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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Austin Crusius, Chaix Cole, & their teams were highly attentive & just overall amazing. They were always available to answer questions (of which we had many) & provide most up-to-date information. We GREATLY appreciate their guidance thru this proces
Business response:
Hi Diane - Your feedback is greatly appreciated. Thank you for the review.
I am really sorry for myself, who have been working with this company for eight years. For the first time in eight years, due to the economic situation and the fact that the company I work for was in trouble, I was unable to pay the August installment. I called customer service every day for two weeks and said, "Help me just for this month so that I don't have any problems." But they just made fun of me. After hours of being on the line, each of them just said, "Your bank interest will increase, or you have to pay the monthl... read more
Business response:
Hi Babak - At Pennymac, providing our customers with an exceptional experience is our top priority. We'd like to improve your experience with us and help you in any way we can. Please text us at (805) 716-6348. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Both Liem and Abby were great to work with. Big thanks to both of them.
Business response:
Thank you for the positive review, John! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Chaix, was one of the best people to take you through your loan process. She is a very professional person. You need more people like Chiax.
Business response:
Hi Diane - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
I have had multiple loans from Pennymac and have been very pleased with the service. From the time of to closing, the team has been in contact with me. This process has been very easy without the stress that sometimes accompany a loan. Thank you!
Business response:
Hi Clay - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
This was the easiest lian process I've experienced in years. I always received answers in the fullest explanation when needed the help understanding the differences. I was treated with respect and agents were timely in responses.
Business response:
Hi Jennifer - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
Thank yall
Business response:
Hi Mickel - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Nothing
I was very pleased with the level of trust I felt with the team that helped me. This whole process was daunting, but Chaix Cole was so attentive to my concerns and questions. Thank goodness for her support.
Business response:
Hi Norma - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,625 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.