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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.548,983 reviews
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Ronald P.'s profile image
Ronald P. 
on Birdeye

a month ago

Yesterday and Robert were very good. They returned any message I sent to them quickly & helped to answer any question I might have. Wonderful experience!!  

Business response:

Hi Ronald - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day. 

Richard G.'s profile image
Richard G. 
on Birdeye

a month ago

It was great  

Business response:

Hi Richard - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply* 

Patricia F.'s profile image
Patricia F. 
on Birdeye

a month ago

Having LaToyaka as an agent was great. She listened/answered all of my concerns/questions. She made me feel valued/important, and her tireless calls, professionalism and warm personality helped with my decision to use PennyMac to refinance.  

Business response:

Thank you for taking the time to share your experience with us, Patricia. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply* 

Susan B.'s profile image
Susan B. 
on Birdeye

a month ago

I was very impressed with Justin, Barry and Rose and the professionalism showed to me throughout the whole process.  

Business response:

Hi Susan - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply* 

Linda O.'s profile image
Linda O. 
on Birdeye

a month ago

The process was excellent (so easy) and everyone was so helpful! 

Business response:

Hi Linda - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply* 

Kenneth B.'s profile image
Kenneth B. 
on Birdeye

a month ago

Everyone i encountered during this process was courteous,knowledgeable and professional. 

Business response:

Hi Kenneth - Your feedback is greatly appreciated. Thank you for the review. 

Regina J.'s profile image
Regina J. 
on Birdeye

a month ago

Mr. Grandchamp was AWESOME !!!! He walked every step - answered all questions and keep me informed of everything. Thanks !!! 

Business response:

Hi Regina - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Eric B.'s profile image
Eric B. 
on Birdeye

a month ago

The whole process was great. Special thanks to Yester. He was very informative and kept me up to date during the whole mortgage loan process.  

Business response:

Thank you for taking the time to share your experience with us, Eric. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply* 

Justin E.'s profile image
Justin E. 
on Birdeye

a month ago

Sandra was great, the Pennymac online process is not the most polished system but She made the process bareable.  

Business response:

Hi Justin - Your feedback is greatly appreciated. Thank you for the review. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 48,983 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.