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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
We were impressed with the timely and friendly response during the entire process.
Business response:
Thank you for the positive review, Leroy! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
We had a pretty bad experience with Anastasia Svoboda in Irvine. We felt she was dishonest and didn't have our best interest at heart. Also it seemed like she was a bit impatient when we talked with her.
Business response:
We appreciate your review, Ryan. If you're interested in discussing this further, please text us at (805) 716-6348. Thank you. Standard text messaging rates may apply*
I appreciate the individual attention in working on my refinancing!
Business response:
Hi David - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
You guys did a great job on the other hand with my realtor. It did not.
Business response:
Thank you for the positive review, Fernando! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Had family and medical issues that was going to prevent me from making a payment for 3 months. Called PennyMac to make arrangements about these payments to try and get them moved to the end on the loan or add additional money to the existing payment plan that I was paying and paying early and had made extra payments through adding money to my loan account payments. I was told that there was nothing they could do until I had to miss the payments first. After returning to work and resuming my payments I contacted PennyMac t... read more
Business response:
Hi James - We'd like to learn more about your experience so we can improve our services. If you're interested, could you please text us at (805) 716-6348? We appreciate your time. Standard text messaging rates may apply*
Great job keep it up
Business response:
Hi Robert - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
Jaime was excellent and very professional throughout the entire process
Business response:
Hi Michael - Your feedback is greatly appreciated. Thank you for the review.
Sandra is the best! She was always looking out for our best interest, she made the process extremely easy! Please give her a raise!!!! Thank you Sandra
Business response:
Hi Alice - Your feedback is greatly appreciated. Thank you for the review.
Jimmy Kim did an exceptional job by lowering my interest rate down to 5.00%. Rocket Mortgage offered 4.99%. Management seemed to intervene, and points were added that he had no control over. As soon as my credit was run by PennyMac I received over 50 calls from competing companies. If not for Jimmy's initial dealing IU would have chosen Rocket Mortgage due to their lower administrative costs. Sandra Benavidez came along and ensured the deal closed promptly.
Business response:
Hi Ronald - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,726 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.