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PENNYMAC
- Mortgage Lenders
- Pasadena, CA
About this business
Location details
251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Good arrangement for reducing rate and monthly payments, good collaboration with VA benefits, highly professional services and interactions with various Penny Mac representatives. Good experience overall...
All persons were friendly and polite. Answered my questions and explained how the process works.
Everyone I worked with was friendly and professional. I felt they worked very hard to the job done for me as quickly as they could.
Thank you!
I was told no documentation was necessary, but got multiple requests for documents after being told multiple times by different people that they weren"t required.....closing was suppose to take less then 30 days but took almost 3 months.
John was great on the front end. However the MAC team was a mess. Unorganized and could not make a decision or employ common sense. We also received a different answer every time we spoke to someone different. We also experienced vastly different answers when we spoke to our representative and when our agent called on her side. No consistency and no common sense. We closed on time by chance. Not because of due diligence on the side of PennyMAC. Worst house buying experience to date.
Had a great hassle free experience. I would recommend Penny Mac to anyone who needs to close a loan.
Great help from all team members made this experience appear seamless. Communication and follow up by entire team was very professional and well organized.
Closing documents were received late with new numbers each time. It seems like no one communicates with each other at PennyMac. So much so that I had to request an email confirmation fo every discussion I had on the phone because I couldn’t trust anyone to do what they said they would do.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 3,386 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.