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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.53,399 reviews
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HOSEA D.'s profile image
HOSEA D. 
on Birdeye

4 years ago

The person working on my paper did a great job got all it done on time.I am very thankful for what they got me on my loan. 

PAUL N.'s profile image
PAUL N. 
on Birdeye

4 years ago

I tried Amerisave and after close to 90 days I told them to close my load and figured I would just call who my loan was with. It was a 1000 percent better than Amerisave. If i were Penney Mac i would start by contacting your current loans you have on the books and it would keep them from calling your competitor due to the radio ads. 

NATHAN C.'s profile image
NATHAN C. 
on Birdeye

4 years ago

Surprised at how customer-focused PennyMac was. I got updates through call and email throughout whether they needed something from me or not. Very pleasant experience. 

ELENA V.'s profile image
ELENA V. 
on Birdeye

4 years ago

Review the letter I sent. The entire experience was horrible. No communication, no one took ownership of my loan process. 

KAREN B.'s profile image
KAREN B. 
on Birdeye

4 years ago

We had our prior loan with PennyMac. This refi was a breeze! 

DEBRA T.'s profile image
DEBRA T. 
on Birdeye

4 years ago

Great customer service. Prompt return phone calls. 

Rose F.'s profile image
Rose F. 
on Birdeye

4 years ago

good people to work with 

Michale N.'s profile image
Michale N. 
on Birdeye

4 years ago

All good. Franky Morales did a nice job for us! 

Bradley C.'s profile image
Bradley C. 
on Birdeye

4 years ago

Linda did a great job of guiding us through the refinance process. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 3,399 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.