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PENNYMAC

4.4

About this business

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,589 reviews
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Edward G.'s profile image
Edward G. 
3 hours ago

I had to select a box; in order to submit but I do not agree with the selection. Nothing was difficult at all. It was very easy and appreciated the hard work Rosario did on my behalf.  

Business response:

Hi Edward - Your feedback is greatly appreciated. Thank you for the review. 

Paul Z.'s profile image
Paul Z. 
3 hours ago

No issues, the process was great  

Business response:

Hi Paul - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day. 

David P.'s profile image
David P. 
3 days ago

Even with the time zone differences, the agents I worked with were always available and responsive to voicemail. I view my association with these individuals most favorably. 

Business response:

Hi David - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Scott L.'s profile image
Scott L. 
a week ago

Awful service on the phone. Been trying to get a pay off of our loan. DO NOT USE THIS COMPANY 

Business response:

Hi Scott - Thank you for your feedback. We'd like to learn more about how we can improve your experience with us. If you're interested, please text us at (805) 716-6348. Thank you. Standard text messaging rates may apply* 

Justin M.'s profile image
Justin M. 
a week ago

None, except the process takes too long. Especially cause we were pretty quick to get our things needed  

Business response:

Hi Justin - We'd like to learn more about your experience so we can improve our services. If you're interested, could you please text us at (805) 716-6348? We appreciate your time. Standard text messaging rates may apply* 

Timothy O.'s profile image
Timothy O. 
a week ago

Most helpful and respectful and understanding person I've dealt with. 

Business response:

Thank you for the positive review, Timothy! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Lorrie D.'s profile image
Lorrie D. 
a week ago

Absolute outstanding experience this is why I rate PENNYMAC at 1000% outstanding customer service. 

Business response:

Hi Lorrie - Your feedback is greatly appreciated. Thank you for the review. 

Linda A.'s profile image
Linda A. 
a week ago

I like your portal and the simple instructions making things easier. 

Business response:

Hi Linda - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day. 

Daniel C.'s profile image
Daniel C. 
a week ago

Easy and quick to work with. Straight forward and not jumping through hoops. Very excellent mortgage company and employees. 

Business response:

Thank you for taking the time to share your experience with us, Daniel. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply* 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,589 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.