Nationwide

Natasha S 

on BBB

3 years ago

I had Nationwide pet insurance. My pets medical and pre-existing conditions were disclosed by me and my vet prior to approval so we thought we knew what wasnt covered. However, after six months of vet appointments and continued denials from Nationwide, they then asked me to send a list of every vet visit for two years. So I did. Next they sent me a letter that updated items not covered to literally not cover every single thing my pet went to the vet for. That can not be legal you tricked me into a service, took my money for ... read more

CCP 

on BBB

3 years ago

I was referred to Nationwide through Progressive Insurance (we bundle insurance with Progressive). Nationwide home owner insurance was offered at a reasonable rate. I spent over an hour covering the specs of our home, however, nothing was asked about the exterior of our home. They took issue with decks that were not built off of second story landing (which were secured from inside, and are also very common in our state of MN). I reached out to my city for some guidance on this, they gave several city approved solutions, and ... read more

Alyssa W 

on BBB

3 years ago

Nationwide is completely incompetent. I waited over an hour (Im pregnant, it was hot, and I had a migraine) for a tow for a flat tire to take my car 1 mile up the road. Found out the tow truck was coming from *******, ******** when I was in *********, **. Obviously this didnt make sense so I called the tow company to figure out the eta. Turns out nationwide originally told them I was in ******, ** instead of *********, **. So I called nationwide and they couldnt give me a single good excuse for why they told the tow company ... read more

Crystal O 

on BBB

3 years ago

Positive: getting to speak to customer service agent relatively quickly. Negatives: antiquated system where you have to be the primary on the mortgage in order to interact and complete transactions with insurance agents. I am on the mortgage and share ownership EQUALLY. The mortgage company thought it was completely *** that I wasnt able to ******** or pay the insurance. My mortgage company treats me equally because I AM on the mortgage. Insurance companies need to rethink their policies accordingly 

Lorenzo M 

on BBB

3 years ago

Absolute terrible customer service. My agent went on vacation mid claim and the person who was left with her cases did not respond for a week. I spoke to the manager who helped me right up until he left for the weekend then no response until my agent returned. My car still does not have an estimate from the 2nd shop they sent it to since the adjuster missed damage. Overall this claim has been a nightmare and their agent became short with me when I started calling more to figure out what was going on.Don't expect a quick reso... read more

Miesha W 

on BBB

3 years ago

I recently used my Nationwide hair salon insurance and I must say for it to be my first time it was a terrible experience. First and foremost I had to be the one tracking down the adjuster, never got a call until reached out. The amount I was issued did not cover the costs of the damages to the salon. On top of that the check was just sent out without us discussing it and my salon isn't in the best of areas therefore if I was heard I would have asked if it could have been sent to my home. All I can say is that it landed in t... read more

kenneth m 

on BBB

3 years ago

Recently had hail damage. Filed our first claim in 21 years with them. West side of my house had hail damage (literally holes in the siding) explained to me my policy did not have a "match" requirement in it. Amount they are giving me will not cover the work, not even close. When i asked the agent how they would fix this she informed me they could repair it using leftovers from other jobs. wonder if she wants that on her house? Looking for new insurance company. 

Samantha S 

on BBB

3 years ago

If you are looking for a company with good customer service please do not go with ********************** for your Home Insurance needs. I filed a claim on 5/10/22 for my AC and Furnace. I was contacted by ************************* and had verified with him if it was ok for the company to replace my units as it was almost in the 100's where I live and I have small children and pets. He said it was ok to go ahead only to have my claim denied because Nationwide was not able to inspect the units. When I asked him why he told me ... read more

ARLENE F. 

on BBB

3 years ago

I had a pipe break above my 3 yr old hot water heater. I had 4 inches of water in my basement. I regularly have my hvac checked twice a year. Once in the spring and once in the fall. I wasted 2 days with my agent. He wanted to have the water cleaned up and the pipe repair. I kept telling him my hot water heater and furnace need to be replaced. I was notified by a hvac company yo schedule an appt, which was a week after the break. In the meantime I am caring for my 91 year old mother, who is in hospice care at home. I have no... read more