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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Sandra went out of her way to be responsive, professional and helpful!
Business response:
Thank you for the wonderful feedback, Julie! At Pennymac, we take pride in delivering great customer service, and we will gladly share your praise with Sandra. You can text our team at (805) 716-6348 for any questions or further assistance.
Tyra is an asset to your company. She was with me hand in hand during this exciting and challenging event. She was friendly, knowledgeable and professional.
Business response:
Hi Ann, thank you for sharing your experience! We will gladly pass your appreciation along to Tyra for providing outstanding customer service throughout your journey. For any questions or further assistance, you can text us at (805) 716-6348.
Words can't express the gratitude for ALL your help! Really Blessed to have had Chris Paschal and Sandra Benavidez guidance, direction and Professionalism through this whole process. Chris was my first point of contact, "my coach." advising, directing and going over a list of things needed to get to the Mortgage Team for processing. One word Outstanding! Sandra would be my "closer" she picked up where Chris left off. Directing and guiding as well. Explain the processes when I started getting a little frustrated. Outstanding ... read more
Business response:
Thank you for choosing Pennymac, Stella! We take pride in delivering exceptional customer service and will gladly share your appreciation with Chris and Sandra. You can reach us by text at (805) 716-6348 for any questions or further assistance.
She was always just calling to check in.
Business response:
Hi Carmelle, thank you for sharing your feedback. We are glad that our proactive communication provided you with attentive customer service throughout your experience. For any questions or further assistance, please text (805) 716-6348.
N/A
Business response:
Thank you for the five-star rating, Marcus! We truly appreciate your support and are proud to serve you at Pennymac.
Nancy Olivas and Alex Johnson were our points of contact throughout our whole buying process. They were great to work with. They were always available with any questions and/or issues I had.
Business response:
Thank you for sharing your experience, Stella! We will gladly share your appreciation with Nancy and Alex for providing wonderful staff support. For any questions or further assistance, please text us at (805) 716-6348.
Norma provided the best customer service! She was on top of EVERYTHING! Please promote her and give her a raise.
Business response:
Hi Kimberly, thank you for your kind words! We are thrilled to hear about your great customer service experience, and we will certainly share your appreciation with Norma. For any questions or further assistance, please text us at (805) 716-6348.
Michael Kramar, my loan officer, knowledgeable and courteous. He guided me through the application process step by step. He gave me regular updates on the progress. Liem was equally as professional. You are fortunate to have them both on your team.
Business response:
Thank you for choosing Pennymac, James. We are thrilled our team provided exceptional customer service, and we will happily share your praise with Michael and Liem. You can text us at (805) 716-6348 for any questions or further assistance.
For how much money they getting they sure can’t make it simple to reach a live person! Also site issues should be explicitly listed in the mobile or website page. I spent 30 min of my break just to get ahold of real person just to tell me they were having site issue last week reason why it keep putting me in a registration loop. Such a waste of time when I could’ve just waited until today to sign in…. Do better please
Business response:
Hi Myke, having straightforward support and smooth online access is essential when managing your account with Pennymac. Your feedback regarding connection times and system updates is valuable. For any questions or further assistance, please text us at (805) 716-6348.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,765 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.