Nationwide

Kim M 

on BBB

4 years ago

For the second time in 2 years, Nationwide has provided a significant increase in their monthly pet insurance premiums. This years increase is $25 per month, which will force me to downgrade coverage for my pet. I was expecting an increase, however not of this amount, so didn't pay close attention to the renewal notice that comes in the mail. My policy renews on June 14th, and they took the new amount out in May, which is what prompted my policy review. With an increase of this amount, you'd think they'd be sure their consum... read more

Cory M 

on BBB

4 years ago

On May 2 My ********************************* several deer at night during a rainstorm. The vehicle sustained heavy damage! After reporting the claim to Nationwide Insuranc I gave a recorded statement on what happened. The claim was assigned to an adjuster named ******** who went on vacation a few days later and my truck sat at the Bodyshop till ******************** came back from vacation! After finding this out I voiced my displeasure and asked how come no one took over the claim why the adjuster **** ******** was on vacat... read more

Loretta L 

on BBB

4 years ago

I agree. Nationwide dropped our homeowners policy because of wildfires concerns and gave us almost no notice. The document stating they were dropping us was generated on 5/10 but only got here on 5/25. They are dropping coverage on 6/13.We have paid premiums on time for 20 + years for both auto and home. Never a claim of any kind. I would never recommend them. 

Mike G. 

on BBB

4 years ago

I was rear ended by a driver insured by Nationwide in December of 2021 and had the absolute worst experience possible dealing with the claims adjuster and every individual that we dealt with at Nationwide. The Claims adjuster actually told me that she no longer has to speak with me or answer my calls after I answered her question of not requesting any pain and suffering payments. after several calls and finally getting another person and 2-3 weeks the car was finally scheduled to go into the body shop for repairs. at this po... read more

Maddison W. 

on BBB

4 years ago

I posted my first and only claim for a pet insurance coverage of 7 months. They automatically denied the claim due to image issues, which was not an issue. I was told to fax in additional documents in hopes I would not continue the claim. This is unacceptable behavior for any stage of coverage but to do it on my first claim was clearly intentional. 

Pamela G 

on BBB

4 years ago

They refused a claim on my roof after I had a tarp placed over a leak they had their roofers come out and say that the tarp had ruined my roof and that they weren't responsible but I had another roofing company come and fix the leak and they say the tarp had nothing to do with the leak they fixed the leak and it's been 6 months and no leaks Nationwide just was looking for a way out of not fixing the leak blaming the other company for a storm damage claim I had been with Nationwide for almost 30 years but I left and never goi... read more

Tiffany C 

on BBB

4 years ago

One if their agents wrote up my auto policy wrong in March of 2021 and on Thursday someone stole my catalytic converter off of my SUV and Nationwide is telling me that it's going to be **** days before this gets fixed. They are leaving me without a car for that period of time because I am not in the financial position to pay out of pocket for the rental car and now I also have to wait to get my car fixed because I'd have to be reimbursed. I will be switching to a new insurance company after this is taken care of and I know o... read more

David E 

on BBB

4 years ago

Horrible Company. Once they finally paid the claim, they made the check out to a contractor. It is illegal to make a claim check to anyone other than the insured and/or the mortgage company, unless the claim had been legally assigned or transferred, which it wasn't.So after that amateur unprofessional error, then they made the check out to an ***. My property is owned by me, in my name, and NOT in an ***. The bank had to open up an account for an ***, deposit the money, then transfer the money to my account, then close the *... read more

Michael M. 

on BBB

4 years ago

Emergency Unforeseeable Circumstance request for funds is what this whole thing is about. It is a deferred compensation for retirement account. There are certain circumstances where it applies but they aren't looking t the whole picture. The Emergency circumstance is involving a totaled vehicle from a car crash. I am looking for funds to replace funds I need to replace our only vehicle. All they see is I'm using it to buy a car. I'm using it because of a loss and family needs and it involves a vehicle. Totality of circumstan... read more