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PENNYMAC - Westlake Village, CA

4.5
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About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.551,665 reviews
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James U.'s profile image
James U. 
on Birdeye

5 days ago

Great job to the team and Rashawna for making the process so easy. Thank you all for the great experience. 

Business response:

Hi James - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply* 

Kevin G.'s profile image
Kevin G. 
on Birdeye

5 days ago

Our loan officer Lee, or loan officer an Brianna, our loan servicing team, always kept us informed of everything! I am manager of customer service reps and would ove to have either on my team! 

Business response:

Thank you for the positive review, Kevin! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Alejandro G.'s profile image
Alejandro G. 
on Birdeye

6 days ago

👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼 

Business response:

Hi Alejandro - Your feedback is greatly appreciated. Thank you for the review. 

Thomas P.'s profile image
Thomas P. 
on Birdeye

6 days ago

All of the PennyMac team were very helpful, easy to work with and very professional. Especially Michael Kramer and Peter Ashworth. Really kept us posted on the progress of the loan application. It was a pleasure to work with PennyMac. 

Business response:

Hi Thomas - Your feedback is greatly appreciated. Thank you for the review. 

Suzanne H.'s profile image
Suzanne H. 
on Birdeye

6 days ago

Everyone answered my questions promptly and communication was excellent. Fantastic customer service.  

Business response:

Hi Suzanne - Your feedback is greatly appreciated. Thank you for the review. 

Carol P.'s profile image
Carol P. 
on Birdeye

6 days ago

George was great . He helped me every step off my process. He was very patient with me and explained every detail. A plus too him 

Business response:

Hi Carol - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Gwendolyn T.'s profile image
Gwendolyn T. 
on Birdeye

6 days ago

This was the easiest, most organized mortgage loan I have ever experienced. Thank you! 

Business response:

Hi Gwendolyn - Your feedback is greatly appreciated. Thank you for the review. 

William C.'s profile image
William C. 
on Birdeye

6 days ago

Nancy was amazingly helpful throughout the process. She was always available by text if I had a quick question. Doing things via text is typically easier for me. Nancy deserves a raise or at least a bonus for her efforts. Thank you! 

Business response:

Thank you for the positive review, William! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Joe N.'s profile image
Joe N. 
on Birdeye

6 days ago

I appreciate all the help and personal service I received from Grace and Jennifer throughout the load process. 

Business response:

Hi Joe - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply* 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 51,665 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open on Tuesday at 6:00 a.m. 

Need help? Contact us.

Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com