PENNYMAC

James M. 

on Birdeye

5 years ago

Everything went very smoothly, Great service. Thanks 

DAVID H. 

on Birdeye

5 years ago

I started the re-fi process in March (granted we’re dealing with COVID-19) but they dropped the first app after everything including paying $485 for the appraisal. I was expecting it was going to fund, after a month of hearing nothing from them I called and they tell me “ we’re sorry we couldn’t get a hold of you and closed the file” I called in to Adam Key who got it fired right back up and Shalom Babalola handled it to it’s completion in December. Just frustrating, glad it’s over. Thank you 

Loren F. 

on Birdeye

5 years ago

Credit Report was not correct and needed to be requested a second to reflect new changes but was ignored.... Communication was at times difficult by phone and messages. Appraisal was a terrible experience. Closing money still has not cleared over one week after deposit. We will not do this again.... 

Kacie K. 

on Birdeye

5 years ago

The same documents needed to be submitted multiple times, sometimes through the document upload and sometimes through email which caused ample confusion. Closing documents weren't sent to the title company until 2 hours before the closing time. That is unnecessary anxiety as we move from another state. When I made complaints over the phone, the loan officer stopped talking to me. I needed to involve a manager to move the process along. I'll never use PennyMac in the future. 

Lesli G. 

on Birdeye

5 years ago

Everyone was patient with me and answered all my questions and concerns. I just wished I waited because I have friends refinancing now and they have a much better loan rate. One is at 2.8. Wow! There's no way of knowing. Thank you for your help. 

DAVID D. 

on Birdeye

5 years ago

Thank you 

Emanuel H. 

on Birdeye

5 years ago

The information provided, the ease of document processing during the initial phase, the promptness and attentiveness of my agent, and the fact that I was always well informed throughout the entire process made it an extremely enjoyable experience! My signing agent was prompt, well prepared, extremely professional and a pleasure to work with! The entire team was simply "Aces" 

LISA S. 

on Birdeye

5 years ago

Many people reached out in the beginning which was fine except it wasn’t clear who I should direct questions to. I had to make 2 requests for more cash out after appraisal came in better than expected- the 2nd one being when first closing docs were available and my request wasn’t reflected which delayed closing a bit. 

RICKEY H. 

on Birdeye

5 years ago

I will not be the person to fault a business (PennyMac) based on a bad experience. I've been with PennyMac for nearly 2 years...and wanted PenntMac to be the company I dealt with to refinance. Understand this didn't just start with Xavier.