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Pekin Insurance
- Insurance
- Pekin, IL
About this business
Location details
2505 Court St, Pekin, IL, 61558, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Will be filing a lawsuit through odi. Irresponsible adjusters sink businesses and im feeling the pain of doing business with them
Hello there! I just sent an email to one of your adjusters, a Mr. Keith Brady, regarding a claim (Number H7-Z49-408) resulting from the house fire of one of your poor customers. Being that our houses are somewhat close together, their fire broke three of my windows, yet you claim "lack of liability" in the matter. I don't know how you might react if your own home were involved, but I can tell you that this denial of responsibility on your part in unacceptable to me. The damage to my home is absolutely resultant of their fire... read more
Business response:
Mr. Suter: Thanks for your message. We have looked into the claim and found the following. Our insured’s property caught on fire and also damaged property of several neighbors. Pekin Insurance hired what is referred to as a “Origin and Cause expert” to determine the cause of the fire. The Origin and Cause Expert could not determine the cause of the fire. To pay a claim for damage to a neighbor’s property, our insured must be legally liable for the resulting damages. Legal liability requires some form of negligence on our... read more
Customer service is non existent. Call center employees are rude and patronizing. Not helpful and operate under the assumption that customers are ignorant.
This is a terrible insurance company that will try to get out of paying for damages caused by one of their insured. Their claims rep Gabriela Walke is rude and ignores calls and emails but then lies and says she left me a voice-mail but won't respond to tell me what it is. She then mailed me a check for half of the amount they owe with no explanation. When I asked questions about what's being covered she snapped at me and rudely told me that I would have to figure that out with the body shop and that wasn't her problem. They... read more
This is a terrible insurance company that will try to get out of paying for damages caused by one of their insured. Their claims rep Gabriela Walke is rude and ignores calls and emails but then lies and says she left me a voice-mail but won't respond to tell me what it is. She then mailed me a check for half of the amount they owe with no explanation. When I asked questions about what's being covered she snapped at me and rudely told me that I would have to figure that out with the body shop and that wasn't her problem. They... read more
As a contractor who deals with homeowners insurance companies on a daily basis Pekin insurance seems to be one of the most uncooperative there is I am very disappointed that anyone would use this insurance company for the auto or home I will never recommend Pekin insurance company as I said I deal with insurance companies every day on a daily basis I have requested them to give me a call to take care of the matter as of yet no one has responded
As a contractor who deals with homeowners insurance companies on a daily basis Pekin insurance seems to be one of the most uncooperative there is I am very disappointed that anyone would use this insurance company for the auto or home I will never recommend Pekin insurance company as I said I deal with insurance companies every day on a daily basis I have requested them to give me a call to take care of the matter as of yet no one has responded
Not to happy to find out we have hail damage and Pekin only replaces the damaged siding and does not cover matching the other sides. -after 17 years we will be changing insurance. Thanks for taking our premiums and not paying out when we need you!
What a joke. Horrible customer service. Had an auto policy for over 10 years with no claims or late payments but then missed two car payments due to a paperwork issue on our part, in which we promptly sent the balance due and then some. They completely cancelled me. The customer service agent said " there is no way we are taking you back". Then told me that the only way they would take me back is if my husband switched and had his policy through them for his car. Blackmail much? Not even legal! I was too upset to deal with t... read more
Frequently asked questions about Pekin Insurance
How is Pekin Insurance rated?
Pekin Insurance has a 2.8 star rating with 772 reviews.
When is Pekin Insurance open?
Pekin Insurance is closed now. It will open tomorrow at 8:00 a.m.