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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
This was excellent experience. The entire team is/was well above average in responding to all questions, and their courtesy throughout the process was truely outstanding
Business response:
Hi Ronald - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Everyone at Pennymac was a dream to work with! You helped me refinance my house and everything was handled quickly and efficiently. I was a nervous wreck and you held my hand and kept me calm. A very sincere thank you to Norma and David.
Business response:
Thank you for the positive review, Wayne! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Everyone was so helpful abd patient with me. So appreciated
Business response:
Hi Elaine - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
Commination between the PennyMac closing team and the title company were less than optimal, and the situation had to be remedied through extra effort and overtime work by the title company.
Business response:
Thank you for taking the time to share your experience with us, David. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
PROCESS WAS REALLY FAST AND EASY
Business response:
Thank you for taking the time to share your experience with us, Ivy. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
It at this time
Business response:
Hi Jason - Your feedback is greatly appreciated. Thank you for the review.
Everyone was so nice and very helpful. It was a great experience.
Business response:
Hi Ralph - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
Never had a late house payment till now .and pennymac keeps pulling the payment, then putting it back then pulling it again days later so stuff bounces and put us behind 2 payments! Jane or gene the lady that works for them is an adult child! I will never talk to that horrible person again. Why does she even have a job? She will argue, not listen and if you can understand what she says good for you. This whole company is a joke! Wish I would have never gone through them at all!
Business response:
Hi Annette - At Pennymac, providing our customers with an exceptional experience is our top priority. We'd like to improve your experience with us and help you in any way we can. Please text us at (805) 716-6348. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Start to finish, loan officer Tyler Johnston was extremely helpful and made this the easiest process as possible. I appreciated his help in navigating the process with all together perfect customer service.
Business response:
Hi Fawn - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 49,031 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.