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PENNYMAC
- Mortgage Lenders
- Pasadena, CA
About this business
Location details
251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
What was great was how easy it was do this mostly from my phone and how convenient.
Lack of communication throughout the entire process. Called several times & was routed to an automated system that did not provide the menu options that fit my needs (would only send me to tech support), voicemails were unanswered. My emails were either skipped over or not answered at all. It took 5 days to track down my loan officer. This is a difficult time (I'm an essential worker myself) but I lost confidence and Unfortunately the word count limit does not allow me to share more. A shame.
Easy professional transaction
Jennifer Olvando as team leader did an outstanding job. Thank you Jennifer
Great lender, so prompt & quick w/ any questions.
The automated email format was not user friendly. It had come documents waiting for signature that were not required for my loan. In addition, I received an e-mail saying my loan would be disapproved for lack of documentation, when what was being asked for was not required. While this was resolved, and I believe this was not Xavier’s fault, it did create unnecessary stress during the process.
I already had a loan with PennyMac using my VA loan. I need to get my monthly payments lowered after I separated and they made it quick and easy. I have a lower payment and lower interest rate now.
My experience with Bridget Manassarian was exceptional. It was a breeze and highly recommend PennyMac to anyone looking to refinance. Bridget called every week to update me on the loan. I never felt like I was on pins and needles knowing I was in good hands. I can say undoubtedly your expectations will be exceeded using PennyMac, Bridget, and all the fine staff they employ. 5 STARS HANDS DOWN!
Would use again!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 3,387 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.