PENNYMAC

RALPH SYKES J. 

on Birdeye

5 years ago

I was told no documentation was necessary, but got multiple requests for documents after being told multiple times by different people that they weren"t required.....closing was suppose to take less then 30 days but took almost 3 months. 

David M. 

on Birdeye

5 years ago

John was great on the front end. However the MAC team was a mess. Unorganized and could not make a decision or employ common sense. We also received a different answer every time we spoke to someone different. We also experienced vastly different answers when we spoke to our representative and when our agent called on her side. No consistency and no common sense. We closed on time by chance. Not because of due diligence on the side of PennyMAC. Worst house buying experience to date. 

HOLLY W. 

on Birdeye

5 years ago

Every time I had a question,someone always answered the phones and was never put off. Everyone was very professional and treated me great. I was very satisfied. 

Ulysses V. 

on Birdeye

5 years ago

The process was clearly explained from the get go and seamless. Great experience 

Jeremiah M. 

on Birdeye

5 years ago

I felt like I was in good hands and that I was valued as a customer! 

NATHAN H. 

on Birdeye

5 years ago

No comment 

William C. 

on Birdeye

5 years ago

Oscar was great, I'm ESL, he was able to understand and helped me thru all the process. I know he is a busy person and many times was difficult to speak with him, but he was prompt to call me back and reply my emails. He has a great time they were always willing to help me also. I had problems with the seller but that didn't have nothing to do Oscar and his team. When finally the seller finalize with his part the papers from the bank we're ready. Thank you guys you have have good team. 

Matthew G. 

on Birdeye

5 years ago

It was very simple! 

Jesse M. 

on Birdeye

5 years ago

PennyMac loan services they are great to work with veterans.Thank you all to make this experience so easy and fast!!!