This profile has been claimed by the business owner or representative.
Orkin
- Pest Control
- Hayward, CA
About this business
Location details
2385 Lincoln Ave, Hayward, CA, 94545, United States
Get directions
Terrible! I was told when starting service I pas to pay every other month and they would service every other month. Turns out I am being charged every month but they only service every other month. What a rip off.
I would give Zero Stars. Horrible customer service. Booked 3 different times with confirmation, did not show up, did not call all 3 times. 3 strikes...you're out. Now I see why they have 1 1/2 stars. Terrible company!
They are scammers!! They will charge you and not complete the service. I was charged repeatedly and the technician never came out, this was confirmed by the cameras outside my home! It took 2 months of repeated calls to speak with a supervisor and they were useless. Chris and Tim refused to refund the charge because they "trust" the technician. I will never use them again and will never recommend them to anyone!
Don't sign up for their service! Once you're locked in to their contract, you cannot get out until you call them right before the renewal. They don't let you cancel you membership when you want even if you're willing to pay the remaining months just to be out of contract. They are banking on you having the subscription and forgetting it. In addition to that, I saw no difference in spiders and ants at my home even after getting treatment 2 times. I added notification in my calendar to call and cancel the service cause i want... read more
Unprofessional. They sprayed my neighbors yard by mistake. I would not recommend this business. Horrible customer service from Jay.
Poor service. I had a service scheduled on August 10th. I took time off from work in the morning. I got a text on the day of the service that they have rescheduled my service. On the day of my rescheduled service, I had a 8-10am window so I took time off again. I waited till 9.30 then rang the branch and was told technician is on the way. Then the technician rang me and said he will be there in 10-15 minutes. No one showed up till 10 am so I rang the technician again. He said he will be there by 10.15. Again no one showed up... read more
If you have bedbugs, don't call Orkin. After two failed heat treatments by Orkin, they came out and applied what they said was essentially Borax to a bedroom. I think that I would have preferred a 4 year old with a toy shovel and pail do the job. I found mounds of white powder on my sisters cabinet next to her bed. There was white powder scattered on a desk. These folks from Orkin obviously had very little training and didn't care about what they were doing. If I could have given this review a 0, I would have. What a j... read more
Terrible customer service and contract management. We sold our home 4m ago and we keep having to call and FIGHT them coming out. They told us our contracted ended two months ago but they keep notifying us they are going to the property. Good luck trying to get someone from customer service to call you back. Even when they do, communication to the techs is terrible.
Definitely don't service with them especially if it's the Haywood branch. They'll sell you on the quarterly plan by telling you that you can cancel anytime, no lock in, no fine print (literally word for word on a recorded line) but have you sign a paper in person that says you're locked into a contract for year in fine print, and not even point it out. The guy literally said "you just need to sign for proof that I came." If you're calling to do anything but schedule a service, they literally won't answer. They will send yo... read more
Frequently asked questions about Orkin
How is Orkin rated?
Orkin has a 4.5 star rating with 3,133 reviews.
When is Orkin open?
Orkin is open now. It is open 24/7.