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PENNYMAC
- Mortgage Lenders
- Pasadena, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Nothing Hermes did. I believe underwriting took too long. And their was one error in our escrow for property taxes. But Hermes is thoughtful and returned every call.
Easy, clear communication and relatively quick process considering COVID
Sarah was pleasant, prompt and helpful throughout the loan process. She worked with the insurance agent to resolve a question very nicely and amicably. The best loan experience so far, with timely communication, pleasant conversations, and prompt resolution of questions.
process was kind of long but due to covid-19 things did take longer
When I called to talk to one if he wasn't available he returned my call quickly the only downside I had was the time difference between Pennsylvania and California there were times when 1 called back and eating documents and it was laid out afternoon his time but it was late evening my time in the businesses were closed so some documents on my side I had to wait up till the next day or even the through the weekend to be able to get the documents to get back to him
Please improve your loan application website. It duplicates items that are needed and isn't very descriptive on what exactly is needed. I feel like it would have saved a few calls if the website portal was more clear.
It took more time to settle on the account and I was refinancing a account that you have the mortgage on. I would think it should have went quicker because we was refinancing the account with PennyMac Loan Service.
Pennymac was amazing throughout the entire home-buying process. I would recommend this company to anyone and everyone!!!
Thank you for all your help and for always being aware of my calls
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 3,385 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.