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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Alexander Cuadra and Jamie Wright did a fantastic and professional job helping us with our Refinance.
Business response:
Thank you for the positive review, Edward! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Terrible customer service. We send our mortgage payment on 3 weeks prior to due date on our primary residence. THEY DO NOT CADH IT UNTIL A DDY OR DO PRIOR TO DUE DATE MAKING EXTRA INTEREST, ALTHOUGB THEY DENY IT. SECONDLY we have an investment property and they refuse to give us monthly statements. Yesterday we called to get our year end statement and they said they had mailed it. We did not receive it and asked for an email of it. She said she can’t and tried to help me understand how to do it online. After about a hal... read more
Business response:
Hi Robert - Thank you for your feedback. We'd like to learn more about how we can improve your experience with us. If you're interested, please text us at (805) 716-6348. Thank you. Standard text messaging rates may apply*
Would not recommend anyone.
Business response:
Hi Bipin - At Pennymac, providing our customers with an exceptional experience is our top priority. We'd like to improve your experience with us and help you in any way we can. Please text us at (805) 716-6348. Thank you, we hope you have a great day. Standard text messaging rates may apply*
James wright was awesome when it came to helping me on my loan. Quick and very thorough in everything I needed. Would recommend him to anyone.
Business response:
Hi Nathan - Your feedback is greatly appreciated. Thank you for the review.
Yester and Alex were fantastic to work with. Thank you.
Business response:
Thank you for the positive review, Jessica! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
If you have stage 4 cancer, they will do everything to take your house from you. They will also tell you that their investors are more important than you having your house. GARBAGE COMPANY ONLY CARES ABOUT THEIR PROFITS
Business response:
Hi Elise - At Pennymac, providing our customers with an exceptional experience is our top priority. We'd like to improve your experience with us and help you in any way we can. Please text us at (805) 716-6348. Thank you, we hope you have a great day. Standard text messaging rates may apply*
I am a veteran and have a IRRL clause in my mortgage. When the time the clause was eligible PennyMac offered to run me through the process in the refinance. As soon as the process began I have been receiving MULTIPLE spam calls a week from "loan" companies trying to get my personal info. Do not trust them to not leak your contact info.
Business response:
Hi Dakota - At Pennymac, providing our customers with an exceptional experience is our top priority. We'd like to improve your experience with us and help you in any way we can. Please text us at (805) 716-6348. Thank you, we hope you have a great day. Standard text messaging rates may apply*
The worst part about PennyMac is dealing with their call center based in India... no one understands English properly, and you will talk in circles—one of the worst customer service experiences I have had. They will also email you and text that rates have dropped, which they have not, or that they cannot work a deal without you putting a down payment.
Business response:
We appreciate your review, Jason. If you're interested in discussing this further, please text us at (805) 716-6348. Thank you. Standard text messaging rates may apply*
HELOC loan request has been delayed for days there is no accountability spoke with loan servicing, mortgage success team several times over the last two weeks and no movement of any kind. Loan has been conditionally approved for 3 weeks and still waiting for final approval and closing
Business response:
Hi Pranav - We'd like to learn more about your experience so we can improve our services. If you're interested, could you please text us at (805) 716-6348? We appreciate your time. Standard text messaging rates may apply*
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,011 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.