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PENNYMAC
- Mortgage Lenders
- Pasadena, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The responses from the team were quick and accurate. The whole refi process went extremely smooth. 200% satisfied!!!
Erandeny and Gary were terrific. My one gripe has to do with PennyMac policy. This was a refi and yet the entire process felt like we were first time customers to your company. There was no interaction between our existing loan and the refi. We had to go through the entire credit check, proof of funds, letters of employment rigamarole as if we had just walked off the street instead of dependable loyal customers. I can't recommend PM over any other lending company and had hoped otherwise.
From start to finish, communication was always at the highest level. Sarah made this process easy and ensured our questions were answered quickly.
Refinancing is always a lengthy process. The penny Mac team was on top of every detail with folks from coast to coast working remotely during a pandemic. The entire process was seamless. Thank you everyone for taking the stress out of this endeavor and creating a very pleasant experience for me.
Great experience from the very beginning to the end! Our representative (Sarahi) was very informative, tentative to our questions and made sure we fully understood resulting in a speedy and smooth process; and it was done with a smile😊.
We didn't close on the original closing date. The mobile notary informed us of requiring over $3,000 for the closing which was not accurate as per our loan documents and that was not communicated to us by any member of Penny Mac. We did close 3 weeks after our original date and the documents were not accurate then. Very frustrating to make contact with Penny Mac. Games of voice mail tag and not being able to get through the phone system because of the heavy call volume. Barely acceptable
Speed, accuracy, communicative, met expectations.
Jennifer was very knowledgeable and professional
I had to wait over six weeks to hear back from my Loan Officer. In fairness, he did have to deal with a death in the family so he was unavailable for a period of time. However, I believe you could either give people like Ivonne Cordero the ability to answer simple loan questions on rate info or have a back up for Loan Officers that are not available. I placed my first call on May 27th and final heard back from the Loan Officer on July 2nd! NOT GOOD SERVICE!!!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 3,399 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.