PENNYMAC

Robert H. 

on Birdeye

5 years ago

It took more time to settle on the account and I was refinancing a account that you have the mortgage on. I would think it should have went quicker because we was refinancing the account with PennyMac Loan Service. 

Scott S. 

on Birdeye

5 years ago

You made this a Very easy process, i do not have much experience with this. Thank You. 

Salma B. 

on Birdeye

5 years ago

It took 2-3 weeks to get responses via email and over 24 hours to get a call returned when my notary did t show up for closing at the originally scheduled time. Joseph de Masi I would rate 5 out 5 stars for being so helpful originally but everyone else was uncommunicative and unhelpful. 

Michael R. 

on Birdeye

5 years ago

It was great. 

CECELIA T. 

on Birdeye

5 years ago

Everyone was very professional and patient with me as I tend to ask lots of questions and very much needed tech support as I am not good at all in that area. Panicked in fact! 

LARRY G. 

on Birdeye

5 years ago

It went very smoothly. Those individuals I communicated w were polite. The whole process was very easy. Thank You 

SCOTT M. 

on Birdeye

5 years ago

Very friendly and easy. 

Lloyd Yeager J. 

on Birdeye

5 years ago

The closing costs were a bit more than I would have expected as this was a refinance with the same mortgage company. There were some charges that should have not been necessary as you were my mortgage com[any. I already had a title search less than one year ago and I shouldn't have needed another so soon. There are other charges like this that should not have been needed. If I had more free time I guess I should have shopped more. Overall OK, but disappointed that it took so long and there were 

JOHN SEIBERT I. 

on Birdeye

5 years ago

I had to provide few documents and the whole process was just a few weeks. Easiest Refi I have ever done.