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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Paulette was amazing! She helped out everytime we had a question or concern about anything.
Business response:
Thank you for your wonderful feedback! We're delighted Paulette made your experience so positive. We'll be sure to share your kind words with her. Our team is always here to provide excellent staff assistance. For any questions or further help, please feel free to text us at (805) 716-6348.
They’re terrible!!!! They bought my loan from my original lender and After 1 year they made my monthly payment get higher $1k Tried to negotiate the loan for better monthly payments or at least keep the same amount as before. They kept asking me docs for about 2 months and for the last time after I send everything they’ve asked for they said they need to verify every large deposit on my account to see if I’m not a criminal even though they have the statements in their hands. Man, this is ridiculous!
Business response:
Your feedback is important, and we recognize your concerns about the loan payment changes and document process. Pennymac is committed to transparency and regulatory compliance. If you have questions or need further assistance, please text us at (805) 716-6348.
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Business response:
We are delighted to hear from you, Annie! Your 5-star rating means a lot to us. Please feel free to text us at (805) 716-6348 if you ever have any questions.
Nancy Olivas went above and beyond trying to help us get through a stressful situation. Steve and I appreciate all the great service she provided. Thank you Nancy!!!!
Business response:
Thank you for your wonderful feedback! We're delighted Nancy made a positive difference with her service. We'll be sure to share your appreciation with her. If you have any questions or need further assistance, please feel free to text us at (805) 716-6348.
Non-stop pestering! I ended up with a PennyMac mortgage after going through Veterans United. As soon as my first mortgage payment, I was receiving emails about refinancing. After only a few months, I have received countless emails with PennyMac soliciting their products. Each time I unsubscribe with no avail. I continue to unsubscribe and reply to the never ending emails requesting to end the non-stop emails. Now I am receiving phone calls soliciting services for other PennyMac loans, specifically to combine/pay off high int... read more
Business response:
Your feedback about unwanted marketing and communication preferences is important to us. We strive to respect your choices and provide only relevant updates about your mortgage. Thank you for choosing Pennymac. For any questions or further assistance, please text us at (805) 716-6348.
He kept me up to date on what was happening on my loan I am so grateful to him for all his help
Business response:
Thank you for sharing your experience with our team. We're glad our communication made a difference, and we'll be sure to share your appreciation with him. If you have any questions or need further assistance, you can always text us at (805) 716-6348.
Tyra, Jennifer for the rest of the people that I interacted with from PennyMac were absolutely wonderful. I’m returning customer and his people like. Tyra and Jennifer that kept me staying at PennyMac with my new home financial needs. Thank you ever so much for working with them. Having such a wonderful folks working for you. This is why you’re such a leader in the industry.
Business response:
Thank you for your loyalty and kind words! We're thrilled our team, especially Tyra and Jennifer, made your experience outstanding. We'll be sure to share your appreciation with them. Supporting your home financial needs is always our priority. For any questions or further assistance, please text us at (805) 716-6348.
Horrible customer assistance the guy couldn’t even pronounce what he was saying correctly and hung up on me , Lied to me several times and got my information wrong on his end this place is ridiculous horrible !
Business response:
Your feedback about your experience with our customer assistance is valued. We take concerns about service quality and staff interactions seriously at Pennymac. Please text us at (805) 716-6348 so we can connect you with our internal team for direct assistance.
She was very helpful throughout the process. Calling me once a week for updates was vital to me. She explained everything and I was able to understand. Great customer service skills and professionalism.
Business response:
Thank you for sharing your experience! We're delighted our team’s helpfulness and clear communication made a difference for you. Providing excellent customer service is always our goal at Pennymac. If you have any questions or need further assistance, please feel free to text us at (805) 716-6348.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,566 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.