PENNYMAC

CHRISTOPHER D. 

on Birdeye

5 years ago

Mercedes and Abdul were very clear, friendly, and professional. They ensured I was comfortable and completed all tasks with me in a timely manner. They were a great team to work with and I look forward to working with Pennymac in the future. 

MICHELLE G. 

on Birdeye

5 years ago

Streamlined process. Great communication and experience. 

WAIS K. 

on Birdeye

5 years ago

Communication was an issue for us, we were told many things in the beginning that were not accurate throughout the process, we were asked of the same documents more than once, and overall the process took longer than expected/promised. 

JOSE P. 

on Birdeye

5 years ago

no follow through. my loan docs were wrong twice. My name was incorrect to the point where I finally scratched my name and initialed so the refinance would close. I am now concerned that the ineptitude of Pennymac will not record my loan and title correctly. For the amount i paid to refinance, I should NOT have to be bothered with loan / closing documents that have my NAME incorrectly stated. I had to initiate all of the calls and rarely was I ever called back. 

Gabriel C. 

on Birdeye

5 years ago

thank you!!!! 

BENJAMIN W. 

on Birdeye

5 years ago

Our experience was great 

JAMES R. 

on Birdeye

5 years ago

My refinance experience with PennyMac was great. Everything was explained clearly and they made the process very easy. 

JUAN R. 

on Birdeye

5 years ago

VA refinance closed within two weeks from application date at a great rate. 

Rickey Daniels J. 

on Birdeye

5 years ago

It was a seamless, super fast process. From start to close was roughly 3 weeks, with great communication and customer service throughout.