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Oilstop Drive Thru Oil Change
- Oil Change Stations
- Santa Rosa, CA
About this business
Location details
2190 Cleveland Ave, Santa Rosa, CA, 95401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I am not sure why there was only a 3 star rating on this place. It was 5 star service. Especially Manual. He was courteous, and very easy going no hassle no pushy sales. That alone makes me want to come back here. The place is clean and the service is great.
Business response:
Hi, Laura. Thanks for taking the time to share your positive experience. We truly appreciate it!
Carlos and his team always do a great job on all my vehicles! I get the best products at a more than reason price. They are fast and professional. Every person there is friendly and considerate. I got an oil change but also was recommended other services. They do more than just change your oil.
Nothing is ever perfect. The true test of a company is in how they deal with problems. I recently had a problem that came about from a service I had at Oilstop. When I brought the problem to the manager, he sent the problem on to the main office. It took a few days longer than expected, and I feared I might have to look elsewhere for my service. Without going into specifics, I just got a letter that reimbursed me for all of the issues that came up, far beyond my expectations. I have gone to these guys at this location sin... read more
Such great workers. Had my oil change done in less then ten minutes. They also gave me a free soda, and a coupon for a free car wash. They want the best for anybodies car, so they did endorse some products to me that would help my car, but I was strictly there for an oil change. They are great. Sprayed all my doors joints and cleaned my windows as well. I'll defiantly go back. They even noticed a problem with my radiator (was leaking) so it was nice to know that they spotted something that could be crucial. Very thankful tha... read more
Coming here was a pretty frustrating experience, but they got the job done. I needed an oil change on a Saturday morning, the line was pretty long and overall it took about an hour. I was pleasantly surprised by how nice they all were, and how they brought coffee to me in my car while I waited, but the pleasant experiences ended there. I told one man after another that I was ONLY there for an oil change and wouldn't pay for any add-ons. Now, I know their job is to up sell, but it was awkward as each time they would come to ... read more
I sent my daughter out to get an oil change as she was overdue on the car I let her drive. I'm sure they rubbed their hands together and grinned that 'just a girl' was there. And she paid out the nose for that, too. She okayed one of the oil additives after being pressured (never, ever do that, people, it's bullshit) but they charged her for two, she didn't catch it, and a simple oil change ended up being over $150. I hate to say this, but that's much more than the Honda dealer and I guarantee the oil filter that got put in ... read more
DO NOT GO HERE. Angry. Horrible service. Waited in line behind 2 cars for a full hour. As the hour was about up another car drove in behind us and was immediately seen at two bays over. Since the line we were in was taking so incredibly long we moved to bay 2. A worker came out and told us that we had to move because the car we were originally behind was to be serviced before us. He had NOTHING to say about the car that came AFTER us and was seen BEFORE us. We drove off as time is incredibly valuable for us. Really livid t... read more
Business response:
Hi, Brittany. We apologize for the frustrating hour wait and confusing service process. Your time is valuable. Please call (707) 579-4479 or email us at guestservices@oilstopinc.com to discuss your experience.
I had my transmission oil change and oil is leaking out of the fill hole , this place is a joke
This place has some SERIOUS time management issues. I was second in my line at 8:03am. The car in front of me took 23 minutes to complete. I pulled in next. I waited for 40 minutes! For a simple oil change! I could see the technicians twirling tools in their hands, pulling by out there cell phones and messing around. I felt bad for the long line of cars behind me- who knows when they would be attended to? In the span of one hour, only 2 cars made it through my line. That's terrible. I have the tools to change my oil myself, ... read more
Frequently asked questions about Oilstop Drive Thru Oil Change
How is Oilstop Drive Thru Oil Change rated?
Oilstop Drive Thru Oil Change has a 4.3 star rating with 1,064 reviews.
When is Oilstop Drive Thru Oil Change open?
Oilstop Drive Thru Oil Change is open now. It will close at 6:00 p.m.