This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
She was always just calling to check in.
Business response:
Hi Carmelle, thank you for sharing your feedback. We are glad that our proactive communication provided you with attentive customer service throughout your experience. For any questions or further assistance, please text (805) 716-6348.
N/A
Business response:
Thank you for the five-star rating, Marcus! We truly appreciate your support and are proud to serve you at Pennymac.
Nancy Olivas and Alex Johnson were our points of contact throughout our whole buying process. They were great to work with. They were always available with any questions and/or issues I had.
Business response:
Thank you for sharing your experience, Stella! We will gladly share your appreciation with Nancy and Alex for providing wonderful staff support. For any questions or further assistance, please text us at (805) 716-6348.
Norma provided the best customer service! She was on top of EVERYTHING! Please promote her and give her a raise.
Business response:
Hi Kimberly, thank you for your kind words! We are thrilled to hear about your great customer service experience, and we will certainly share your appreciation with Norma. For any questions or further assistance, please text us at (805) 716-6348.
Michael Kramar, my loan officer, knowledgeable and courteous. He guided me through the application process step by step. He gave me regular updates on the progress. Liem was equally as professional. You are fortunate to have them both on your team.
Business response:
Thank you for choosing Pennymac, James. We are thrilled our team provided exceptional customer service, and we will happily share your praise with Michael and Liem. You can text us at (805) 716-6348 for any questions or further assistance.
For how much money they getting they sure can’t make it simple to reach a live person! Also site issues should be explicitly listed in the mobile or website page. I spent 30 min of my break just to get ahold of real person just to tell me they were having site issue last week reason why it keep putting me in a registration loop. Such a waste of time when I could’ve just waited until today to sign in…. Do better please
Business response:
Hi Myke, having straightforward support and smooth online access is essential when managing your account with Pennymac. Your feedback regarding connection times and system updates is valuable. For any questions or further assistance, please text us at (805) 716-6348.
Sherilynne Schulze at PennyMac assisted me with all that needed to be accomplished and was with me every step of the way. Her and the professionalism of the PennyMac team created one of the best customer service experiences I have ever. I am very grateful that customer service is still a critical part of a homeowner's life experiences. Thanks again with an un-regrettable follow through.
Business response:
Thank you for your feedback, Stephen. We will happily share your appreciation with Sherilynne, as Pennymac is dedicated to providing exceptional customer service. If you have any questions or need further assistance, please text us at (805) 716-6348.
My team was great and knowledgeable. I could have asked for better professionals to be in my corner
Business response:
Hi Danielle, thank you for sharing your experience with Pennymac. We are thrilled that our team knowledge provided the dedicated support you needed throughout your home financing journey. If you have any further questions, you can text us at (805) 716-6348.
Everything went quickly and there were no suprises
Business response:
Hi Charles, thank you for choosing Pennymac. We are delighted that you enjoyed a smooth overall experience with our team. If you ever have any questions or need further assistance, please text us at (805) 716-6348.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,759 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.