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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Liem and Everardo took great care of us. The process was easy.
Business response:
Hi Steven - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
Customer service is horrible. They will be polite when trying to get your business but the minute you need help with account after that you will get different results and I mean immediately. Just try calling and addressing a problem without asking to speak to a loan specialist. It's ridiculous. I would t recommend them to anyone and I'm in the process of refinancing as we speak
Business response:
Hi D - We'd like to learn more about your experience so we can improve our services. If you're interested, could you please text us at (805) 716-6348? We appreciate your time. Standard text messaging rates may apply*
Grace went above and beyond to make sure she answered all my questions. She was very responsive. I have never had to call her and not been able to speak to her. She would even call back because she see a missed call from me. Thank you so much, Grace. It was such a pleasure working with you.
Business response:
Hi Cedric - Your feedback is greatly appreciated. Thank you for the review.
I will NEVER go through pennymac again in my life! I wouldn't recommend this company to my worst enemy. Their customer service was horrible after waiting 39 minutes to talk to a live person they were rude and acted like they didn't know what was going on. There was absolutely no communication between my loan officer and loan processing agent. They were both telling me completely different things. On top of that they waited until the last minute to check credentials or discrepancies. I would get better service from Helen Ke... read more
Business response:
Hi Abbie - Thank you for your feedback. We appreciate any opportunity to make your experience better. Please text us at (805) 716-6348 so we can assist you. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Ashley (Sacramento office) was just so Awesome. Easy to work with and she follows through on everything. I’m pretty lucky she was my agent. Thank you!
Business response:
Hi Maria - Your feedback is greatly appreciated. Thank you for the review.
Absolute worst experience with a mortgage company. The customer service is beyond awful. I attempted to refi and the loan officer just stopped making contact. I will switch lenders as the first opportunity.
Business response:
Hi Marlon - At Pennymac, providing our customers with an exceptional experience is our top priority. We'd like to improve your experience with us and help you in any way we can. Please text us at (805) 716-6348. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Thank you for the great experience. I great appreciate everyone who helped.
Business response:
Hi Albert - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
The team was very professional, courteous and timely.
Business response:
Hi Taylor - Your feedback is greatly appreciated. Thank you for the review.
I got a VA loan from another lender. Like some lenders do they sell your loan to another lender or debt collector, often without your knowledge or approval of buys your loan. Unfortunately ours was sold to Pennymac. With that being said all customers should be treated fairly. Now I spent 21 years in the military and also was combat veteran also injured due to hostile fire. Should everyone be treated equal? To a point yes. But there should be some exceptions. Recently we asked if we could set our payment back 2 months due... read more
Business response:
Hi Phillip - Thank you for your feedback. We'd like to learn more about how we can improve your experience with us. If you're interested, please text us at (805) 716-6348. Thank you. Standard text messaging rates may apply*
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,001 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.