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Orkin
- Pest Control
- Hayward, CA
About this business
Location details
2385 Lincoln Ave, Hayward, CA, 94545, United States
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Utilized them for something that I didn't know what was inside my house. I had Orkin guy who placed maybe 5 that were non-functionable and didn't have anything really to lure the animal. Continued to have problems called on third day. Asked for emergency visit. Couldn't get one until the following Monday, which would make it almost 6 days from the first visit. Had to have somebody else come yesterday as I was seeing it run in my house and do me a favor to capture the animal. I called Orkin to cancel the contract and get a ... read more
Business response:
Hi Lenora we would like to apologize for your recent experience. We take pride in being the best we can be and really hope that every customer is treated like family.
DO NOT WASTE YOUR MONEY!!!!! This is a very unprofessional company. I hired them because rodents were coming in my apartment long story short they were absolutely no help in getting rid of them all they did was set glue traps all over my kitchen countertops and floors which did not prevent nor capture them. After four months the problem was starting to get worse and I had to hire someone else to get the job done which they did and thankfully my rodent problem was finally under control I called Orkin to stop service and they... read more
Business response:
Hi Jessica Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling (510) 935-7028 to speak with a customer care representative about your recent experience.
There is a reason they average around 1 star. Customer service is not even a 1-star. I found a brown recluse spider in my bedroom and requested interior pest control service. Twice a "no-show" after I arranged for my cats to be moved out of the home for interior spider treatment. Not even an apology for the no-show. Then, when I called to cancel their services, they told me I have a contract with a 30-day notice. After a 'discussion' with local customer support, they agreed to cancel my contract.
Business response:
Hello Cynthia, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. Being known for our great customer service it came as a surprise, and we would like to make things right. Please give us a call at (510) 935-7028 to determine how we can provide you with a solution that makes you smile. At Orkin, we value our customers opinions and would like to thank you for bringing this to our attention.
Our first service was good. the second service was better I believe we got marcus and after that they fake sprayed and fake swept the eves. Literally had spiders the next day. complained about ants and the so called pest control tech asked me where they were coming in at lol. recommended a product that did not work instead of using something that would guarantee customer satisfaction. this company should not be in business. F*** Orkin!!!
I emailed multiple times with no response and when I called them they said someone will call me back, never got a call back. Save yourself time headache and money by going elsewhere
All they care about is money. They hardly show up after signing the contract. No call, no notification, very rude personnel. Don't bother hiring them.
Don't know where to start. Had an ant infestation and called Orkin. Initial appointment was scheduled technician never showed up .No call no notification. Second appointment technician showed up and was very thorough. It's been down hill from there. Multiple appointments scheduled only to be rescheduled. Communication is HORRIBLE. If you need pest control call ANYONE but Orkin
I wouldn't even give them one star , THEY ARE THIEVES , this for the main orkin , they are thieves , the rep forged my husbands initials on paper to show we signed up one year contract WHERE AS WE NEVER DID , we never asked for one year contract .. THEY NEVER SOLVED THE ISSUE WE HAD TO CALL ANOTHER COMPANY THEY KEPT US hanging for 3 months and I have been trying to reach a manager for 2 weeks they keep telling me someone will call but no calls this is Orkins ! The crooks ! Do NOT HIRE THEM , if u get the call records pulled ... read more
Review grade is F. I have never had such a bad experience as this was. They breached their contract by not showing up for scheduled visits or showing up when not scheduled and sending a different person. I was told if I did not like the service after the first visit I could cancel. I cancelled after a few visits when their person Reza no longer was assigned. That is when things went bad. I frankly got tired of their inconsistent service. They had a guy call and try to intimidate me into sticking with them and when I s... read more
Frequently asked questions about Orkin
How is Orkin rated?
Orkin has a 4.5 star rating with 3,133 reviews.
When is Orkin open?
Orkin is open now. It is open 24/7.