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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I switched homeowners insurance providers and promptly uploaded my new insurance documentation through PennyMac's portal. Unfortunately, the insurance company had listed an incorrect property address on the policy. Rather than notifying me of the issue through the portal or otherwise making me aware that there was a problem with my submission, PennyMac did not update my account and provided no indication that corrective action was needed. Assuming an additional document might be required, I uploaded more information a few da... read more
Business response:
Hi Jason - At Pennymac, providing our customers with an exceptional experience is our top priority. We'd like to improve your experience with us and help you in any way we can. Please text us at (805) 716-6348. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Thank you so very much. My team was awesome!!!
Business response:
Thank you for taking the time to share your experience with us, Bonnesia. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Third loan with PennyMac and every one of them has been smooth.
Business response:
Thank you for taking the time to share your experience with us, Jeffrey. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Great
Business response:
Hi Darren - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
Michael Howarth and Tyra Nunez were amazing. From beginning to end, they were attentive, explained everything as many times as was necessary, easy to reach out to, professional and patient!
Business response:
Hi Luis - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
Greatly appreciate support during this transition to Lafayette. It is good to know that all the legal aspects are taken care of providing a feeling of relief during the time of many worries.
Business response:
Hi Edward - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
Was a pleasant experience working with the individuals that I did. Was the epitome of what customer service should be as the standard. Thanks
Business response:
Hi Jeremy - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
seemless process with updates all along the way!
Business response:
Hi Kimberly - Your feedback is greatly appreciated. Thank you for the review.
Each person I communicated with was professional and kind. Every question was answered and explained until I was completely satisfied. From my perspective, this process was easy but I know it took many hours of hard work on your side. Thank you! You’re efforts and professionalism was greatly appreciated!
Business response:
Hi Mark - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,483 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.