This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Grace made our deal smooth
Business response:
Thank you for taking the time to share your experience with us, Jaycel. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Working with Layal and Rosario and her team was amazing. I have already recommended PennyMac to multiple friends and family thinking of moving and using a VA loan.
Business response:
Hi Brett - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
Absolutely terrible experience with the app. It’s costed me $500+ in late fees. I’ve had auto pay on for 4+ years no issues, until I installed this. Every month, auto pay shows it’s on from the app. Then, come payment time, I see pending, but it never pays. I’ve worked with 3 customer support reps, who are all gaslighting me saying my auto pay is off, which ok sure it might be, but they are too thick to understand that I’m telling them my app shows it on. Terrible experience. Terrible service. Terrible app.
Business response:
We appreciate your review, Brayden. If you're interested in discussing this further, please text us at (805) 716-6348. Thank you. Standard text messaging rates may apply*
Jamie was very informative and kept up with everything very well.
Business response:
Hi Joshua - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Everything worked out!
Business response:
Hi Chalina - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
I know all loan processes are not the same. This was my fifth loan I have had in 25 years. This was by far the best experience I have had. The loan team should teach others in what to do.
Business response:
Thank you for the positive review, Thomas! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Gracie Sparks was extremely helpful and very good at her job. She was a pleasure to work with.
Business response:
Hi John - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
This was one of the easiest mortgage processes I have ever been through.
Business response:
Thank you for the positive review, Brian! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
The whole team did such a great job very quick response on all matters
Business response:
Hi Thomas - Your feedback is greatly appreciated. Thank you for the review.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,561 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.