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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The customer service was exceptional. Ayman Botros is why I chose to use Penny Mac as a first time buyer using a VA loan. I did shop another lender that was too pushy. Ayman was informative, kind and patient throughout. I am so impressed at the level of professionalism and care he provided. He wasn't pushing me to go straight for the max I qualified for but what was appropriate for my wants, needs, and finances and adjusted as I figured out what I wanted and could live with happily. The process went so much more smoot... read more
Business response:
Hi Tamiko - Your feedback is greatly appreciated. Thank you for the review.
Easiest closing we have ever experienced, thank you!
Business response:
Thank you for taking the time to share your experience with us, Johnathan. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
The team that handled my loan was absolutely amazing and walked me through everything that I needed help with. They were always responsive and were there to take my calls. I was never left confused or questioning anything about my loan.
Business response:
Hi Stephanie - Your feedback is greatly appreciated. Thank you for the review.
Excellence
Business response:
Thank you for taking the time to share your experience with us, Frank. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Was very helpful with the procesd
Business response:
Hi Michael - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Nancy was amazing and so kind!
Business response:
Hi Michael - Your feedback is greatly appreciated. Thank you for the review.
Scott, Grace and her manager were great…Thanks Pennymac!
Business response:
Hi Allen - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
As an active member of the military, I have dealt with many professionals over the years, and I can confidently say that my experience working with Craig Palmer in North Carolina was truly exceptional. From the very beginning, Craig went above and beyond to ensure I felt informed, confident, and supported throughout the entire process. We spent over two hours on the phone, and during that time he patiently walked me through every document, carefully explaining each detail in a way that was clear and easy to understand. He m... read more
Business response:
Thank you for taking the time to share your experience with us, Sean. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Eve and Andy worked hard on this second and I appreciated it.
Business response:
Hi Ryan - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,104 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.