PENNYMAC

Loren F. 

on Birdeye

5 years ago

Credit Report was not correct and needed to be requested a second to reflect new changes but was ignored.... Communication was at times difficult by phone and messages. Appraisal was a terrible experience. Closing money still has not cleared over one week after deposit. We will not do this again.... 

JENNA P. 

on Birdeye

5 years ago

Jennifer Ovando - 5 stars! She got my refi moving after it had stalled for months. 

Regenia Barnes F. 

on Birdeye

5 years ago

The my mac team was wonderful. Fernando Rico kept me updated and informed on the process and it went exactly as he said it would. This was the smoothest process I've had to date. Thank you!!! 

Andrew N. 

on Birdeye

5 years ago

I purchased my first home with pennymac, all of my refinances have been through penny mac. In previous transactions I worked with Billy Manapat and he was excellent. Great communication, very personable and overall a great representative of pennymac. When I recently purchased my new home I worked with Juan Cueva. Communication with him was terrible at best. I’m never using, nor am I referring pennymac ever again. 

MAYNARD A. 

on Birdeye

5 years ago

What was great was how easy it was do this mostly from my phone and how convenient. 

Ricardo P. 

on Birdeye

5 years ago

Shalom really went all out on sorting my issues even when i was constantly bugging to keep everything on track. Exceptional agent, anyone would find her a pleasure to work with. A++ 

Cody G. 

on Birdeye

5 years ago

Thank you. 

Jillian H. 

on Birdeye

5 years ago

Lack of communication throughout the entire process. Called several times & was routed to an automated system that did not provide the menu options that fit my needs (would only send me to tech support), voicemails were unanswered. My emails were either skipped over or not answered at all. It took 5 days to track down my loan officer. This is a difficult time (I'm an essential worker myself) but I lost confidence and Unfortunately the word count limit does not allow me to share more. A shame. 

Derek M. 

on Birdeye

5 years ago

With regards to the appraisal, I was charged up front over $400 for the appraisal. Weeks went by with nothing from PennyMac. I called and asked and found out nothing was being done and appraisal people didn't even have a realtor phone number. I provided that and then was given a date, but missed again! PennyMac never followed up, I had to call once again. Finally another week goes by and got it done. Nothing was done without me calling and asking about it though...