PENNYMAC

DAVID M. 

on Birdeye

5 years ago

It was not clear on when the money should be sent. One agent said pay one last payment and your boss said no that I was finished paying ??? 

COREY S. 

on Birdeye

5 years ago

Great experience 

TIMOTHY L. 

on Birdeye

5 years ago

After my loan closed, we found out our closing numbers were wrong and instead of $2,000 back, we should have received $200 and some dollars. We had to write a check back to service link. Then we received paperwork for our "new" loan and the address is incorrect. Really? It seems like pretty incompetent work. 

RUBEN T. 

on Birdeye

5 years ago

Shalom kept me informed through the entire process, and answered all my questions and concerns within reasonable amount of time. 

CESAR R. 

on Birdeye

5 years ago

Thank you 

Steven C. 

on Birdeye

5 years ago

PennyMac made the whole process very simple and they had excellent communication. Any time I had a question I either got an answer immediately or received a return call very quickly. I would definitly do business with them again. 

Theresa D. 

on Birdeye

5 years ago

The individual we worked with was not organized which made our experience frustrating and stressful. 

Lois C. 

on Birdeye

5 years ago

Efficiency and friendly. 

Dustin S. 

on Birdeye

5 years ago

We were told contradicting information from Mr. Eric Lewis and Mr. Xavier Moya. When I would ask for clarification on items on the closing disclosure Mr. Moya would state that he is not qualified to answer my questions and try to get someone else to call me later to answer my questions. Most of the time I would not receive a phone call from anyone else, therefore I would not get my questions answered. This delayed the process by weeks. It was very frustrating.