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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Terrible experience filled with errors and Incompetence. Issues are never resolved or fixed. Do not use this company
Business response:
Hi Darren - Thank you for your feedback. We appreciate any opportunity to make your experience better. Please text us at (805) 716-6348 so we can assist you. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Both Tyler and Veronica were great to work with. They explained things thoroughly and were responsive when I reached out with questions. They really made this process easy and pleasant.
Business response:
Hi Deborah - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
Liam is great
Business response:
Hi John - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
My situation was very difficult and hard to go through, but my mortgage specialist did a great job. Always stayed positive and upbeat. Kept me updated at every step of the way I couldn’t give him a higher rating too bad 10 as as high as I can go
Business response:
Thank you for taking the time to share your experience with us, Mark. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
It was absolutely smooth transaction and wonderful experience. Both mortgage loan officer and mortgage success team were extremely knowledgeable, efficient and easy to work with. Great communication!
Business response:
Hi Paul - Your feedback is greatly appreciated. Thank you for the review.
Everything went excellent
Business response:
Hi Thomas - Your feedback is greatly appreciated. Thank you for the review.
Everyone was really great. Norma was great about explaining everything and updating me.
Business response:
Hi Josephine - Your feedback is greatly appreciated. Thank you for the review.
Austin Crusius, Chaix Cole, & their teams were highly attentive & just overall amazing. They were always available to answer questions (of which we had many) & provide most up-to-date information. We GREATLY appreciate their guidance thru this proces
Business response:
Hi Diane - Your feedback is greatly appreciated. Thank you for the review.
I am really sorry for myself, who have been working with this company for eight years. For the first time in eight years, due to the economic situation and the fact that the company I work for was in trouble, I was unable to pay the August installment. I called customer service every day for two weeks and said, "Help me just for this month so that I don't have any problems." But they just made fun of me. After hours of being on the line, each of them just said, "Your bank interest will increase, or you have to pay the monthl... read more
Business response:
Hi Babak - At Pennymac, providing our customers with an exceptional experience is our top priority. We'd like to improve your experience with us and help you in any way we can. Please text us at (805) 716-6348. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,669 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.