Nationwide

Karen W 

on BBB

3 years ago

I have just tried to file a second claim with them, which was rejected - again. The first was replacing my entire sewer line. Cost me $10K and "wasn't covered". Now I have a flooded basement and damage from *** and they tell me "it isn't covered". Worst insurance company ever - would not recommend!! What the h*** is the point of paying all this money for insurance if it doesn't even work. 

Deb M 

on BBB

3 years ago

I recently purchased a Homeowners and Auto Insurance Policy from Nationwide. I would give five stars to customer service and responsiveness to communications, although I have never had to file a claim. The breed of my dog came into question concerning the Homeowners Insurance. Although my current dog is not nor a mix on the Nationwide Breed Ban list, I find it disturbing it was even considered. My dog is getting old and eventually I will be in search of a new companion. I will not allow an insurance company to dictate to me ... read more

ann k 

on BBB

3 years ago

It was like pulling teeth to try and get some money for a hardship loan out of my retirement. I finally gave up they made it so hard. I was only asking for a very small amount and already provided the attachment to my wages that was causing the hardship. They wanted several more letters from this/that the other. I ended up just giving up. It would have been REALLY nice to have "Nationwide on my side".....LOL!!!! IT'S LITERALLY MY MONEY UGHHHHHHHHHHH Sidenote: It was originally put in on 9/12/22 and finally heard something ba... read more

ROBERT B 

on BBB

3 years ago

Recently signed up for a quote from Nationwide as I was shopping for car insurance. All the information I put into the quote was completely accurate and even confirmed on the finalized quote part but for some reason the quote went from around $606/6 months (roughly) to $909/6 months. Literally a $50 increase per month every month is an absurd difference between a quote and finalized quote especially when their was nothing different between my information and the information brought up. I lost out on a quote for around $6/mon... read more

Michael M 

on BBB

3 years ago

Our issue is consistent with those described. Following our claim in June, we spoke with the claims department and were told they required more information, which was provided. That was the last we heard from them despite multiple calls and messages. After again contacting our agent (it is now September) we received a call from ************************* (who we originally spoke to) who was impolite, explaining that she had completed her job and that we should somehow have known this without a call or email. Prior to this cal... read more

Toi B 

on BBB

3 years ago

I have SmartMiles. I drive my car maybe once a week to shop. I work 3 blocks away from my home, so I do not drive daily. My SmartMiles rate keeps inching up to full price rate. I am consistently unable to log into the SmartMiles portion of their web site as it takes up to 10min to load, times out, or just flat out does not load inabling me to check my driven miles.As of now, their automated outgoing msg says that their device is having problems now. A common problem. Their permanent outgoing message states that you can check... read more

Eldon P 

on BBB

3 years ago

What do I think??? I am going to write to the *** of Truliant and beg he cut them form his company line they have lied to Truliant. This is by far the WORSE insurance company in the ******** Nationwide needs to cut Allied Solutions out of their business model. They are opposite of being on your side(nationwide). I ask them for one simple breakdown sheet. That their field claims adjuster said she would email me. That was August 8th 2022. Today is August 30th, the accident was on August 4th 2022. They gave me a $13k check with... read more

Tamara M. 

on BBB

3 years ago

I am so discouraged with the claims adjuster I have. Her name is ******************* . I am trying to get my car fixed and she is very short with me, my car was wrecked on June 16 2022 and I reported it June 27 (yes it wad delayed but they accepted the claim) Tell me why it's August 23 2022 and I STILL have no information on if my car is going to be fixed. This is completely uncalled for . I feel like I am talking to the **** wall. I've tried reaching upper management but they had called me back once to tell me a rental car ... read more

kristin l 

on BBB

3 years ago

We recently had our homeowners policy after 20 years canceled by Nationwide. They said this was due to having two claims within a year. We were told to file claims separately for the same remodel issue at their direction. My husband has tried to have resolved as it has caused us harm in getting coverage which is pretty amazing since we always paid in advance and were good customers.