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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Ethan Craig and Barry Marrow were exceptionally outstanding throughout this process. Both are very courteous and professional. Both also care greatly about their clients and delivering the absolute best customer service. Straight 10/10!
Business response:
Thank you for the positive review, Camaron! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Horrible company. Got a call from an agent about lowering my rate through a veterans program. After I asked for his quote in black he said he would send it over immediately. After 3 weeks of my messages being ignored and finally getting through to him he said that those rates he quoted me at were no longer available. Currently I am researching another mortgage company to take over the remainder of my loan. I will not continue to do business with these people.
Business response:
Hi Patrick - Thank you for your feedback. We'd like to learn more about how we can improve your experience with us. If you're interested, please text us at (805) 716-6348. Thank you. Standard text messaging rates may apply*
The team at Pennymac made it very easy from the initial contact with Karine Simonian to closing the process and communication was great. I always knew where the loan was at in the que. I look forward to continued business with Pennymac.
Business response:
Thank you for the support, Lisa! We're happy to hear you had a positive experience with us. Please give us a call if you ever need assistance in the future.
I would love to thank each and everyone for their support and help throughout this process best wishes to all
Business response:
Thank you for taking the time to share your experience with us, Karl. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Scott Kim is an absolute professional. Never have I had such a great experience in banking. His interpersonal communication is a skill that is desperately needed in his field. I cannot begin to tell how impressed I was at seamless and stress free the process was beginning to end.
Business response:
Thank you for taking the time to share your experience with us, Ernest. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Angel was just fantastic in every way. He snd his team, (actual real people) made the process a pleasure rather than a grind. Extremely helpful team and very quick to respond to any question. I’m a totally satisfied customer.
Business response:
Hi Alix - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Craig P was outstanding with helping me through the whole process. Very knowledgeable, was able to answer my easy questions and complicated ones. Was not treated as a number!!!!! Helped me even on a Saturday. Without his support I'm not sure I would have even thought about using this service. Was not pressuring me to make a decision right off the bat. If he is simply a reflection of what this company stands for, then it shows the company values hard work, professionalism, and a strong commitment to quality. Thanks again Crai... read more
Business response:
Hi Patrick - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
None of the above applied
Business response:
Hi James - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
It was a pleasure applying for a loan. Great team work everything was professional and clear have no regrets working with them
Business response:
Hi Margarita - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,104 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.