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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Barry is a great asset to your company. We really appreciate him helping to make our home buying process a smooth process.
Business response:
Thank you for sharing your experience with our team. We're delighted Barry made your home buying process smooth, and we'll be sure to share your kind words with him. At Pennymac, we strive to provide expert guidance every step of the way. For any questions, please text us at (805) 716-6348.
Tyra was AWESOME
Business response:
Thank you for sharing your experience with our staff. We’re delighted to hear Tyra made a positive impact, and we’ll be sure to share your appreciation with her. If you have any questions or need further assistance, please feel free to text us at (805) 716-6348.
Tiara was wonderful
Business response:
Thank you for sharing your experience and recognizing Tiara’s outstanding support. We’ll be sure to share your kind words with her. At Pennymac, we value our dedicated staff and their commitment to service. If you have any questions or need further assistance, please text us at (805) 716-6348.
I've been with Pennymac since 2021. They were excellent until this year. First, I made a payment and got a confirmation online. A couple days later I got a non-payment notice so I messaged them and provided a copy of the confirmation. They responded, days later, and told me I didn't make a full payment because there was a late fee and completely dismissed the fact that I provided a confirmation. The payment was not late when I got the confirmation. This month I made a payment and a couple days later I got a suspended funds n... read more
Business response:
Hi Bart - Your feedback about payment processing and communication is taken seriously. Pennymac is committed to providing reliable service and clear guidance for every customer. We value your loyalty and strive to deliver a better experience. For any questions or further assistance, please text us at (805) 716-6348.
Jan Russell and Andy Garcia were an absolute pleasure to work with! They were always readily available to answer all my questions and kept me in the loop throughout the entire process. Wonderful experience!
Business response:
Thank you for highlighting our team's staff interaction and communication. We'll be sure to share your kind words with Jan and Andy. We're delighted you had a wonderful experience with Pennymac. For any questions or further assistance, please feel free to text us at (805) 716-6348.
I was very worried about doing this. But it was like having my own personal financial advisor who steadied my fears and made me feel as tho I was making the right decision. To me thats huge. Thank you Daniel.
Business response:
We're grateful you chose Pennymac for your home financing journey. It's wonderful to hear how Daniel provided a reassuring financial advisory experience. We'll be sure to share your appreciation with him. If you have any questions or need further assistance, please text us at (805) 716-6348.
It was a pleasure working with Shelley, Barry and the rest of the team. Thanks and all the best!
Business response:
Thank you for your kind words about Shelley, Barry, and our team. We're delighted you had a positive experience with Pennymac, and we'll be sure to share your appreciation with them. If you have any questions or need further assistance, please feel free to text us at (805) 716-6348.
The steps taken to remortage my house, I found where overwhelming and stressful on my end. The people working with me, we're very patient.And I greatly appreciate it.
Business response:
Navigating the remortgage process can feel overwhelming, and we’re glad our team’s patience made a difference for you. Your appreciation will be shared with everyone involved. Thank you for choosing Pennymac. If you have any questions or need further assistance, please text us at (805) 716-6348.
Sandra Benavidez and Scott Kim were very instrumental in my loan process. I started the loan process with 14 lenders, including Fannie Mae, AmeriSave’s, Rocket, AgTrust. American National, etc. Nobody could finish the underwriting process after losing over $3,000 of inspections, appraisals, etc,
Business response:
Thank you for highlighting the dedicated staff assistance from Sandra and Scott. We’re glad our team could guide you through the loan process when others could not. Your appreciation will be shared with them. For any questions or further assistance, please text us at (805) 716-6348.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,709 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.