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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The process was made immensely more simple by the level of dedication your team members showed. Matthew especially went above and beyond to make the experience pleasant. Barry was friendly and very helpful explaining the finishing steps. The only room for improvement would be the app used to upload and sign documents. Multiple times it wouldn’t properly function.
Business response:
Thank you for the positive review, Bryan! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Adam Baron was awesome and the overall experience was 👍.
Business response:
Thank you for the positive review, Kip! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Slow response times and crazy documentation requirements. My county office told me "Penny Mac is the worse to work with" so seems to be an all around issue.
Business response:
Hi Jessica - Thank you for your feedback. We appreciate any opportunity to make your experience better. Please text us at (805) 716-6348 so we can assist you. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Everyone involved made the process easy for us. Everyone was friendly and any questions we had were answered promptly.
Business response:
Hi Russell - Your feedback is greatly appreciated. Thank you for the review.
Great job to the Pennymac team. Very happy with everything.
Business response:
Thank you for the positive review, Mike! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Nancy Olivas was pleasant, professional and very helpful.
Business response:
Hi Audrey - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
You guys are professional
Business response:
Hi Efrain - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
Paulette was exceptional and very helpful. Christine was also excellent, flexible, and easy to work with. Very appreciative of those two. Only negative is the slowness of the Underwriting team getting back with updated loan estimates and changes. Overall still fine tho. Paulette and Christine were great
Business response:
Hi Thomas - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Relatively painless experience. Paperwork and subsequent Notary worked out well with no issues. Veronica kept me apprised of what the loan status was.
Business response:
Thank you for the positive review, Gerard! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,307 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.