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PENNYMAC

4.4

About this business

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,715 reviews
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Jonathan P.'s profile image
Jonathan P. 
2 months ago

John Fayed and Latrice Autry were both fantastic to work with. Thank you very much. 

Business response:

Hi Jonathan - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Dan S.'s profile image
Dan S. 
2 months ago

None at this time. Thanks  

Business response:

Hi Dan - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day. 

Daryl B.'s profile image
Daryl B. 
2 months ago

Norma and Daniel were excellent. Both answered any question I had promptly. 

Business response:

Hi Daryl - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply* 

Joyce M.'s profile image
Joyce M. 
2 months ago

Latrice Autry went above & beyond to help me. She was always patient with me even when my patience was at rock bottom. She returned all my calls within the hour.She reached out to other team members to find out why there was glitches & then rectifie 

Business response:

Thank you for the positive review, Joyce! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Andrew M.'s profile image
Andrew M. 
2 months ago

Very helpful. Made the process worry free 

Business response:

Thank you for taking the time to share your experience with us, Andrew. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply* 

Lynette M.'s profile image
Lynette M. 
2 months ago

Everything was excellent 

Business response:

Hi Lynette - Your feedback is greatly appreciated. Thank you for the review. 

Paige P.'s profile image
Paige P. 
2 months ago

I will never deal with them again they are pathetic and just after money they say they will help you then make fun of you forbearance ? Yeah that’s a joke even if you make 1000 a month they wont help you . They are fraud I wouldn’t even give them one start and they charge your account without permission  

Business response:

We appreciate your review, Paige. If you're interested in discussing this further, please text us at (805) 716-6348. Thank you. Standard text messaging rates may apply* 

Kelli Thompson B.'s profile image
Kelli Thompson B. 
2 months ago

The team was very pleasant to work with. They were responsive and attentive. When corrective action was needed, they were on top of it. 

Business response:

Thank you for the positive review, Kelli! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Patricia B.'s profile image
Patricia B. 
2 months ago

Took a bit longer than I was expecting n a lot of paperwork but I got it done.  

Business response:

Thank you for taking the time to share your experience with us, Patricia. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply* 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,715 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open at 6:00 a.m.