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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The absolute WORST customer service of any company I've ever delt with. Difficult the speak with a person and takes an hour on the phone to get a 20 second answer from anyone. No branches, no one that has answers to simple questions, and no one speaks an understandable version of English. If it were an option, I would've left a -10 star review.
Business response:
Hi Steve - We'd like to learn more about your experience so we can improve our services. If you're interested, could you please text us at (805) 716-6348? We appreciate your time. Standard text messaging rates may apply*
The loan officers are incredibly knowledgeable and took the time to answer every single one of my questions with patience and clarity. The level of professionalism and the high quality of service made the entire mortgage process seamless. Highly recommended for anyone looking for expert financial guidance.
Business response:
Hi Akhilesh - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
Just more communication between your company's de
Business response:
Hi Michael - Your feedback is greatly appreciated. Thank you for the review.
My experience with the team was great. Nancy Olivia’s and Adam Baron were great along with other team members I spoke with from time to time.
Business response:
Hi Harry - Your feedback is greatly appreciated. Thank you for the review.
Liem was professional and pleasant.
Business response:
Hi Darrellyne - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Great comms with the mortgage team and I felt very informed along the way. Thank you very much for all the help.
Business response:
Hi Matthew - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
I had a great experience working with Barry, my loan processor, along with Nestor and the team at Pennymac. The entire process was smooth, efficient, and easy to navigate from start to finish. Barry was incredibly responsive and made sure I stayed informed every step of the way. Whether I reached out by phone, text, or email, I always received timely and helpful responses. Nestor was equally professional and attentive, ensuring that all my questions were answered clearly and thoroughly. The Pennymac team made what can often ... read more
Business response:
Hi Fabienne - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
The process was made immensely more simple by the level of dedication your team members showed. Matthew especially went above and beyond to make the experience pleasant. Barry was friendly and very helpful explaining the finishing steps. The only room for improvement would be the app used to upload and sign documents. Multiple times it wouldn’t properly function.
Business response:
Thank you for the positive review, Bryan! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Adam Baron was awesome and the overall experience was 👍.
Business response:
Thank you for the positive review, Kip! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,254 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.