PENNYMAC

Cody G. 

on Birdeye

5 years ago

Thank you. 

Derek M. 

on Birdeye

5 years ago

With regards to the appraisal, I was charged up front over $400 for the appraisal. Weeks went by with nothing from PennyMac. I called and asked and found out nothing was being done and appraisal people didn't even have a realtor phone number. I provided that and then was given a date, but missed again! PennyMac never followed up, I had to call once again. Finally another week goes by and got it done. Nothing was done without me calling and asking about it though... 

COREY S. 

on Birdeye

5 years ago

Great experience 

Edward F. 

on Birdeye

5 years ago

Jennifer Olvando as team leader did an outstanding job. Thank you Jennifer 

RUBEN T. 

on Birdeye

5 years ago

Shalom kept me informed through the entire process, and answered all my questions and concerns within reasonable amount of time. 

ALAN A. 

on Birdeye

5 years ago

Great lender, so prompt & quick w/ any questions. 

LEE K. 

on Birdeye

5 years ago

The automated email format was not user friendly. It had come documents waiting for signature that were not required for my loan. In addition, I received an e-mail saying my loan would be disapproved for lack of documentation, when what was being asked for was not required. While this was resolved, and I believe this was not Xavier’s fault, it did create unnecessary stress during the process. 

CESAR R. 

on Birdeye

5 years ago

Thank you 

Steven C. 

on Birdeye

5 years ago

PennyMac made the whole process very simple and they had excellent communication. Any time I had a question I either got an answer immediately or received a return call very quickly. I would definitly do business with them again.