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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great job,
Business response:
Thank you for the positive review, Douglas! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
If I could give zero stars, I would. It is now January, and I initially signed my refinance documents in September. I was required to “re-close” three separate times due to errors on the company’s side. During one closing, the notary failed to include four required pages. I was later told not to worry because there was a “loophole” and that everything was fine. I was explicitly told my next mortgage payment would be due in December. This was incorrect—the payment was actually due in November. As a result of this misinformati... read more
Business response:
Hi Raquel - Thank you for your feedback. We'd like to learn more about how we can improve your experience with us. If you're interested, please text us at (805) 716-6348. Thank you. Standard text messaging rates may apply*
Thank you, Joseph and Norma, for such great care in the details in making this process smooth and easy.
Business response:
Hi Oscar - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
Nathan was very responsive and helpful. He provided me options and explained the numbers so that i understood completely. Nancy was also very helpful and very friendly. She explained the coordination and next steps for me to close on time. Thank you Pennymac for such great service!!
Business response:
Hi Richard - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Everyone, and there was a lot, was fantastic. Thanks for everything!
Business response:
Thank you for taking the time to share your experience with us, Christopher. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Veronca and Christian were fantastic to work with. Big kudos to them for getting me through this process. Roll Tide
Business response:
Hi Joseph - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
Rosario was extremely polite and professional throughout the entire process. Would hands down recommend her and PennyMac to anyone.
Business response:
Hi Andrew - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
Grace did a very very good job with me and I thank her for the effort!
Business response:
Thank you for the positive review, Tommie! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Hilda was remarkable and handled my complex HELOC well. She’s an asset to your team.
Business response:
Hi Daniel - Your feedback is greatly appreciated. Thank you for the review.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,921 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.