This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I really appreciate the professional manner of everyone we interacted with as we went through the refinancing loan process.
Business response:
Hi James - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
There should be a system in place that would notify the different departments that an account is in the process of being refinanced. So that the loan cannot be sold. My closing was delayed due to the fact that my mortgage was transferred to another company. None of the department contacts that were involved in the refinancing knew about this at first.
Business response:
Hi Maurice - We'd like to learn more about your experience so we can improve our services. If you're interested, could you please text us at (805) 716-6348? We appreciate your time. Standard text messaging rates may apply*
I was pressured to use a local lender but you made my decision to stay so easy. Everyone worked diligently to get this deal done. Awesome job & special thanks to Tyna & Megan. I will definitely recommend Pennymac to my clients/family.
Business response:
Thank you for taking the time to share your experience with us, Vicki. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Nothing
Business response:
Hi James - Your feedback is greatly appreciated. Thank you for the review.
I had no clue what I was doing, but Camila made the refinancing process so smooth. She explained everything very clearly and made sure I was aware of my options. Definitely recommend using her as your loan officer!
Business response:
Thank you for taking the time to share your experience with us, Sabrina. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Looking forward to another year & more w this company. No complaints or issues from my entire time being apart of PennyMac. Thank you.
Business response:
Hi Jamarius - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Thank you for wonderful service Sandra
Business response:
Thank you for the positive review, Jorlin! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
During my refi I searched around with about 7 different companies and I had the absolute worst experience with pennymac than any of them. I felt I was lied to the most by them as well. Lastly pennymacs numbers was the furthest off ( after waisting the most of my time then the other lenders). Just a bad overall experience and I would not recommend
Business response:
Hi Dustan - At Pennymac, providing our customers with an exceptional experience is our top priority. We'd like to improve your experience with us and help you in any way we can. Please text us at (805) 716-6348. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Pennymac is probably the worst financial institution to work with. Even though I was told an issue was resolved, Pennymac did not take care of issue. Their customer service is beyond incompetent and their overall performance has been dismal. I would never do business with them and only got to them because my original mortgage company sold my mortgage to them. Run, don’t walk, away from this company. Disgusting is too good of a word.
Business response:
Hi Barry - At Pennymac, providing our customers with an exceptional experience is our top priority. We'd like to improve your experience with us and help you in any way we can. Please text us at (805) 716-6348. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,934 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.