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PENNYMAC - Westlake Village, CA

4.5
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About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.551,604 reviews
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Jose D.'s profile image
Jose D. 
on Birdeye

32 minutes ago

Website should be more user friendly. Feliz Kim was great very knowledgeable with great customer skills. 

Business response:

Hi Jose - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day. 

Jeffrey S.'s profile image
Jeffrey S. 
on Birdeye

6 hours ago

Joshua was great......stayed in touch throughout the process and the Team kept to the timelines.  

Business response:

Hi Jeffrey - Your feedback is greatly appreciated. Thank you for the review. 

Morgan W.'s profile image
Morgan W. 
on Birdeye

8 hours ago

From Andrew to Tasha and all In between; my Mortgage Team was excellent! Great communication, and superb customer service!!! Thank you all so very much!!!  

Business response:

Hi Morgan - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day. 

Klaus W.'s profile image
Klaus W. 
on Birdeye

15 hours ago

I never felt alone in this process. I knew I can call Norma anytime for assistance 

Business response:

Hi Klaus - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Ervin Ramos P.'s profile image
Ervin Ramos P. 
on Birdeye

16 hours ago

Great people to deal with just. at first loan officer fell like didn't take me serious when I was about to switch bank Anna step in and she take care of me and explain details. What I need to do and everything was easy with her. Thank you  

Business response:

Hi Ervin - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day. 

Charles C.'s profile image
Charles C. 
on Birdeye

18 hours ago

Great Team! Communication was impeccable!  

Business response:

Hi Charles - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply* 

Howard V.'s profile image
Howard V. 
on Birdeye

22 hours ago

I was working mainly with Sandra and Layal who were super attentive and supportive during the entire period of buying a home in South Florida which for us was difficult. They made life easier during this experience.  

Business response:

Hi Howard - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day. 

Charlene W.'s profile image
Charlene W. 
on Birdeye

a day ago

Andy and Al were great very patient and informative 

Business response:

Thank you for taking the time to share your experience with us, Charlene. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply* 

Willard S.'s profile image
Willard S. 
on Birdeye

a day ago

Paulette was absolutely amazing! We always felt she had our best interests at heart and listened to our concerns to figure out exactly what was needed! Thank you so much, Paulette!! 

Business response:

Thank you for the positive review, Willard! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 51,604 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open on Tuesday at 6:00 a.m. 

Need help? Contact us.

Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com