This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
you all have been amazing! thank you!
Business response:
Hi Joshua - Your feedback is greatly appreciated. Thank you for the review.
I was very satisfied with the entire process including the closing.
Business response:
Hi Maria - Your feedback is greatly appreciated. Thank you for the review.
Repeat customer! PennyMac has always provided outstanding service! Thomas went above and beyond responding to my needs outside of normal business hours!
Business response:
Thank you for taking the time to share your experience with us, Clifford. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Megan and Tyra were great throughout the entire homebuying process. They were fast and very efficient in answering question and making the process go as smooth as possible. I’m very thankful to have been assigned to them. Thanks again! My only critique is the home story rewards program. I elected to enroll in the program, and feel as though getting ahold of anyone through the program had been difficult. If the process could be streamlined and more easily accessible, that would be great for any future customers.
Business response:
Hi Kristie - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
I have been very displeased with the services of PennyMac. My loan was sold to PennyMac by a local bank who stated they were not in the loan selling business. After a few years, my wife and I got a divorce, and I was awarded the house in the settlement. I tried to get my ex-wife's name off the loan, but PennyMac refused, despite the fact that I was awarded the house in the settlement. Now because I have almost paid off this loan, PennyMac is bombarding me with refinance offers and other loan opportunities. I would never cons... read more
Business response:
We appreciate your review, Brian. If you're interested in discussing this further, please text us at (805) 716-6348. Thank you. Standard text messaging rates may apply*
I really appreciate the professional manner of everyone we interacted with as we went through the refinancing loan process.
Business response:
Hi James - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
There should be a system in place that would notify the different departments that an account is in the process of being refinanced. So that the loan cannot be sold. My closing was delayed due to the fact that my mortgage was transferred to another company. None of the department contacts that were involved in the refinancing knew about this at first.
Business response:
Hi Maurice - We'd like to learn more about your experience so we can improve our services. If you're interested, could you please text us at (805) 716-6348? We appreciate your time. Standard text messaging rates may apply*
I was pressured to use a local lender but you made my decision to stay so easy. Everyone worked diligently to get this deal done. Awesome job & special thanks to Tyna & Megan. I will definitely recommend Pennymac to my clients/family.
Business response:
Thank you for taking the time to share your experience with us, Vicki. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Nothing
Business response:
Hi James - Your feedback is greatly appreciated. Thank you for the review.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,016 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.