PENNYMAC

SARAH L. 

on Birdeye

6 years ago

While I feel being an existing PennyMac customer made the overall application process a bit easier, I got frustrated by the lack of responses to my emailed questions. I'd often have to call to follow-up to make sure the email was received (it was) and get the answer so we could move to the next step. I was pleased with the timeline start to finish. 

Robert W. 

on Birdeye

6 years ago

Loved working with my Pennymac team. From the date I contacted them to match or beat my loan offer from another lender, it only took three weeks to close. Pennymac beat my other offer by $1300.. Love using their app too. It makes keeping up with your mortgage easy. 

Justin M. 

on Birdeye

6 years ago

For the most part, the experience was positive. My loan officer was communicative at the beginning. The assigned MAC team member was difficult to reach. While I understand the convenience of having one point of contact, it became a hindrance when I needed to reach someone urgently on the day of closing. It ended up causing undue stress and making the closing experience unpleasant. Additionally, the titling company did not receive accurate information, which in turn led to unneeded contact. 

ORLANDO M. 

on Birdeye

6 years ago

The process of my loan was quick and easy. The communication with the mac team was great. Thanks you again. 

Kurstie L. 

on Birdeye

6 years ago

I would receive emails I did not understand and ask for clarification and never hear back. It would have been better if my agent called for communication instead of copy pasting emails and never responding to my questions. It would have been much better if my agent rescheduled closing BEFORE my notary appointment when the documents were not ready in time. 

WILLIAM BEAUDRY S. 

on Birdeye

6 years ago

The responses from the team were quick and accurate. The whole refi process went extremely smooth. 200% satisfied!!! 

FRANK B. 

on Birdeye

6 years ago

I didn’t have to do very much. I sent what was needed and the Mac team did the rest. 

JEAN T. 

on Birdeye

6 years ago

Erandeny and Gary were terrific. My one gripe has to do with PennyMac policy. This was a refi and yet the entire process felt like we were first time customers to your company. There was no interaction between our existing loan and the refi. We had to go through the entire credit check, proof of funds, letters of employment rigamarole as if we had just walked off the street instead of dependable loyal customers. I can't recommend PM over any other lending company and had hoped otherwise. 

Brittany C. 

on Birdeye

6 years ago

Overall it was a seemless process.