Orkin

Nagi E. 

on Yelp

2 years ago

Don't sign up for their service! Once you're locked in to their contract, you cannot get out until you call them right before the renewal. They don't let you cancel you membership when you want even if you're willing to pay the remaining months just to be out of contract. They are banking on you having the subscription and forgetting it. In addition to that, I saw no difference in spiders and ants at my home even after getting treatment 2 times. I added notification in my calendar to call and cancel the service cause i want... read more

Jenn S. 

on Yelp

2 years ago

Unprofessional. They sprayed my neighbors yard by mistake. I would not recommend this business. Horrible customer service from Jay. 

Hanibal S. 

on Yelp

2 years ago

Poor service. I had a service scheduled on August 10th. I took time off from work in the morning. I got a text on the day of the service that they have rescheduled my service. On the day of my rescheduled service, I had a 8-10am window so I took time off again. I waited till 9.30 then rang the branch and was told technician is on the way. Then the technician rang me and said he will be there in 10-15 minutes. No one showed up till 10 am so I rang the technician again. He said he will be there by 10.15. Again no one showed up... read more

Matt W. 

on Yelp

2 years ago

If you have bedbugs, don't call Orkin. After two failed heat treatments by Orkin, they came out and applied what they said was essentially Borax to a bedroom. I think that I would have preferred a 4 year old with a toy shovel and pail do the job. I found mounds of white powder on my sisters cabinet next to her bed. There was white powder scattered on a desk. These folks from Orkin obviously had very little training and didn't care about what they were doing. If I could have given this review a 0, I would have. What a j... read more

Sara P. 

on Yelp

2 years ago

Terrible customer service and contract management. We sold our home 4m ago and we keep having to call and FIGHT them coming out. They told us our contracted ended two months ago but they keep notifying us they are going to the property. Good luck trying to get someone from customer service to call you back. Even when they do, communication to the techs is terrible. 

Hadeel M. 

on Yelp

2 years ago

Definitely don't service with them especially if it's the Haywood branch. They'll sell you on the quarterly plan by telling you that you can cancel anytime, no lock in, no fine print (literally word for word on a recorded line) but have you sign a paper in person that says you're locked into a contract for year in fine print, and not even point it out. The guy literally said "you just need to sign for proof that I came." If you're calling to do anything but schedule a service, they literally won't answer. They will send yo... read more

Dayna S. 

on Yelp

2 years ago

Don't call them. I called and set up a contract and specifically asked if I could cancel anytime, she gave me a plan I could cancel anytime. She assured me I would receive a call on the morning of the day of my appointment to confirm appointment and time and so they could get more details. Flash forward to 10 minutes ago and then an Orkin guy shows up at my door trying to take my credit card and tells me there's no such thing as a cancelable contract. He never called to confirm appointment. Orkin sucks. 

Patricia S. 

on Yelp

3 years ago

We had a house fire in December, 2022,forcing us to move out that day. It has been boarded up since with the only access through one door. In late January, 2023, some inspectors reported fleas on site, (which we had not had during our years in the house, and this was several weeks after the fire), and requested an exterminator come out. Our agent contracted with Orkin of Hayward for the job. First of all, the Orkin agent broke off our key in the door lock. Since he couldn't get in to do the job, he correctly called a locksmi... read more

Carla W. 

on Yelp

3 years ago

We should be allowed less than 1 star for ratings. I have been using Orkin for some time for spider problems. When we found that we might have a termite problem, the nightmare with Orkin and their 3rd-party contractor was one that has cost me dearly. Not only was our inspector, Derrick Nesbitt huge on the sell, the partnership they have with Mega Fume, Inc., is a dangerous one for homeowners. I have included the review I posted for Mega Fume here with the details. I will be cutting any future services with this company.... read more