, or just flat out does not load inabling me to check my driven miles.As of now, their automated outgoing msg says that their device is having problems now. A common problem. Their permanent outgoing message states that you can check... read more

Eldon P 

on BBB

3 years ago

What do I think??? I am going to write to the *** of Truliant and beg he cut them form his company line they have lied to Truliant. This is by far the WORSE insurance company in the ******** Nationwide needs to cut Allied Solutions out of their business model. They are opposite of being on your side(nationwide). I ask them for one simple breakdown sheet. That their field claims adjuster said she would email me. That was August 8th 2022. Today is August 30th, the accident was on August 4th 2022. They gave me a $13k check with... read more

Tamara M. 

on BBB

3 years ago

I am so discouraged with the claims adjuster I have. Her name is ******************* . I am trying to get my car fixed and she is very short with me, my car was wrecked on June 16 2022 and I reported it June 27 (yes it wad delayed but they accepted the claim) Tell me why it's August 23 2022 and I STILL have no information on if my car is going to be fixed. This is completely uncalled for . I feel like I am talking to the **** wall. I've tried reaching upper management but they had called me back once to tell me a rental car ... read more

kristin l 

on BBB

3 years ago

We recently had our homeowners policy after 20 years canceled by Nationwide. They said this was due to having two claims within a year. We were told to file claims separately for the same remodel issue at their direction. My husband has tried to have resolved as it has caused us harm in getting coverage which is pretty amazing since we always paid in advance and were good customers. 

Erica T 

on BBB

3 years ago

HORRIBLE. I wish I could give ZERO STARS. I have had my house insured with them for over 7 year. Ive never filed a claim. Recently I had sudden water damage to a bathroom. It needed emergency water mitigation and was demo-*** Its now been 23 days and nothings happen*** Ive left over 10 messages to my adjuster (***************). Hes called me back 5 times. He told me theyd have a decision on 2 separate days and nothing happen*** He also told me my claim was approved and I had the go ahead and then retracted it 30 minutes late... read more

David Y 

on BBB

3 years ago

Worst insurance company ever. Put in a claim back in May and did not hear from anyone for 2 months. My claim was review, test were taken as well as pics for the damage. There was never any updates on their web-site of anything. Tried to get hold of my agent and it took weeks to get back to me after several calls. I was told I would have to take care of the damages myself and they had someone come out and lift up my carpet and left it like that. I asked for a manager to call me and well that never happened either. The company... read more

Joshua g 

on BBB

3 years ago

I think they charge premium prices for very subpar services at best I tried to filed a claim through my local agency and they just Told me to call a 1 800 number to file my claim and then haven't heard anything in over 2 months Meanwhile my roof has leaks In multiple spots. until I finally called the Customer relations department Received a call from a man He then told me he would like to apologize it looks like it's been a long time and that he will try and reach out to my agent so they can rectify this. Needless to say aft... read more

Star A 

on BBB

3 years ago

Someone stole my moving truck and the adjuster from nationwide they put on my case and her manager have been slow to respond to emails and questions or just non responsive. They have handled this situation with no professionalism and sense of urgency knowing that we lost EVERYTHING we owned except for the bag of clothes we moved with. 

Santina L. 

on BBB

3 years ago

This insurance is a rip off and no one takes it do not do business with this company!