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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I am a veteran and have a IRRL clause in my mortgage. When the time the clause was eligible PennyMac offered to run me through the process in the refinance. As soon as the process began I have been receiving MULTIPLE spam calls a week from "loan" companies trying to get my personal info. Do not trust them to not leak your contact info.
Business response:
Hi Dakota - At Pennymac, providing our customers with an exceptional experience is our top priority. We'd like to improve your experience with us and help you in any way we can. Please text us at (805) 716-6348. Thank you, we hope you have a great day. Standard text messaging rates may apply*
The worst part about PennyMac is dealing with their call center based in India... no one understands English properly, and you will talk in circles—one of the worst customer service experiences I have had. They will also email you and text that rates have dropped, which they have not, or that they cannot work a deal without you putting a down payment.
Business response:
We appreciate your review, Jason. If you're interested in discussing this further, please text us at (805) 716-6348. Thank you. Standard text messaging rates may apply*
HELOC loan request has been delayed for days there is no accountability spoke with loan servicing, mortgage success team several times over the last two weeks and no movement of any kind. Loan has been conditionally approved for 3 weeks and still waiting for final approval and closing
Business response:
Hi Pranav - We'd like to learn more about your experience so we can improve our services. If you're interested, could you please text us at (805) 716-6348? We appreciate your time. Standard text messaging rates may apply*
Grace Sparks at Pennymac was amazing—great communication, always kept me updated, and made sure I closed on time.
Business response:
Hi Larrin - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
She was very professional and answered every question I had.
Business response:
Thank you for the positive review, Michael! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Paulette was very helpful through the entire process. She got back to me quickly when I had questions and we hit a few snags along the way. Very pleasant experience with her.
Business response:
Hi Jimmie - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
Excellent
Business response:
Thank you for taking the time to share your experience with us, James. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Every time I had a question or concern and reached out, they were always responding within a very timely manner. Very friendly to work with. Made it less stressing throughout the whole process.
Business response:
Thank you for the positive review, Clinton! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Do NOT get a loan from this company. They are horrible. Our story in a short form. We sent over 2500.00 to them to pay our house insurance, they already took the money out of our escrow which is what should be done. But then deposited our check into our loan principal instead of our escrow. I always set up our monthly payments thru our bank a year at a time, which all was paid. Never have we ever missed a payment in our life. By the time we had discovered this and them changing our loan payment from 700.00 to 1279.00 a mont... read more
Business response:
Hi Gg - At Pennymac, providing our customers with an exceptional experience is our top priority. We'd like to improve your experience with us and help you in any way we can. Please text us at (805) 716-6348. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,015 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.