This profile has been claimed by the business owner or representative.
Oilstop Drive Thru Oil Change
- Oil Change Stations
- Petaluma, CA
About this business
Location details
601 E Washington St, Petaluma, CA, 94952, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Poor communication and time. I called asking how long for a basic oil change and the employee said 20min if a bay was open. I explained I had a limited time only had about 30min max and said I would be there soon. I arrived and was waved into an empty bay. I was greeted and then the employee left. I sat there for ten minutes waiting for the guy to come back. Eventually I got out of my car and found an employee. I asked him how long it was going to take before they could start and he told me forty five minutes. I asked why an... read more
Business response:
Lance, We’re very sorry your recent attempt to get your car serviced at our Petaluma Oilstop was not up to the normally high standards we’re known for. Please forward your contact information to us at guestservices@oilstopinc…, as we would like to try and make this right for you. Looking forward to hearing from you.
First trip: I stopped in to have the oil changed on my commuter and, Lo! this place was pretty great. Quick, thorough, polite, and a soda to boot. My second trip in was to get the oil changed on my truck. Because of the condition of the oil (good) they didn't think that a change was necessary, topped off fluids and sent me on my way.
Maybe your mechanic who specializes in your European car tells you to bring your car there for oil changes and you do. OK. But as drive-thru oil change places go, this place is tops. If you want they can keep all your regular regular maintentance things up to date and they'll keep track. But, even if all you want is your full synthetic oil change and fluids topped off, oh and the car wash, these guys are dependable.
Congratulations. You've lost my business for good. Thanks for nothing. But I know you don't care.
Business response:
Jon, We certainly apologize for your recent visit to our Petaluma Oilstop, and the unfortunate experience you must have had. Please take a moment and send your contact information to us at guestservices@oilstopinc…, as we would like to try and make this right for you. Looking forward to hearing from you.
Efficient and consistent services which makes them so dependable. I've never had any problems and they are always polite, even if they do ask you about a long list of add ons. Plus you're always offered a drink as you're waiting/sitting in your car. There are usually coupons you can easily find online to pull up on your phone. And they provide a free car wash with your receipt! This location tends to be a little slower/quieter than their Lakeville spot which is why I keep coming back here.
Super convenient and quick. They explained everything and were not super pushy trying to upsell every aspect of the oil change. This will be my go to spot from now on.
Be ready to be harassed the moment you arrive for up charge services. Also, the guy I dealt with was acting shady like something was wrong with my car but was unwilling to tell me what. I couldn't tell if they messed something up during the oil change and were afraid to inform me, or if he was acting like that because I kept saying no to the many up charge services they were peddling. Either way it was shady and I advise you to avoid
I stopped by yesterday and the wait was ver 45 minutes, so I got there at 7:55 for their 8 o'clock opening. Super efficient and good coffee. I will keep going there.
Business response:
Sam, thank you for the excellent review, we appreciate it! We look forward to serving you again!
Great service by the guys there when I got my trucks oil changed the other day, they checked all fluids from windshield washer to differential fluids. As well as my air filter which needed to be changed. I was blown away by how fast they worked and how great the service was.
Frequently asked questions about Oilstop Drive Thru Oil Change
How is Oilstop Drive Thru Oil Change rated?
Oilstop Drive Thru Oil Change has a 4.7 star rating with 771 reviews.
When is Oilstop Drive Thru Oil Change open?
Oilstop Drive Thru Oil Change is closed now. It will open at 8:00 a.m.