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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
This company has some of the worst customer service I’ve ever dealt with. Basic requests seem completely beyond their understanding, and every interaction feels like starting from zero. They’re disorganized, unhelpful, and operate like a bottom‑tier mortgage servicer. If you’re looking for competence, clarity, or even the slightest bit of professionalism, look elsewhere.
Business response:
Hi Stephen - We'd like to learn more about your experience so we can improve our services. If you're interested, could you please text us at (805) 716-6348? We appreciate your time. Standard text messaging rates may apply*
Excellent one-on-one service and extremely helpful throughout the mortgage process.
Business response:
Hi Eric - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
Such a good experience with her.
Business response:
Thank you for the positive review, Craig! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Very professional, very friendly and very, very helpful.
Business response:
Hi Anette - Your feedback is greatly appreciated. Thank you for the review.
I have used PennyMac exclusively since 2014 (3 purchases and a refinance). They have been incredible every time! This go around with Nick (loan officer) and Grace (Team leader) were more than professionals - they were more like partners! We have a loan number with PennyMac but my wife and I never felt like that was all we were to them! Thank you Nick and Grace!!!
Business response:
Hi Robert - Your feedback is greatly appreciated. Thank you for the review.
She made my process smooth and fast! Always there to answer any questions I had! Literally the best service I ever recived thank you Veronica! If I ever have to Refiance again I want her to be the one to help me!
Business response:
Hi Harry - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
You have a great team of players there
Business response:
Hi Michael - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
Service was great and we received more than previously calculated. There was a time delay but everything was very painless.
Business response:
Hi Aaron - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
Liem was incredibly polite and helpful he couldnt have made getting my loan easier.
Business response:
Hi Alexander - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,218 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.