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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The process was easy, and all PennyMac reps were easily accessible. Thank you for a great experience.
Business response:
Hi Miguel - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Thank you for all tht you do
Business response:
Hi Terry - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
Great response and updates through the process. Thank You!
Business response:
Thank you for taking the time to share your experience with us, Scott. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Great experience
Business response:
Hi Jodi - Your feedback is greatly appreciated. Thank you for the review.
They dont even deserve 1 star. One of the worst customer services experiences I've ever dealt with. No explanation of how to solve an issue. A new answer each time I call. Unable to get a supervisor. Always promising a solution "tomorrow" or "within a week" with months of nothing. Avoid at all costs!
Business response:
Hi Sari - At Pennymac, providing our customers with an exceptional experience is our top priority. We'd like to improve your experience with us and help you in any way we can. Please text us at (805) 716-6348. Thank you, we hope you have a great day. Standard text messaging rates may apply*
None.
Business response:
Hi Fannie - Your feedback is greatly appreciated. Thank you for the review.
Easy to work with
Business response:
Thank you for taking the time to share your experience with us, Claude. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Andrew Shepherd was amazing and made me feel confident in everything i was doing. It was because of him why i decided to go through with this refi.
Business response:
Thank you for the positive review, David! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Excellent service! Can't say enough about how well things went!
Business response:
Hi Dwight - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,475 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.