This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
PennyMac was very professional and provided a lot of guidance. Yester and John were perfect representatives.
Business response:
Hi Verna - Your feedback is greatly appreciated. Thank you for the review.
You guys were great.
Business response:
Thank you for taking the time to share your experience with us, Billy. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Was told they would be a bit cheaper than my old loan/mortgage. They are not. They said my monthly payment would be $500, then they added $200 in 'taxes' after everything was signed and it was to late to back out. Called to ask why my bill was $700 and they still tried to say that my monthly payment was the $500 I agreed to, with added 'taxes'. If I'm having to may $700 a month, then my monthly payment is, in fact, $700 and not $500. If I had known they were shady like this, I would have simply hung up on them.
Business response:
Hi Joy - Thank you for your feedback. We'd like to learn more about how we can improve your experience with us. If you're interested, please text us at (805) 716-6348. Thank you. Standard text messaging rates may apply*
I was very pleased and satisfied with the service I received from Pennymac
Business response:
Hi Nicolette - Your feedback is greatly appreciated. Thank you for the review.
The Team went above and beyond to make sure things went smoothly. There were some hiccups, but the team move through them effortlessly. Superior Customer Service, i never felt like i was alone through the entire process. I feel like a Valued Custome.
Business response:
Hi Stephanie - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
You guys and gals are the best! You kept me informed every step of the way. Thank you for your support, your kindness and your know how.
Business response:
Hi Joanne - Your feedback is greatly appreciated. Thank you for the review.
I loved working with Grace Sparks all the way! She was always so pleasant and so very much patient with some minor hiccups along the way. She always kept me informed in everything going on. One of the best experiences I have had in this process
Business response:
Hi Johanny - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
The whole team made the process simple and straightforward. Thank you
Business response:
Hi Kenneth - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Everything went very smoothly and both the representatives that helped me did an excellent job.....Thanks to both of them
Business response:
Hi Donald - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,510 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.