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About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
4.551,191 reviews
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Daniel T.'s profile image
Daniel T. 
on Birdeye

6 days ago

Everything vent smooth sailing and they were very helpful 

Business response:

Hi Daniel - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply* 

Corrie H.'s profile image
Corrie H. 
on Birdeye

6 days ago

This was a very positive, quick process. 

Business response:

Hi Corrie - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply* 

RespectMy Privacy's profile image
RespectMy Privacy 
6 days ago

easy method to pay the bill 

Business response:

We are pleased that you enjoyed the app. Thank you for your review. 

Frank M.'s profile image
Frank M. 
on Birdeye

a week ago

Process was quick and easy. Will be looking for a lower rate in the future. 

Business response:

Hi Frank - Thank you so much for the review! Please text us at (805) 716-6348 if you ever have any questions. We hope you have a great day. Standard text messaging rates may apply* 

Pam D's profile image
Pam D 
a week ago

We have our home loan with Pennymac, and we wanted to get equity out of our house without touching the original loan. Luckily, they had a program for this, and the whole process took about 2-3 weeks. We just stayed on top of providing the documents online, and doing as directed. We are very happy with the outcome, and it feels great to get rid of the high interest credit cards with the cash we got out of the house. 

antoine hobson's profile image
antoine hobson 
a week ago

Poor upgrade makes it difficult to pay mortgage, it made me receive late fees ☹☹😥 

Mike Jones's profile image
Mike Jones 
a week ago

Where is the upgrade your making me do . I don't see any update 

olubukunola babatunde's profile image
olubukunola babatunde 
a week ago

Not letting upgraded 

Jean B.'s profile image
Jean B. 
on Birdeye

a week ago

The overall process was easy and straightforward. My Pennymac team was on top every step. Thank you 

Business response:

Hi Jean - Your feedback is greatly appreciated. Thank you for the review. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 51,191 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.