This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Horrible customer service and experience. They took me off automatic payments for no reason. I called to make payment and get it turned back on, they didn’t turn it back on. Then they reported me as late on my credit, even though I spoke to them on the phone before it was late. Have been trying to get it fixed, managers are never available, customer service acts like it’s all my fault and say they refuse to fix it. Basically, I’ve been with them for 8 years, never been late, and when they cause an issue, they refuse to hel... read more
Business response:
We appreciate your review, Michael. If you're interested in discussing this further, please text us at (805) 716-6348. Thank you. Standard text messaging rates may apply*
William Hang was awesome!!!!
Business response:
Thank you for the positive review, Robert! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Rosario was the best. Always responded and thorough
Business response:
Thank you for the positive review, Christopher! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Antonio and Rosario are the best. They were there for me the entire process and was very responsive and went above and beyond. I was fortunate to have them assist me
Business response:
Hi Christopher - Your feedback is greatly appreciated. Thank you for the review.
William Hang is an excellent help! Good one to have on the team.
Business response:
Hi Paul - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
Very friendly, professional people, who were very helpful!!
Business response:
Hi Walter - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
Everyone was very kind and professional. Fairly easy process. Only thing I would change would be if you could pay Credit Card companies directly instead of mailing us the checks. Thanks for all your help.
Business response:
Hi Randy - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
Thank You
Business response:
Thank you for the positive review, Patricia! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
I have already referred another veteran to you.
Business response:
Hi Evelyn - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,922 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.