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Nationwide
- Finance
- Columbus, OH
About this business
Location details
1 Nationwide Plz, 1st Floor, Columbus, OH, 43215, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Absolute terrible customer service. My agent went on vacation mid claim and the person who was left with her cases did not respond for a week. I spoke to the manager who helped me right up until he left for the weekend then no response until my agent returned. My car still does not have an estimate from the 2nd shop they sent it to since the adjuster missed damage. Overall this claim has been a nightmare and their agent became short with me when I started calling more to figure out what was going on.Don't expect a quick reso... read more
Business response:
We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns.
I recently used my Nationwide hair salon insurance and I must say for it to be my first time it was a terrible experience. First and foremost I had to be the one tracking down the adjuster, never got a call until reached out. The amount I was issued did not cover the costs of the damages to the salon. On top of that the check was just sent out without us discussing it and my salon isn't in the best of areas therefore if I was heard I would have asked if it could have been sent to my home. All I can say is that it landed in t... read more
Recently had hail damage. Filed our first claim in 21 years with them. West side of my house had hail damage (literally holes in the siding) explained to me my policy did not have a "match" requirement in it. Amount they are giving me will not cover the work, not even close. When i asked the agent how they would fix this she informed me they could repair it using leftovers from other jobs. wonder if she wants that on her house? Looking for new insurance company.
Business response:
We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns.
If you are looking for a company with good customer service please do not go with ********************** for your Home Insurance needs. I filed a claim on 5/10/22 for my AC and Furnace. I was contacted by ************************* and had verified with him if it was ok for the company to replace my units as it was almost in the 100's where I live and I have small children and pets. He said it was ok to go ahead only to have my claim denied because Nationwide was not able to inspect the units. When I asked him why he told me ... read more
Business response:
We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns.
I had a pipe break above my 3 yr old hot water heater. I had 4 inches of water in my basement. I regularly have my hvac checked twice a year. Once in the spring and once in the fall. I wasted 2 days with my agent. He wanted to have the water cleaned up and the pipe repair. I kept telling him my hot water heater and furnace need to be replaced. I was notified by a hvac company yo schedule an appt, which was a week after the break. In the meantime I am caring for my 91 year old mother, who is in hospice care at home. I have no... read more
Business response:
We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns
Nationwide is a ripe off. And people pay so much money for years but when we need them the most the approved our claim just to give us a denial 2 weeks later. Once it was time to fix our truck. We was up front and honest with them from the begin. Guess thats what we get for being honest people. To be screwed in the end. After paying over ****** over 10 years of coverage and never once have we had to use it.
Business response:
We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns.
Nationwide is not my insurance company but with the way their agent ************************* helped me when their insurer hit me, I will NEVER go with nationwide! It took them 3 days to call me after my wreck and then they didnt even tell me their collision team totaled my car out, and now I have to pay extra for a rental because the payment for my car didnt come in time.
Business response:
We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns.
I had a Nationwide insured driver hit the power pole in my front yard. It pulled the electrical service from my home and required replacing the entire pole. I have my mailbox, some landscaping, and driveway damage. The agent responded quickly and reimbursed me for the cost to do these repairs myself (around 500$). However, they requested paying the electrical contractor directly. I had sent the invoice to them the same day I sent my receipt. The agent asked for the invoice again and I resent immediately. I have not heard a r... read more
They cancelled my dog's insurance policy without my knowledge and locked me out of my account so I am unable to retrieve any information. After calling customer service and speaking to multiple HORRIBLE women, they informed me they would not cover my dogs death because he was a brachycephalic breed however his death was due to aspiration pneumonia after anesthesia for dental surgery which had NOTHING to do with being a brachycephalic breed. My dogs regular veterinarian did a full exam just prior to surgery stating my dog res... read more
Frequently asked questions about Nationwide
How is Nationwide rated?
Nationwide has a 1.2 star rating with 597 reviews.
When is Nationwide open?
Nationwide is open now. It will close at 6:00 p.m.