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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Rosario was extremely polite and professional throughout the entire process. Would hands down recommend her and PennyMac to anyone.
Business response:
Hi Andrew - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
Grace did a very very good job with me and I thank her for the effort!
Business response:
Thank you for the positive review, Tommie! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Hilda was remarkable and handled my complex HELOC well. She’s an asset to your team.
Business response:
Hi Daniel - Your feedback is greatly appreciated. Thank you for the review.
Veronica was very helpful and made this experience great. Thank You Veronica
Business response:
Thank you for taking the time to share your experience with us, James. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
We love PennyMac, been with you almost 30 years. Our loan process was flawless and our loan officer and processor were excellent
Business response:
Hi John - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
Online, email, text and minimalncalls were perfect. Very easy to follow and I was always kept up to date. Wonderful experience!
Business response:
Hi Stephanie - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
Was treated very professionally and kept updated through the Lone process and answered all my texts within a timely manner very impressed
Business response:
Thank you for taking the time to share your experience with us, Esteban. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Liem and Everardo took great care of us. The process was easy.
Business response:
Hi Steven - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
Customer service is horrible. They will be polite when trying to get your business but the minute you need help with account after that you will get different results and I mean immediately. Just try calling and addressing a problem without asking to speak to a loan specialist. It's ridiculous. I would t recommend them to anyone and I'm in the process of refinancing as we speak
Business response:
Hi D - We'd like to learn more about your experience so we can improve our services. If you're interested, could you please text us at (805) 716-6348? We appreciate your time. Standard text messaging rates may apply*
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,871 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.