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PENNYMAC

4.4

About this business

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.449,302 reviews
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Jason N.'s profile image
Jason N. 
a week ago

Ayman and James made our home purchase so easy. We are very happy with their service and PennyMac in general. 

Business response:

Thank you for taking the time to share your experience with us, Jason. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply* 

Keith W.'s profile image
Keith W. 
a week ago

I DID NOT WANT TO TAKE A REFI CHAD SENT ME THE PAPERWORK ANYWAYS AFTER I TOLD HIM I DID NOT WANT TO! HE DID NOT LISTEN AT ALL AND MY CREDIT RATING DROP 11 PONTS WHICH HE LID ABOUT. FOR REAL. I DO NOT KNOW WHAT HAPPEN TO THIS COMANY! IF I COULD GIVE A 0 I WOULD. JEFFERY K WEST. 

Business response:

Hi Keith - Thank you for your feedback. We'd like to learn more about how we can improve your experience with us. If you're interested, please text us at (805) 716-6348. Thank you. Standard text messaging rates may apply* 

Lynn R.'s profile image
Lynn R. 
2 weeks ago

Awesome service 

Business response:

Thank you for taking the time to share your experience with us, Lynn. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply* 

Thomas U.'s profile image
Thomas U. 
2 weeks ago

Norma went out of her way and resolved an issue i had with a form called texas home equity election not to rescind. closer told to send to pennymac without address but Nirma fixed issue quickly and found out it need to be send to title company and gave me email to send. ease of contact, process made it simple and easy 

Business response:

Hi Thomas - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day. 

Lawrence C.'s profile image
Lawrence C. 
2 weeks ago

Grace Sparks was integral in helping us achieve the closing with little stress on our end. She exhibited professionalism, knowledge of product and eagerness to resolve problems as presented. Her communication and commitment to excellence and compliance was exceptional. Grace was able to connect with my needs with a level of emotional intelligence that was exemplary. She never lose her cool and was always respectful. We had some fires that Grace extinguished and I feel if not for her our loan would not have completed. Grace s... read more

Business response:

Hi Lawrence - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day. 

Marshal A.'s profile image
Marshal A. 
2 weeks ago

John Fyad and Veronica were absolutely amazing. They both answered all our questions and gave us a call to ensue we understood what was happening along the path to a successful closing. 

Business response:

Hi Marshal - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply* 

Wanda A.'s profile image
Wanda A. 
2 weeks ago

Adam's was excellent !! He listens all my needs 

Business response:

Thank you for taking the time to share your experience with us, Wanda. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply* 

Emily S.'s profile image
Emily S. 
2 weeks ago

Had a wonderful experience with all members of PennyMac! 

Business response:

Hi Emily - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Ian T.'s profile image
Ian T. 
2 weeks ago

Couldn't be more pleased with the process I just experienced. Quick and easy. Matthew Brewer came through will care and hunted down the best rate at the time he could find. I know there was some fight to be able to get me the lowest rate. Ultimately knowing what I know now I would repeat the refinance experience with Mr Brewer and Celia Byrd from the Mortgage Success Team. Thanks for everything! 

Business response:

Hi Ian - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 49,302 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open on Monday at 6:00 a.m.