PENNYMAC's cover image
Claimed

This profile has been claimed by the business owner or representative.

PENNYMAC

4.4

About this business

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

Get directions
WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,605 reviews
Select a rating
Danielle J.'s profile image
Danielle J. 
21 hours ago

Chaix and Laura made the process very smooth. Their response time to calls and questions was very quick, and I made sure they got what they needed in a timely manner.  

Business response:

Hi Danielle - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Sherryann D.'s profile image
Sherryann D. 
a day ago

I can’t begin to describe my appreciation of the team at PennyMac. Great communication, empathy, no errors on my CD, and before I forget, I received the best deal!!! Surprisingly, PennyMac beat even wholesale brokers which I thought was unbelievable. Praying that if mortgage rates drop lower, I can refinance with PM. I’m a client for life. 

Business response:

Hi Sherryann - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply* 

Sharon G.'s profile image
Sharon G. 
a day ago

Jamie was always available to answer any questions I had during the loan process and made it very seamless for me. I was so happy to be able to work with Jamie and his team. I have never purchased a home that has gone so smoothly before. Thank you, Jamie, and everyone who made this whole process seem so effortless! 

Business response:

Hi Sharon - Your feedback is greatly appreciated. Thank you for the review. 

Edward G.'s profile image
Edward G. 
5 days ago

I had to select a box; in order to submit but I do not agree with the selection. Nothing was difficult at all. It was very easy and appreciated the hard work Rosario did on my behalf.  

Business response:

Hi Edward - Your feedback is greatly appreciated. Thank you for the review. 

Paul Z.'s profile image
Paul Z. 
5 days ago

No issues, the process was great  

Business response:

Hi Paul - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day. 

Christopher C.'s profile image
Christopher C. 
5 days ago

First off, I gave all questions the highest ratings, why does the next page say "it sounds we have some opportunityies to improve"? I'm a procedure writer, and wrote in the banking industry for 10 years; it was just an observation :-) About our service...it's a shame you do not offer higher ratings on your survey! Judy and I CANNOT express how grateful and blessed we are being teamed up with PennyMac! Our refi journey started with PennyMac reaching out to us, not the other way around. Derek Esterburg had great patience an... read more

Business response:

Hi Christopher - Your feedback is greatly appreciated. Thank you for the review. 

Cynthia G.'s profile image
Cynthia G. 
6 days ago

Leia Calhoun and Nancy Olivas made what could be a daunting experience, especially for first timers like me, simple, easy to understand and complete. They were with me every step of the way, Wonderful!! 

Business response:

Hi Cynthia - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day. 

William B.'s profile image
William B. 
a week ago

N/A 

Business response:

Hi William - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply* 

David P.'s profile image
David P. 
a week ago

Even with the time zone differences, the agents I worked with were always available and responsive to voicemail. I view my association with these individuals most favorably. 

Business response:

Hi David - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,605 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.