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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Amazing communication, honestly would recommend the company to anyone buying a home!
Business response:
Thank you for taking the time to share your experience with us, Ana. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Ross as the loan processor and Veronica with the mortgage team were very attentive and pleasurable with our needs. The process went smoothly after a hiccup. Closing was awesome with a mobile notory. Excellent group of people that was helpful and very courteous. Thanks Pennymac for a job well done!
Business response:
Thank you for the positive review, Raymond! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
They made the experience "painless". Our questions were answered promptly. Norma was a terrific asset and truly helpful in every aspect of the process.
Business response:
Hi Douglas - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
Just like any other company, they're all about the money. Be prepared to have your mortgage payments increased yearly. Mine went up $90, and my insurance only increased by $30. They put $60 of fees in there that don't necessarily need to be there. Shady company, if you ask me!! Do not recommend!
Business response:
Hi Sheryl - Thank you for your feedback. We appreciate any opportunity to make your experience better. Please text us at (805) 716-6348 so we can assist you. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Both William and Hilda did a phenomenal job of getting our loan to the closing table. Questions were promptly answered and clarifications were very helpful. I'm very grateful to have coordinated with them for this loan.
Business response:
Hi Rickey - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
Alexander Cuadra and Jamie Wright did a fantastic and professional job helping us with our Refinance.
Business response:
Thank you for the positive review, Edward! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Terrible customer service. We send our mortgage payment on 3 weeks prior to due date on our primary residence. THEY DO NOT CADH IT UNTIL A DDY OR DO PRIOR TO DUE DATE MAKING EXTRA INTEREST, ALTHOUGB THEY DENY IT. SECONDLY we have an investment property and they refuse to give us monthly statements. Yesterday we called to get our year end statement and they said they had mailed it. We did not receive it and asked for an email of it. She said she can’t and tried to help me understand how to do it online. After about a hal... read more
Business response:
Hi Robert - Thank you for your feedback. We'd like to learn more about how we can improve your experience with us. If you're interested, please text us at (805) 716-6348. Thank you. Standard text messaging rates may apply*
Would not recommend anyone.
Business response:
Hi Bipin - At Pennymac, providing our customers with an exceptional experience is our top priority. We'd like to improve your experience with us and help you in any way we can. Please text us at (805) 716-6348. Thank you, we hope you have a great day. Standard text messaging rates may apply*
James wright was awesome when it came to helping me on my loan. Quick and very thorough in everything I needed. Would recommend him to anyone.
Business response:
Hi Nathan - Your feedback is greatly appreciated. Thank you for the review.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,002 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.