This profile has been claimed by the business owner or representative.
2190 Cleveland Ave, Santa Rosa, CA, 95401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I came her for an oil change because I had a coupon. If this is the case for you - I strongly suggest just saving your money. I sat in one of the bays with my car off in the 80 degree heat for over 45 mins before I stopped killing time on my phone and started trying to figure out why no one was paying attention to me.. someone finally noticed and got started on my car. My windshield has a massive crack that was set to get fixed after my oil change, and that my mechanic advised to avoid touching completely. When one of the em... read more
Business response:
Elizabeth, We are certainly sorry for the way you experienced your recent service visit to our Cleveland Avenue Oil Stop. We cannot locate your record in our database, so would you please forward your contact information to us at guestservices@oilstopinc…, as we would like to try and make this right for you. Looking forward to hearing from you.
Unbelievable bad service. Rude employees. Waited over1-1/2 hours for just an oil change. Employees had to take a lunch break. I told them I only wanted an oil change. The so called oil change was $181.60. I'll never stop at any Oilstops again. I can just imagine what they do when women show up.
I wanted to share that I had a great experience at Oilstop in SR yesterday. Super professional and for someone like me who is less than great about keeping up on things.. they made sure my tire pressure was perfect--it hadn't been. They checked all the fluids, they cleaned my window and changed the oil. Yes there is some up-selling but I didn't feel pressured. I was even offered a beverage and they called me MISS and not Ma'am lol... all of this and I didn't even have to get out of the car. I'm due to have my transmission fl... read more
Insanely expensive. I spent $94 on an oil change for a Honda Civic. I told them nothing special, just the typical conventional. My previous oil change I got somewhere else was $35. What a rip off. Won't be going there again. Nice workers though.
I was very impressed with the young man who helped me. He was extremely polite, professional, and had great customer service. I believe his name was Demtrio...
All of the staff members who assisted me during my service were polite and professional. Jose was exceptionally courteous and polite. They all wore masks and gloves, which is important to me during our current pandemic. I am pleased with the customer service that I received.
I had the best service visit yesterday. I've been going to this location for over 5+years, with several different cars, and it's always been "fine", but yesterday was different. I had the pleasure of meeting and having Hans work on my 2001 Toyota, with 259,000 miles on it. I asked a ton of questions, that I've always wondered about, and he was super knowledgeable and informative, and never made me feel stupid. He let me know, honestly, what my car needed, and what it didn't, with it's advanced mileage. I appreciated his hone... read more
Came here on a Wednesday afternoon and there were a few cars ahead but it moved along very fast! They had great customer service and I felt well taken care of. I never felt pressured to move forward with any suggested services and the staff was very consistently attentive. I will definitely return if I need any other services done with my car.
I've been coming here for the past 10 years with my 15 year old economy car. Their service is fantastic and my car runs great.
Oilstop Drive Thru Oil Change has a 4.3 star rating with 1,085 reviews.
Oilstop Drive Thru Oil Change is open now. It will close at 6:00 p.m.