This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The closing experience has been a little clunky, but the overall experience has been great.
Business response:
Thank you for the positive review, John! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Everyone was quick getting back to me and helping with my concerns. Rashawna and Christian Diaz (and team) were fantastic with helping me to make what I feel is a great decision, and following up with me.
Business response:
Thank you for taking the time to share your experience with us, Vicente. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Great communication and pleasant to work with! Thank you so much!
Business response:
Hi Elizabeth - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Process was easy and quick!
Business response:
Hi Jessica - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
I just wish Pennymac had paid off the credit card companies direct instead of sending me individual checks for each institution. Now I gotta figure out where to send them.
Business response:
Hi David - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
The only issue was computer generated requests to complete items already completed. It was handled by Chaix Cole very well. She explained how it happens and badically kept an open line of communication to keep me informed. That was a great help.
Business response:
Hi Eric - Your feedback is greatly appreciated. Thank you for the review.
Very smooth!
Business response:
Thank you for taking the time to share your experience with us, Joseph. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Great person to deal with
Business response:
Hi Billy - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
Sandra was very helpful and informative and kept me updated every step of the way!
Business response:
Hi Jill - Your feedback is greatly appreciated. Thank you for the review.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,475 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.