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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Pennymac is probably the worst financial institution to work with. Even though I was told an issue was resolved, Pennymac did not take care of issue. Their customer service is beyond incompetent and their overall performance has been dismal. I would never do business with them and only got to them because my original mortgage company sold my mortgage to them. Run, don’t walk, away from this company. Disgusting is too good of a word.
Business response:
Hi Barry - At Pennymac, providing our customers with an exceptional experience is our top priority. We'd like to improve your experience with us and help you in any way we can. Please text us at (805) 716-6348. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Excellent teams, very knowledgeable, glad to have the team working on my loan
Business response:
Hi Suchun - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
I found Norma to be knowledgeable, patient and trustworthy.
Business response:
Hi Sharon - Your feedback is greatly appreciated. Thank you for the review.
I'd give zero stars if I could. 1. 2 years ago, they gave me no indication that they hadn't received my payment following my switching bank accounts. There was no email notification sent and the mailed letter/warning came 2 months after the payment was due. By that time they'd already reported me to my credit agency. When I tried to dispute their lack of communication, they failed to reverse the credit reporting so now my credit score is lower than it should be. I've never missed a mortage payment in almost 20 yrs of home ow... read more
Business response:
Hi Jane - At Pennymac, providing our customers with an exceptional experience is our top priority. We'd like to improve your experience with us and help you in any way we can. Please text us at (805) 716-6348. Thank you, we hope you have a great day. Standard text messaging rates may apply*
None
Business response:
Hi Ladebra - Your feedback is greatly appreciated. Thank you for the review.
It was a pleasure working with Rosario Lopez, she was attentive to our needs and patiently answered our questions!
Business response:
Hi Maria - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
Terrible business, you get 6 fucking people to talk to and they all want somthing different! This was the worst fucking service we had to deal with. No one should have to go through your lying ass bullshit. We’ve been going through this process over 2 months now and it bullshit. You’re the worst fucking company and people I ever seen and heard from. Fuck you
Business response:
Hi Dominic - Thank you for your feedback. We'd like to learn more about how we can improve your experience with us. If you're interested, please text us at (805) 716-6348. Thank you. Standard text messaging rates may apply*
FILEPE AND NORMA WERE GREAT!
Business response:
Hi Cody - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Malcome Alexander was the best and I will do business with him in 10 months!
Business response:
Hi Branden - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,973 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.