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PENNYMAC
- Mortgage Lenders
- Pasadena, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Simple and fairly quick process. The only hiccup was some of the individuals we spoke with regarding questions in our closing disclosure... they didn't exactly know the answers to our questions, and instead of finding someone who did they just tried to BS us. Other than that, great process.
I'll start by saying that Juan Cruz was by far the most helpful and professional individual I had the pleasure of communicating with during this process. He was attentive, sensitive to my situation, and very knowledgeable about the process. What would've made it better: Closing ON TIME Finding out we all of a sudden don't qualify for the loan a week before closing was mortifying. Not getting conflicting information from associates. Better coordination with the title company.
Bailey was awesome, very professional and masters the process. The dissatisfaction started when the process was moved to Martha. She rarely answer the phone at the beginning and each time someone else answered the phone, something new appeared, I was annoyed and confused. I even sent an email email to Martha to express my concerns. It was painful but I am glad it is over.
John was incredible and trust me I had days and lists of questions, special requests, and follow-up emails. He was patient, kind, and helped me find the best rate/option after we tried several scenarios and asked for manager approval. Have truly enjoyed being a PennyMac customer for the last several years so I also am in process of refinancing my primary loan. Hope to continue with PennyMac until all loans are paid!
it went good
Angel Potts was great, from A to Z. She explained everything to me even kept her cool and respectful when I seemed frustrated or didn’t understand some things. That is great customer service. Some of the loan processors seem to need a bit more customer service training on how they speak to the customer and how to treat them. This is not an easy process, loan processors should be respectful too and try to help customer and answer questions in a timely, respectful manner. Angel was amazing A++
Every was explained in detail.
Johnnie did a great job explaining all the details and any options that were available. The MY Mac team kept me updated throughout the whole process! Closing was easy and quick. Overall good experience.
Good communication between PennyMac & myself
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 3,399 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.