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PENNYMAC
- Mortgage Lenders
- Pasadena, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Quicker responses to emails and quicker call backs. Better communication on the process. Ensuring all documentation is accurate without having to make adjustments the day prior to closing. Initial Loan officer and Final Closing agent did however provide great customer service.
N/a
Excellent service
She sounded like a robot reading off a scrip anytime we asked a question. She never answered our questions, just kept repeating herself.
Easy and straight forward
Everything went very smoothly, Great service. Thanks
Jennifer Ovando - 5 stars! She got my refi moving after it had stalled for months.
The my mac team was wonderful. Fernando Rico kept me updated and informed on the process and it went exactly as he said it would. This was the smoothest process I've had to date. Thank you!!!
The same documents needed to be submitted multiple times, sometimes through the document upload and sometimes through email which caused ample confusion. Closing documents weren't sent to the title company until 2 hours before the closing time. That is unnecessary anxiety as we move from another state. When I made complaints over the phone, the loan officer stopped talking to me. I needed to involve a manager to move the process along. I'll never use PennyMac in the future.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 3,399 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.