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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
N/A
Business response:
Thank you for your review! If you have any questions or need further assistance, please feel free to text us at (805) 716-6348 as we would be more than happy to assist you.
Just am overall pleasant experience especially for something that is said to be so stressful the team made it seem effortless. Great job.
Business response:
Thank you for sharing your positive experience with us. We're delighted our team made the process smooth for you, and we'll be sure to share your kind words with them. At Pennymac, we value making every experience pleasant. For any questions or further assistance, please text us at (805) 716-6348.
From Nick who i started with and Hilda who helped down the finish to close i never felt uneasy at all. Both were very professional but most of all understanding and patient !! A truly rewarding experince !
Business response:
Thank you for sharing your experience and highlighting our team's professionalism. We'll be sure to share your kind words with Nick and Hilda. We're delighted you had such a rewarding experience with Pennymac. If you have any questions or need further assistance, please feel free to text us at (805) 716-6348.
It was a joy to work with everybody couldn’t be more satisfied
Business response:
Thank you for sharing your wonderful experience with our team. We truly value your positive feedback and will be sure to share your appreciation with everyone involved. At Pennymac, delivering an outstanding overall experience is our priority. For any questions or further assistance, please text us at (805) 716-6348.
No
Peter Harris is someone who brought so much relief in a stressful process. He was informative and patient in helping me understand all the information I was confused about in the process.
Business response:
Thank you for sharing your experience! We're delighted Peter made the process easier and provided excellent staff service. We'll be sure to share your kind words with him. If you have any questions or need further assistance, please feel free to text us at (805) 716-6348.
I just want to thank and very much appreciate the time you all took to get the loan and help us through all the paper work with out you all helping us we couldn't have done it again thank you all for your hard work
Business response:
Thank you for your kind words and trust in Pennymac. We're delighted our team could support your loan acquisition and paperwork needs. Your appreciation will be shared with everyone involved. If you have any questions or need further assistance, please feel free to text us at (805) 716-6348.
This company is so poorly put together I am surprised they remain one of the largest lenders for mortgages. We had difficulty from the start of the loan to the finish including errors that went uncorrected, late disclosures that went out AFTER our closing appointment had started, and poor and ineffective communication from all staff. When I voiced some of my many concerns, they refused to let me speak to a manager and when a pipeline "manager" reached out after my loan had closed, he waited almost two months before getting b... read more
Business response:
Your feedback about the loan process and communication is valued. At Pennymac, we strive to deliver a reliable experience and take concerns seriously. We appreciate your perspective and are committed to ongoing improvement. For any questions or further assistance, please text us at (805) 716-6348.
Patrick and Rosario were great!
Business response:
Thank you for sharing your positive experience with our staff. We’ll be sure to let Patrick and Rosario know about your kind words. At Pennymac, we’re proud of our dedicated team. If you have any questions or need further assistance, please text us at (805) 716-6348.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,531 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.