This profile has been claimed by the business owner or representative.
Oilstop Drive Thru Oil Change
- Oil Change Stations
- San Mateo, CA
About this business
Location details
2009 S El Camino Real, San Mateo, CA, 94403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Normally the service crew has been very good but today I experienced a classic example of very bad management and customer service. For this reason I recommend that you take your business elsewhere. I literally drove out of my way because they have been reliable in the past, but what I learned today is that they don't respect the customer. Upon arrival, there were three lanes open for oil change and ONE WORKER servicing all three lanes from below. So even though they have 3 bays, and there were only two cars in front of me, ... read more
After some bad experiences with other oil changers, i drive out of my way to this shop. Very helpful staff, and professional. They go above and beyond.
Fast and super convenient. Very professional staff. It's just a great place to get your oil change while you wait in your car. I highly recommend.
Business response:
Thank you, Eunice, for the gracious words for our San Mateo Team and for trusting your vehicle to us!
Hi Gary, thank you for your reply. I submitted the summary of my experience on the Oilstop website address where I indicated the date of service APR 24 2021 and Work Order# O-0006-264536. I hope you find it in your records to show that I did indeed have my car serviced there. I normally do not submit reviews unless it is either very good or poor to the point it elicits comment . FYI, my email they input under guest info is incorrect, there is no "e" in my email. Thank you for hearing me out
Business response:
Steve, We're sorry your service experience back on April 24 at our San Mateo Oil Stop wasn't up to the normally high standards we're known for. I've checked our past emails to try and locate your original complaint, but we have not been able to locate it, nor have we been able to locate your service history on or around April 24, 2021. Nonetheless, please accept our apology if your visit was under a different name or on a different day. We want to hear from our Guests, whether their experiences are good or bad, so we can lea... read more
I was in desperate (like waaay overdue) need of an oil change. I was out and about, which isn't a frequent thing during COVID, and started yelping oil change places. I looked for reviews, deals, etc. But ultimately, really needed a place that could take me right away - and one that takes ApplePay because I'd forgotten my wallet. Oilstop ticked both boxes. They weren't the cheapest, but they were close, could take me right away, and took ApplePay. As soon as I pulled up, Richard waved me in, explained the process and walked m... read more
Friendly, efficient, informative, not pushy, hospitable. I had the best time getting my oil changed. I got it done during my lunch break, it was so fast. I was treated fairly and was made aware of some small issues that "you don't have to take care of today" but they would check next time I came. I found my neighbor oil changing station and will be a regular from now on.
I've been meaning to do an oil change, but wasn't sure where to go to during COVID. I loved that we stayed in our car and staff only touched and work on the exterior and hood of the car. I wanted to go somewhere that I could make an appointment with so that I didn't have to wait, but all of those places required staff to enter your car/leave your car with them. Although this place doesn't take appointments, they are very fast and efficient and I love their concept. I called to see how long it would take with the current wait... read more
nice selection of complimentary drinks after all their services is pricey, came for regular scheduled 3,000 miles oil change and wow !!if i was gullible i would have said yes to everything they try to offer ... gunk oil something,smooth oil something, clean oil something, flush oil something,its just ridiculous offers and making me feel overwhelmed and making my car looks shitty and high maintenance.If anything just be firm and ask for regular oil change and thats all , I think if you get all those other extras if you do a l... read more
Business response:
Nina, We're very sorry your recent visit to our San Mateo Oil Stop was not up to the normally high standards we're known for. It is our service policy that "We want to help you take such good care of your vehicle that you wouldn't mind, someday, selling it to a good friend or giving it to a son or daughter." So, when a vehicle comes in for the first time with high mileage, it is our duty to ask if any of the important components in your vehicle have been serviced, and if you can't recall, we're obliged to ask if you want tha... read more
Customer service was great! They offer a beverages while you wait in your car. Fast service!
Frequently asked questions about Oilstop Drive Thru Oil Change
How is Oilstop Drive Thru Oil Change rated?
Oilstop Drive Thru Oil Change has a 4.6 star rating with 1,141 reviews.
When is Oilstop Drive Thru Oil Change open?
Oilstop Drive Thru Oil Change is closed now. It will open tomorrow at 8:00 a.m.