Nationwide

Eddie M 

on BBB

2 years ago

Nationwide twice has billed my auto policy incorrectly. Furthermore, they restrict access to documents requiring electronic notification. I am not authorized by Nationwide to download a PDF file of bills, so I cannot attach them for this complaint. The company makes it difficult to access documents. What the amount billed is often inconsistent with account information on the website. 1. I was billed for three autos even though I had removed one from the policy. 2. I was billed for the auto policy even though it had been canc... read more

Shirley H 

on BBB

2 years ago

Very disappointed with the service my house has had water damaged since November.26,2022. As of today my claim has not been paid my house still has water damage every time it rains my rooms gets wet all over again . I have had three different contractors home inspections paid by Nationwide no one has done nothing. I’m fed up while am I paying insurance 

Adam M 

on BBB

2 years ago

Nationwide is not on your side. I had a home insurance policy and was dropped after just one year for being in a rural area. Don’t waste your time or money. 

Bridget E 

on BBB

2 years ago

They do not care about their customers . we have a policy and had a very bad medical situation. We needed a grace period to pay the two months by 9 days. They refused . The do not want to talk to the customers directly , and they send you to the agent that initiated the policy , What crap we have been with them for years. 

Scott S 

on BBB

2 years ago

Hands down the absolute worse insurance company I have EVER dealt with. If you could get a Z for a grade in customer service they would earn it. My daughter was rear ended by a person that had Nationwide. It took them 3 weeks to tell us that the vehicle was totaled. I emailed the claims adjuster 5 times during that period and left 4 voicemails and he never responded to any of them. The refused to pay for the rental car past the time they gave us a settlement offer (which was very low), and told us it would be another 14 days... read more

Tyler M 

on BBB

2 years ago

I was in an accident with a nationwide member last year. He backed into my vehicle while trying to pull out of a parking spot. He admitted fault and we exchanged info and I took pictures. I filed my claim with nationwide and I spoke to their representative. I repeated to the representative that their member admitted fault. 2 months later I receive info that I was found at fault. When I called nationwide to ask what happened they said the representative I spoke with is no longer with the company and there is nothing they or I... read more

Tanya B 

on BBB

2 years ago

This is the 2 nd time I’ve had to file a complaint on Nationwide. Was told my policy would renew at the beginning of the year around 2/3/2023. Paid a $440 payment only to receive an email saying my policy cancelled on 2/3/2022. Did some research and found out, Nationwide sold my policy to some 3rd party company, without notifying me . Was told the owner of the 3rd party company sold his books and is no longer working with Nationwide. Nationwide refused to reinstate my policy and told me I’d have to find insurance elsewhere….... read more

Michael N 

on BBB

2 years ago

I have had nationwide insurance for almost 30 years and april 5th a young lady ran a red light and hit me broad side. I still haven't received money for my truck and there claims adjuster has been deplorable about keeping in contact leading me to be without a vehicle. 

Denise D 

on BBB

2 years ago

If I could give no stars I would. These people will tell you one thing and then do something TOTALLY the opposite. Need to change your jingle to: "Nationwide is being controlled by politicians when it involves somebody else's inheritance. ??????