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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,616 reviews
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Lydia F.'s profile image
Lydia F. 
11 hours ago

A noticed of thanks to all associates who provided excellent care during my different time.  

Business response:

Thank you for the positive review, Lydia! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Teresa G.'s profile image
Teresa G. 
22 hours ago

Latrice was wonderful and explained to me what happened with the paperwork. She had updated all of the information for my husband‘s name but the title company had not listened. She was very kind.  

Business response:

Thank you for the positive review, Teresa! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Steven F.'s profile image
Steven F. 
3 days ago

Had a great experience with only one hiccup. The Notary had made a small mistep by saying we owed at signing when the paperwork actually showed we were owed. I contacted Pennie Mac they were great and we got a great support from Bryan. 

Business response:

Thank you for the positive review, Steven! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Teresa K.'s profile image
Teresa K. 
3 days ago

Everything was great with the exception of your IT department was rude and uncaring of our situation.  

Business response:

Hi Teresa - At Pennymac, providing our customers with an exceptional experience is our top priority. We'd like to improve your experience with us and help you in any way we can. Please text us at (805) 716-6348. Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Augustine R.'s profile image
Augustine R. 
3 days ago

My experience with pennymac was great because miss Sparks was awesome in taking care of everything  

Business response:

Hi Augustine - Your feedback is greatly appreciated. Thank you for the review. 

Diane H.'s profile image
Diane H. 
3 days ago

I was wondering if you were able to use my updated pay off balances.please let me know...thanks 

Business response:

Hi Diane - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Scott C.'s profile image
Scott C. 
4 days ago

We had a great experience from the beginning to the end . The process went very smoothly. We were informed of everything that would take place and had follow up email and phone calls . Over all great service. 

Business response:

Thank you for the positive review, Scott! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Larry K.'s profile image
Larry K. 
4 days ago

Excellent help and support  

Business response:

Hi Larry - Your feedback is greatly appreciated. Thank you for the review. 

Gary B.'s profile image
Gary B. 
4 days ago

Thanks for the good commutation during the process. I can only add that I did not get a call or tex letting me know that the funds were sent. Thank you.  

Business response:

Hi Gary - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,616 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open at 6:00 a.m.