This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Had family and medical issues that was going to prevent me from making a payment for 3 months. Called PennyMac to make arrangements about these payments to try and get them moved to the end on the loan or add additional money to the existing payment plan that I was paying and paying early and had made extra payments through adding money to my loan account payments. I was told that there was nothing they could do until I had to miss the payments first. After returning to work and resuming my payments I contacted PennyMac t... read more
Business response:
Hi James - We'd like to learn more about your experience so we can improve our services. If you're interested, could you please text us at (805) 716-6348? We appreciate your time. Standard text messaging rates may apply*
Great job keep it up
Business response:
Hi Robert - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
Jaime was excellent and very professional throughout the entire process
Business response:
Hi Michael - Your feedback is greatly appreciated. Thank you for the review.
Sandra is the best! She was always looking out for our best interest, she made the process extremely easy! Please give her a raise!!!! Thank you Sandra
Business response:
Hi Alice - Your feedback is greatly appreciated. Thank you for the review.
Jimmy Kim did an exceptional job by lowering my interest rate down to 5.00%. Rocket Mortgage offered 4.99%. Management seemed to intervene, and points were added that he had no control over. As soon as my credit was run by PennyMac I received over 50 calls from competing companies. If not for Jimmy's initial dealing IU would have chosen Rocket Mortgage due to their lower administrative costs. Sandra Benavidez came along and ensured the deal closed promptly.
Business response:
Hi Ronald - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
The best I’ve ever worked with
Business response:
Hi Mark - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
Norma was very helpful to answer any questions that I had regarding my loan.
Business response:
Hi Victor - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
Shannon, Hilda, and the rest of your team, thank you so much for all your help in making this transaction a success. From the start to finish, we had our questions answered and the constant communication between everyone made the entire process run smoothly.
Business response:
Hi James - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
These comments apply to PennyMac as a service provider as a whole. I had a great experience with my loan officer and the loan success team, I had some frustrating experiences with the amount of documentation requests I received. They would often come a day or two apart and I felt like the process was just dragging out because there would be a new request every few days in addition to the bulk of requests that came up front. Some of the requests could include more specific information in terms of what they want as supporting ... read more
Business response:
Thank you for taking the time to share your experience with us, Michael. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,694 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.