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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The success team did a great job keeping me engaged throughout the process.
Business response:
Hi Patricia - Your feedback is greatly appreciated. Thank you for the review.
All team members were professional, friendly and very helpful. This was a great experience.
Business response:
Hi Susanne - Your feedback is greatly appreciated. Thank you for the review.
Liam Nguyen was extremely helpful, answering all my questions in a timely manner and explaining everything clearly. He was a great help getting through this refinance.
Business response:
Hi Tracy - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
Great experience! Your team members make the difference. After I locked my rate, I found a better rate that would have saved me money but I still chose PennyMac. Faiza was the most courteous and helpful and ensured a smooth experience. Megan was gr
Business response:
Hi Jason - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
The loan processor that I called for a few questions was rude, and hung up while I was still talking.
Business response:
Hi Michael - At Pennymac, providing our customers with an exceptional experience is our top priority. We'd like to improve your experience with us and help you in any way we can. Please text us at (805) 716-6348. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Tommy Palacios (loan officer) and Rosario Lopez (loan specialist) were great, very professional and efficient. They communicated all the way through the process. If I had any questions I was always able to reach them and get my questions answered.
Business response:
Thank you for taking the time to share your experience with us, Deanna. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Amazing communication, replying very quickly to all my question and respectful
Business response:
Hi Michael - Your feedback is greatly appreciated. Thank you for the review.
Great professionalism and nice personality
Business response:
Hi Eric - Your feedback is greatly appreciated. Thank you for the review.
Jamie was great and informative.
Business response:
Thank you for the positive review, Bradley! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,475 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.