Nationwide

Laina M 

on BBB

3 years ago

I have been an auto policy holder for 29 years. I contacted my agent to add my daughter on my policy. 3 months later I called to add another vehicle. 4 months later I asked again for the vehicle bc it was going to be driven at this point. Insurance cards were issued. Fast forward to my daughter getting run off the road. Police were contacted, showed up, report filed. Called to file claim. No car on policy. No daughter on policy. Have phone records, emails, proving I did what I was supposed to do when adding. Accident happene... read more

Zuzzette B 

on BBB

3 years ago

Deferred Compensation - The process for a loan or withdrawal is frustrating at best! I called and was given one answer by a rep then a month later I called and was given a completely different answer. I then began the process of withdrawing my funds on 1/31 which the claim would take 3-5 days. They did NOT say from what point nor does their website. I was told THEY would need to contact my previous employer to confirm I no longer worked for them. On 2/3 I was asked by NW to contact my previous employer to have them send said... read more

Carol J 

on BBB

3 years ago

They collect $70 a month for premium pet insurance and try every trick in the book to not pay claims. They say they will make decisions or payments in 30 days, then send letters three months in a row explaining that they're delayed, and there's nothing you can do about it. Thrice, I submitted an invoice showing both treatment and payment. Nationwide said payment wasn't shown--are they blind--and asked me to follow up not on their website, nor by phone, but by either fax or snail mail. They also keep adding exclusions that ar... read more

Ginny W 

on BBB

3 years ago

Had a claim for roof damage due to a storm. Started the process in July 2021 and as of January 2022 still have not received payment for the agreed upon damages. First they gave a fraction of the cost of repairs as a settlement, didn't even properly assess damages. That took 5 months (meanwhile the damaged roof has caused leaks inside the house) and then had to fight with them to get a real assessment of damage (our contractor did Nationwide's job by doing the assessment of damage and actually showing up at the property) and ... read more

JR 

on BBB

3 years ago

The slogan nationwide is on your side is false advertising. I was having a rough time with money due to covid. I didnt have enough money in my account to cover my insurance payment. So I got the letter in the mail saying my payment didnt go through. I set up another payment. The website said the payment went though. I thought I was good until I got a letter from the *** stating I had no insurance for 29 days. NYS was going to revoke my CDL license and registration. I called customer service in a panic. **********************... read more

Lisa M 

on BBB

3 years ago

Please consider other providers. Nationwide is a ripoff. As soon as you submit a claim they will code whatever ailment your pet experienced as a pre existing condition, and not only denying your claim in many cases but any future as well. I'm currently a policy holder but am canceling. I've had this insurance for many years and for many pets so I'm not new at vpi pet insurance VPI used to pull this c*** years ago but after many poor reviews they improved. Now since purchased by Nationwide they have turned back into a that pr... read more

Lisa M. 

on BBB

3 years ago

Please consider other providers. Nationwide is a ripoff. As soon as you submit a claim they will code whatever ailment your pet experienced as a pre existing condition, and not only denying your claim in many cases but any future as well. I'm currently a policy holder but am canceling. I've had this insurance for many years and for many pets so I'm not new at vpi pet insurance VPI used to pull this c*** years ago but after many poor reviews they improved. Now since purchased by Nationwide they have turned back into a that pr... read more

Cameron L. 

on BBB

3 years ago

Less than a month after buying our house in October we received notice that we would need an inspection from nationwide separately as a part of our mortgage contract. It seemed very straightforward at first. The inspector was nice enough to work around our schedule as we are two people who both work full-time at random hours. When the inspector arrived on the date we agreed on he called to say that he no longer needed to inspect the inside just the outside of the house. When he completed his outside observations instead of c... read more

Dale H. 

on BBB

3 years ago

I filed a claim with Next Insurance about damage done to my floor upon delivery of appliances by *** *** *********. The company refused to answer the inquiry, so the insurance company dropped the claim. Completely arrogant, cheats and worthless as *** *** was. Refusal to go forward simply allows the company to damage anything and suffer NO repercussions whatsoever and leave the customer to pay for the damage themselves.