PENNYMAC

4.4

Mortgage Lenders
Westlake Village, CA

About this business

Finance Mortgage Lenders

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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Weekday	Schedule	Status
Mon	6:00 a.m. to 7:00 p.m.
Tue	6:00 a.m. to 7:00 p.m.
Wed	6:00 a.m. to 7:00 p.m.
Thu	6:00 a.m. to 7:00 p.m.
Fri	6:00 a.m. to 7:00 p.m.
Sat	6:00 a.m. to 5:00 p.m.
Sun	Closed

4.448,828 reviews

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Jean A.

2 weeks ago

Norma kept us informed throughout the entire process, very personable and addressed each and every issue! God Bless you Norma🌹

Business response:

Hi Jean - Your feedback is greatly appreciated. Thank you for the review.

Soheyla P.

3 weeks ago

I had a great experience with the loan officer, Jennifer Brucker and mortgage success team representative Rosario Lopez. My problems were with the team which originally was researching and verifying income before the rate could be locked in. They kept asking for the same documents over and over. The second problem was with the underwriting. Even though the information had been verified prior to rate lock, they kept asking for the same pieces of information which had been provided multiple times. Almost as multiple people wer... read more

Business response:

Hi Soheyla - At Pennymac, providing our customers with an exceptional experience is our top priority. We'd like to improve your experience with us and help you in any way we can. Please text us at (805) 716-6348. Thank you, we hope you have a great day. Standard text messaging rates may apply*

Mark D.

3 weeks ago

Always looking forward to refinance to lower %

Business response:

Hi Mark - Your feedback is greatly appreciated. Thank you for the review.

Timothy M.

3 weeks ago

Great support and online tools!

Business response:

Thank you for taking the time to share your experience with us, Timothy. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*

David T.

3 weeks ago

Chaix Cole is a tremendous asset to PENNYMAC. I had some obstacles along the way and Chaix made me her priority. I wasn’t just another person. She reacted with a great sense of urgency. She set clear expectations for me. She made me feel like my loan was the only loan she was working. She followed though with everything she said she would do. She’s a true asset to PENNYMAC. If I ever do another refinance, I want Chaix to do it for me. She’s a real superstar!

Business response:

Hi David - Your feedback is greatly appreciated. Thank you for the review.

Melinda M.

3 weeks ago

Maria and Paulette were AMAZING!!!! Patient, kind and informative!!!!! They are AWESOME!!!!

Business response:

Thank you for the positive review, Melinda! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*

David C.

3 weeks ago

Ammie Mack & Nick were a pleasure to work with. Quick, knowledgeable, and courteous. You have two valuable staff members.

Business response:

Hi David - Your feedback is greatly appreciated. Thank you for the review.

Gonzalo R.

3 weeks ago

Flawless service from start to finish!

Business response:

Hi Gonzalo - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*

Lorraine J.

3 weeks ago

I did not get the closing documents from the closing company. They sent me the link that did not work. I left them a couple of messages to send me the copies and they have not responded.

Business response:

Hi Lorraine - Thank you for your feedback. We'd like to learn more about how we can improve your experience with us. If you're interested, please text us at (805) 716-6348. Thank you. Standard text messaging rates may apply*